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Call Listener Jobs in Georgia (NOW HIRING)

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... written and listening communication skills Proficient use of the Microsoft Suite, Windows ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... written and listening communication skills • Proficient use of the Microsoft Suite, Windows ...

Encora

Call Center Retention Specialist

Augusta, GA · On-site

$17/hr

Demonstrate strong active listening and problem-solving skills. * Meet performance metrics including call quality, retention rate, and customer satisfaction. Required Experience & Skills * Prior ...

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Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Georgia?

For Call Listener jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Georgia look for?

The top searched job categories for Call Listener jobs in Georgia are:

What cities in Georgia are hiring for Call Listener jobs?

Cities in Georgia with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Georgia as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 15% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Representative - Customer Retention & Sales Support

Zodiac Solutions

Augusta, GA • On-site

$16 - $17/hr

Contractor

Re-posted 27 days ago

Job description

Call Center Representative – Customer Retention & Sales Support

Location: Augusta, GA (Onsite – 5 Days/Week)
Pay Rate: $16–$17/hr on W2
Interview Type: In-Person Interview Required

Job Summary

We are hiring a motivated and customer-focused Call Center Representative for our Augusta, GA location. This is a fully onsite position ideal for candidates with prior call center, customer service, customer retention, or sales support experience.

The ideal candidate will have strong communication skills, the ability to handle high-volume inbound/outbound calls, and experience assisting customers in a fast-paced call center environment.

Key Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently
  • Promote, retain, and support company products and services
  • Assist customers with service requests, account inquiries, and issue resolution
  • Provide excellent customer service while maintaining high customer satisfaction
  • Explain fees, billing adjustments, and service options clearly to customers
  • Follow structured call flows and company procedures during customer interactions
  • Demonstrate active listening and problem-solving skills
  • Negotiate and process customer retention/save requests when applicable
  • Maintain accurate call notes and customer records
  • Meet performance metrics related to customer experience and productivity
Required Qualifications
  • Prior experience in a call center environment is required
  • Experience in customer service, customer retention, sales, or collections preferred
  • Strong verbal communication and interpersonal skills
  • Comfortable working in a fast-paced, high-call-volume environment
  • Ability to multitask and navigate computer systems efficiently
  • High School Diploma or GED required
  • Ability to work onsite 5 days per week in Augusta, GA
Preferred Skills
  • Customer Retention
  • Inbound/Outbound Calling
  • Sales Support
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Problem Solving
  • Active Listening
  • Data Entry
  • Customer Support
Work Location

621 NW Frontage Rd, 2nd Floor, Augusta, GA 30907

Additional Information
  • Fully onsite role
  • In-person interview mandatory
  • Immediate interview and quick hiring process

Keywords for Indeed SEO:
Call Center Representative, Customer Service Representative, Customer Support, Customer Retention Specialist, Call Center Agent, Inbound Call Center, Outbound Calling, Sales Support Representative, Customer Care Representative, CSR, Augusta GA Jobs, Onsite Customer Service Jobs