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Call Listener Jobs in Griffin, GA (NOW HIRING)

D&J DreamTeam LLC

Customer Service Rep

Stockbridge, GA · Remote

$10 - $15/hr

Call Center Representative Requirements * Strong phone and verbal communication skills, plus active listening skills * Empathetic customer focus, flexibility to manage many different personality ...

D.J. DreamTeam LLC

Customer Service Rep

Stockbridge, GA · On-site +1

$10 - $15/hr

Call Center Representative Requirements * Strong phone and verbal communication skills, plus active listening skills * Empathetic customer focus, flexibility to manage many different personality ...

Harbinger Marketing

Be Seen First

Sales Cold Caller - In-Office

Fayetteville, GA · On-site

$55K - $70K/yr

Report your daily call totals and weekly demos set in every Monday sales huddle in-office meeting. What we're looking for * A warm, confident, clearly-spoken phone presence and excellent listening ...

New

Learning Care Group

Lead Teacher - PART TIME

Tyrone, GA

$14 - $18.75/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

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All JobsCall Listener JobsCall Listener Jobs in Griffin, GA

Call Listener information

See Griffin, GA salary details

$9

$15

$22

How much do call listener jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call listener in Griffin, GA is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.02 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Griffin, GA? For Call Listener jobs in Griffin, GA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Griffin, GA look for? The top searched job categories for Call Listener jobs in Griffin, GA are:
What cities near Griffin, GA are hiring for Call Listener jobs? Cities near Griffin, GA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Agent (On-Site) -FT- Floating Schedule, Zebulon, Ga

United Bank

Zebulon, GA • On-site

$13.50 - $17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

United Bank
Who We Are:
United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 121-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia.
View Our Annual Magazine - OUR STORY .
What We Offer:
  • Career opportunities and growth
  • Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, Employee Stock Ownership Plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks.
  • Flexibility
  • Unique Culture
Job Title: Call Center Agent I - Floating Schedule. Varying shifts of 8a-430p, 9a-530p, 10a-630p.
Job Summary:
Under general direction, the Call Center Agent I is responsible for independently assessing and processing inbound calls to deliver a seamless service experience that deepens and strengthens customer relationships. These calls require initiative, accuracy, and sound judgment. It is imperative that the agent employ effective communication skills in all their interactions with customers and fellow bank employees. Candidates should be able to work hours below:
General Description/Duties:
Duties include but are not limited to the following:
  • Process up to 120-130 daily inbound calls for account inquiries, product and service information, bank policy and various customer service requests. While performing these duties, actively pursues opportunities to establish new relationships and expand existing customer relationships.
  • Provide initial support and answer inquiries regarding electronic delivery channels such as internet banking.
  • Serve as a help desk for other bank employees and provide branch solutions to include the following: initial contact for internal technology problems; processing of Reg CC holds, transfers, debit, and credit card maintenance requests, monitoring of ATM and IVR systems.
  • Identify and recommend solutions to resolve customer issues; when appropriate refers customers to specialists within the Bank who are better equipped in servicing the customer.
  • Timely follow up on all maintenance and research transactions.
  • Maintain awareness of trends with debit/credit card transactions and escalate for fraud prevention.
  • Maintain records of completed customer requests for service and audit tracking.
  • Position will be required to comply with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.
  • Performs other duties as assigned.
Requirements:
  • Basic knowledge of United Bank products and services.
  • Basic working knowledge of bank resources, the areas of expertise and the Bank's policies and procedures. Ability to quickly recall or locate specific information and resources.
  • Adaptive to new technology and able to navigate the Bank's computer information and telephone system.
  • Basic working knowledge of common computer applications such as Microsoft Outlook, Word, Excel.
  • Effective verbal communication skills that include the ability to listen intently, speak clearly, and explain complex issues simply and concisely, while engaging the customer in pleasant conversation.
  • Basic written communication skills including the ability to use proper grammar and spelling while conveying a friendly, helpful demeanor.
  • Attention to detail and accuracy in both written paperwork and customer interactions.
  • Ability to do moderate multi-tasking and problem solve as needed.
  • Demonstrates a positive, respectful attitude and the ability to work harmoniously with other employees.
  • Confident, self-motivated, and skilled in time management.

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