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Call Listener Jobs in Gainesville, GA (NOW HIRING)

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Active listening skills. * Problem-solving and conflict resolution abilities. * Ability to ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...

travelinc

3rd Shift - Call Center Representative

Duluth, GA

$14.25 - $18.50/hr

Listen actively to understand client goals and create travel solutions tailored to their needs ... Previous client service or call center experience is a plus, but not required * High school diploma ...

New

Adecco

Bilingual Customer Care Specialist

Duluth, GA · Remote

$16/hr

Love talking to people and ability to WOW customers on every call, show genuine empathy * Excellent verbal, written, and listening skills * Relentless drive to own the customers problem and resolve ...

AMBA

Inside Sales Insurance Specialist

Alpharetta, GA · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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All JobsCall Listener JobsCall Listener Jobs in Gainesville, GA

Call Listener information

See Gainesville, GA salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Gainesville, GA is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Gainesville, GA? For Call Listener jobs in Gainesville, GA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Gainesville, GA look for? The top searched job categories for Call Listener jobs in Gainesville, GA are:
What cities near Gainesville, GA are hiring for Call Listener jobs? Cities near Gainesville, GA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Agent

Ova Technologies

Alpharetta, GA • On-site

$14.75 - $19.25/hr

Other

Medical, PTO

Re-posted 21 days ago

Job description

Call Center Agent

We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer incoming customer calls and respond to inquiries professionally.
  • Make outbound calls for customer follow-ups, surveys, or sales support activities.
  • Resolve customer complaints and provide appropriate solutions.
  • Accurately document customer interactions in CRM or call management systems.
  • Provide information regarding products, services, billing, and company policies.
  • Escalate complex customer issues to the appropriate department.
  • Meet individual and team performance targets, including call quality and productivity metrics.
  • Maintain customer confidentiality and data security.
  • Follow company procedures and customer service standards.
  • Participate in training and continuous improvement initiatives.
Required Qualifications
  • High School Diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • 1+ year of experience in a call center, customer service, or support role preferred.
  • Basic computer and data entry skills.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Active listening skills.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and work under pressure.
  • Time management and organizational skills.
  • Proficiency in Microsoft Office applications.
  • Ability to work flexible shifts if required.
Preferred Skills
  • Experience with CRM software (Salesforce, Zendesk, Freshdesk, HubSpot).
  • Knowledge of call center technologies and ticketing systems.
  • Experience handling high call volumes.
Key Competencies
  • Customer Focus
  • Professionalism
  • Patience and Empathy
  • Teamwork
  • Adaptability
  • Attention to Detail
  • Accountability
Benefits
  • Competitive Salary
  • Health Insurance
  • Paid Time Off
  • Incentive Programs
  • Employee Training and Development
  • Career Advancement Opportunities
Working Conditions
  • Office-based, Remote, or Hybrid work environment.
  • May require evening, weekend, or holiday shifts.
  • Fast-paced environment with performance metrics and call volume targets.

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