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Call Center Workforce Management Jobs in Georgia

Global Electronic Services

Be Seen First

Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Experience leading inside sales teams in a high-volume, performance-driven call center environment, with knowledge of workforce management and quality assurance best practices. Company Description ...

Verida Inc

Call Center Manager (WI)

Villa Rica, GA · On-site

Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...

MCI Careers

Call Center Supervisor

Savannah, GA

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

MCI Careers

Call Center Supervisor

Savannah, GA

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

Oversee workforce management, including scheduling and performance goal setting. * Develop ... Minimum 5 years of call center management experience. * Associate's degree or equivalent ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Manage workforce scheduling activities, including employee training and retraining, vacations ... Partner with the Call Center Manager to analyze call volume, workload trends, and operational ...

thryvlgbt

Call Center Manager

Atlanta, GA

Prepare and present reports on call center performance to senior management Requirements: * Proven experience as a Call Center Manager or similar role * Excellent communication and interpersonal ...

RemX

Call Center Agent

Atlanta, GA · On-site

$20/hr

Manage high-volume inbound and outbound calls with professionalism and efficiency Assist customers ... Call Center, Financial preferred

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Call Center Workforce Management information

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How much do call center workforce management jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for call center workforce management in Georgia is $15.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.25 per hour, depending on experience, location, and employer.

What is a Call Center Workforce Management job?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the key skills and qualifications needed to thrive in the Call Center Workforce Management position, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are the typical daily responsibilities of a Call Center Workforce Management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are popular job titles related to Call Center Workforce Management jobs in Georgia? For Call Center Workforce Management jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Call Center Workforce Management jobs in Georgia look for? The top searched job categories for Call Center Workforce Management jobs in Georgia are:
What cities in Georgia are hiring for Call Center Workforce Management jobs? Cities in Georgia with the most Call Center Workforce Management job openings:
Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Georgia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,459 per year, or $15.1 per hour.
Call Center Manager

Call Center Manager

Global Electronic Services

Buford, GA • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

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Job description

Our Call Center Manager will:

  • Lead and inspire a high-performing inside sales team of up to 30 call center representatives, driving results through coaching, accountability, and motivation.
  • Create a winning sales culture by developing talent, celebrating success, and helping team members reach their full potential.
  • Own performance metrics by analyzing KPIs, improving productivity, and delivering exceptional customer and sales outcomes.
  • Coach in real time through call monitoring, feedback, and hands-on development that builds confidence and closes more sales.
  • Partner with senior leadership to implement strategies, optimize processes, and continuously elevate team performance.
  • Make a measurable impact in a fast-paced, growth-focused environment where your leadership directly influences revenue, customer experience, and career development.

Required Qualifications

  • 3+ years of call center leadership experience, including managing teams of 15–30+ inside sales or customer service representatives.
  • Proven ability to coach, motivate, and develop employees while consistently achieving sales, service, and productivity goals.
  • Strong analytical, communication, and problem-solving skills with experience using call center performance metrics (KPIs) and CRM/call center technology.

Preferred Qualifications

  • Bachelor's degree in Business, Management, or a related field (or equivalent combination of education and experience).
  • Experience leading inside sales teams in a high-volume, performance-driven call center environment, with knowledge of workforce management and quality assurance best practices.

Company Description

Global Electronic Services (GES) was founded in 2000 and has built a reputation as the nation's leading provider of industrial electronic repair services. We help manufacturers minimize downtime by repairing complex, hard-to-service, and obsolete industrial electronic equipment.
GES operates in Buford, Georgia, and Euless, Texas to deliver industry-leading technical expertise, exceptional quality, and rapid turnaround times to customers across North America. Our commitment to innovation, operational excellence, and customer satisfaction has made us a trusted partner for companies that rely on critical industrial automation equipment to keep their operations running.
Website: https:\\www.gesrepair.com
YouTube: Global Electronic Services