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Call Listener Jobs in Athens, GA (NOW HIRING)

Avery Partners

Front Office

Buckhead, GA · On-site

$21 - $25/hr

... service or call center experience in a medical or healthcare setting. · Excellent verbal communication and active listening skills. · Ability to multitask and remain calm under pressure. · ...

MC-Rx

Patient Services Representative

Gainesville, GA

$16/hr

... listening and comprehension skills. * Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

... listening and comprehension skills. * Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call ...

PLACE

Real Estate Agent

Commerce, GA · On-site

$80K - $240K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Jordan Air

Plumbing Service Technician

Crawford, GA · On-site

Handling customer queries, troubleshooting/resolving problems, responding to call-outs, and ... Good communication and listening skills * Good work ethic and What We Offer: * Weekly pay ...

Jordan Air

Plumbing Service Technician

Crawford, GA · On-site

Handling customer queries, troubleshooting/resolving problems, responding to call-outs, and ... Good communication and listening skills * Good work ethic and What We Offer: * Weekly pay ...

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All JobsCall Listener JobsCall Listener Jobs in Athens, GA

Call Listener information

See Athens, GA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call listener in Athens, GA is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.56 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Athens, GA?

For Call Listener jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Athens, GA look for?

The top searched job categories for Call Listener jobs in Athens, GA are:

What cities near Athens, GA are hiring for Call Listener jobs?

Cities near Athens, GA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Athens, GA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,975 per year, or $17.3 per hour.

Sales Development Representative-Call Center Marketing

TeleNet Marketing Solutions LLC

Athens, GA • On-site

$16/hr

Full-time

Re-posted 4 days ago

Job description

Summary of Position: Our sales development representatives (SDRs) are focused on generating new business opportunities for TeleNet’s clients by identifying, contacting, and qualifying potential customers. This position is responsible for engaging with prospective buyers, scheduling appointments for our client’s sellers, as well as nurturing long-term leads and prospects using a deeper understanding of the prospective buyer’s needs, company and products.

Job Responsibilities:                        

  • Conduct outbound calls, emails, and outreach campaigns to understand current situation and potential upcoming business needs with business decision makers, recommenders, and influencers.
  • Target lists may be comprised of “cold” contacts or “warm” hand-raisers or a combination
  • Target lists may be customers, net-new accounts, or a combination
  • Research and understand target companies, their technology environments, and potential pain points before each outreach.
  • Expand and refine target market by asking for referrals, navigating organizations and online research
  • Conduct thorough research on prospective buyers to identify relevant use-cases for our client6’s products. 
  • Assess the buyer’s history, needs, and motivation to determine qualification and recommend appropriate next steps.
  • If sales-ready: schedule an appointment with appropriate sales executive
  • Maintain detailed records of interactions, outcomes, and follow-ups within TeleNet’s call-center software and/or our client’s CRM
  • Facilitate and attend scheduled appointments and introductions between the lead and the client.
  • Keep an open and consistent line of communication to continue to build the relationship and work on warm leads.
  • Nurture potential buyers who are not yet ready for an appointment
  • Use a multi-media approach, including sharing relevant assets and demos, invitations to events and well-timed phone calls  
  • Utilize LinkedIn for social media engagement and promotion of social content
  • Meet or exceed weekly/monthly/quarterly appointment quota (number of appointments)
  • Participate in feedback meetings with managers to refine your skills.

 Requirements: 

  • Two or more years of experience in sales/marketing, with a track record of exceeding lead targets
  • 80% Proficiency on Microsoft Word, Excel and Outlook
  • Superior grammar/punctuation and attention to detail in written communication
  • Strong call technique skills, including active-listening and objection-handling and the ability to handle calls that deviate from the script
  • Comfortable speaking with professionals at all levels, including technical staff and executives.
  • Ability to quickly implement feedback to improve overall quality and production. Willingness to accept constructive criticism
  • Proven track record of excellent attendance 

Preferred skills and qualifications:

  • Call center experience within a banking facility
  • Bachelor’s degree (or equivalent) or at least three years of relevant work experience
  • Experience as a sales development representative, with a track record of achieving sales quotas
  • Proficiency with CRM software

Professional Characteristics:

  • Ability to speak with professional articulation using correct diction/tense and proper word pronunciation. 
  • Displays a professional demeanor in dress and personal presentation.
  • Accepts responsibility over following company policies and procedures.
  • Able to work independently; strong work ethic; good research skills
  • Ability to multitask and have good time management skills
  • Good problem-solving skills and ability to use logic
  • Personable and adaptable: can relate to both C-level and entry level contacts      

Classification: Hourly


8am-5pm

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