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Call Listener Jobs in Athens, GA (NOW HIRING)

Imaging Healthcare

Call Center Representative

Athens, GA · On-site

$15.50 - $16.50/hr

As a Call Center Representative, you'll be the first point of contact for patients who are ... Deliver an exceptional patient experience by actively listening, answering questions, setting clear ...

Avery Partners

Front Office

Buckhead, GA · On-site

$21 - $25/hr

... service or call center experience in a medical or healthcare setting. · Excellent verbal communication and active listening skills. · Ability to multitask and remain calm under pressure. · ...

New

MC-Rx

Patient Services Representative

Gainesville, GA

$16/hr

... listening and comprehension skills. * Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

... listening and comprehension skills. * Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

... listening and comprehension skills. * Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

... listening and comprehension skills. * Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call ...

Jordan Air

Plumbing Service Technician

Crawford, GA · On-site

Handling customer queries, troubleshooting/resolving problems, responding to call-outs, and ... Good communication and listening skills * Good work ethic and What We Offer: * Weekly pay ...

Jordan Air

Plumbing Service Technician

Crawford, GA · On-site

Handling customer queries, troubleshooting/resolving problems, responding to call-outs, and ... Good communication and listening skills * Good work ethic and What We Offer: * Weekly pay ...

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Call Listener information

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How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Athens, GA is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Athens, GA? For Call Listener jobs in Athens, GA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Athens, GA look for? The top searched job categories for Call Listener jobs in Athens, GA are:
What cities near Athens, GA are hiring for Call Listener jobs? Cities near Athens, GA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

Imaging Healthcare

Athens, GA • On-site

$15.50 - $16.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
We Are Hiring Call Center Representatives!
Location: Athens, GA (onsite)
Schedule: Monday - Friday|12:30 p.m. - 9:00 p.m. EST
Full-Time|$15.50-$16.50/hour (DOE)
Make a Difference with Every Call
At Imaging Healthcare Specialists (IHS), every conversation matters. As a Call Center Representative, you'll be the first point of contact for patients who are scheduling important diagnostic imaging appointments. Your compassion, professionalism, and attention to detail will help guide patients through their healthcare journey while ensuring they receive the care they need.
If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you.
What You'll Do
Every day is rewarding, busy, and focused on helping patients access timely care. In this role, you will:
  • Answer inbound calls from patients and physician offices with professionalism, empathy, and efficiency.
  • Schedule radiology appointments while maximizing appointment availability and following established scheduling guidelines.
  • Navigate multiple computer systems simultaneously while speaking with patients, documenting conversations, and verifying patient information.
  • Deliver an exceptional patient experience by actively listening, answering questions, setting clear expectations, and following through on commitments.
  • Maintain accurate documentation and ensure patient information is complete and up to date.
  • Resolve routine concerns and appropriately escalate complex issues when needed.
  • Work collaboratively with teammates to support daily goals while maintaining quality, productivity, attendance, and customer service expectations.
  • Contribute to a positive team environment focused on continuous improvement and patient-centered care.
What We're Looking For
We're looking for individuals who:
  • Enjoy helping people and creating positive customer experiences.
  • Thrive in a fast-paced, structured environment where every call makes a difference.
  • Can remain calm, professional, and compassionate, even during challenging conversations.
  • Are comfortable learning new technology and navigating multiple computer systems simultaneously.
  • Have strong attention to detail while balancing speed and accuracy.
  • Are dependable, punctual, and committed to supporting their team.
  • Welcome coaching, feedback, and opportunities to learn and grow.
Must Have
  • High school diploma or equivalent required.
  • Customer service experience required;
  • Strong computer skills with the ability to learn and navigate multiple software applications.
  • Ability to multitask while maintaining accuracy and professionalism.
What We Offer
  • Competitive pay: $15.50-$16.50/hour, based on experience
  • Four weeks of PTO
  • Comprehensive medical, dental, and vision coverage
  • HSA contributions and 401(k) company match
  • Paid training and ongoing coaching to help you succeed
  • Cross-training, mentorship, and career development opportunities
  • Leadership development through our Lean Development and Leadership programs

Why Work at Imaging Healthcare Specialists?
At IHS, you're more than an employee; you are an important part of a team dedicated to helping patients access the care they need.
We believe in investing in our people through training, coaching, and career development. Whether you're building your customer service career or looking for your next long-term opportunity, you'll find a culture that values teamwork, accountability, respect, and continuous improvement.
Every phone call is an opportunity to make a positive impact on a patient's healthcare experience, and that's a responsibility we're proud to share with our team.
Imaging Healthcare Specialists is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

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