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Call Listener Jobs in Georgia (NOW HIRING)

Confident Staff Solutions

Call Center Agent

Macon, GA

$14.50 - $19/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Cellular Sales

Call Center Representative

Savannah, GA

$15 - $18.75/hr

Call Center Representative Customer Service | Business Development Since opening our doors in 1993 ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...

Coforge

Call Center Specialist

Augusta, GA

$15.75 - $19.75/hr

Active listening skills Ability to follow tactical call flows to optimize the customer experience. MINIMUM REQUIREMENTS Outstanding Customer Service skills. Excellent skills in the following areas:

Alphabe Insight

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent Entertainment Travel Associates is a dynamic and fast-growing company ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

Alphabe Insight Inc

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

Limitless East Marketing

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

Alphabe Insight Inc

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

Corporate Temps

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Call Center Agent (Must be clear on state taxes)

Chamblee, GA · On-site

$15 - $17/hr

* MUST HAVE A MINIMUM OF 2-3 YEARS OF CALL CENTER EXP * In this role you will answer inbound calls ... Resolve problems by listening to the customer's questions and concerns and explaining the best ...

MCI Careers

Call Center Sales Representative

Midway, GA

$7.25/hr

Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we ... Build rapport, listen actively, and address customer needs effectively * Research account details ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... written and listening communication skills • Proficient use of the Microsoft Suite, Windows ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... written and listening communication skills Proficient use of the Microsoft Suite, Windows ...

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All JobsCall Listener JobsCall Listener Jobs in Georgia

Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Georgia? For Call Listener jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Georgia look for? The top searched job categories for Call Listener jobs in Georgia are:
What cities in Georgia are hiring for Call Listener jobs? Cities in Georgia with the most Call Listener job openings:
Call Listener jobs near you

Call Center Agent

Confident Staff Solutions

Macon, GA

$14.50 - $19/hr

Other

Posted 12 days ago

Job description

About the job Call Center Agent
Company Overview:
Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.
Job Overview:
We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.
Key Responsibilities:

  • Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
  • Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
  • Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
  • Maintaining accurate and detailed records of all customer interactions and transactions
  • Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
  • Following company policies and procedures to ensure compliance and maintain customer confidentiality
  • Meeting and exceeding performance targets and goals set by the company
  • Continuously developing and improving product knowledge to better assist customers

Qualifications:
  • High school diploma or equivalent
  • Previous experience in a call center or customer service role preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and work in a fast-paced environment
  • Proficient in computer skills and experience using CRM software
  • Flexibility to work various shifts, including evenings and weekends
  • Must be legally authorized to work in the United States

Perks:
  • 1099 Contractor
  • Make your own schedule
  • Paid Training

To get started quickly, click the link below to learn more about our company.
Company Overview - Confident Callers

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