Atlanta, GA · On-site
$15.50 - $19.25/hr
Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...
Atlanta, GA · On-site
$19.50/hr
Call Center Representative - Customer Support Join a high-volume inbound call center where your ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Atlanta, GA · On-site
$19.50/hr
Call Center Representative - Customer Support Join a high-volume inbound call center where your ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Sandy Springs, GA · On-site
$19.50/hr
Call Center Representative - Customer Support Location: Sandy Springs, GA Employment Type ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Sandy Springs, GA · On-site
$19.50/hr
Call Center Representative - Customer Support Location: Sandy Springs, GA Employment Type ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Sandy Springs, GA · On-site
$19.50/hr
Call Center Representative - Customer Support Location: Sandy Springs, GA Employment Type ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Sandy Springs, GA · On-site
$19.50/hr
Call Center Representative - Customer Support Location: Sandy Springs, GA Employment Type ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Sandy Springs, GA · On-site
$19.50/hr
Call Center Representative - Customer Support Location: Sandy Springs, GA Employment Type ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
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Sandy Springs, GA · On-site
$19.50/hr
Call Center Representative - Customer Support Location: Sandy Springs, GA Employment Type ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Call Center Representative - Customer Support Location: Sandy Springs, GA Employment Type ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Call Center Representative - Customer Support Location: Sandy Springs, GA Employment Type ... Schedule appointments and manage calendars with accuracy and efficiency * Follow structured scripts ...
Augusta, GA · On-site
$14 - $18.50/hr
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... management and digital transformation services. With globally connected offices in US and India ...
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Augusta, GA · On-site
$14 - $18.50/hr
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... management and digital transformation services. With globally connected offices in US and India ...
Be Seen First
Peachtree Corners, GA · On-site
$20/hr
Manage high-volume inbound and outbound calls with professionalism and efficiency * Assist ... Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not ...
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Be Seen First
Peachtree Corners, GA · On-site
$20/hr
Manage high-volume inbound and outbound calls with professionalism and efficiency * Assist ... Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not ...
Savannah, GA · On-site
$14 - $18.50/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Savannah, GA · On-site
$14 - $18.50/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Columbus, GA · On-site
$13.50 - $17.75/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Columbus, GA · On-site
$13.50 - $17.75/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Macon, GA · On-site
$14.50 - $19/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Macon, GA · On-site
$14.50 - $19/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Alpharetta, GA · On-site
$14.75 - $19.25/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Alpharetta, GA · On-site
$14.75 - $19.25/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Augusta, GA · On-site
$14 - $18.50/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Augusta, GA · On-site
$14 - $18.50/hr
About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...
Savannah, GA · On-site
$12.25 - $15.25/hr
Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY): MCI helps ...
Savannah, GA · On-site
$12.25 - $15.25/hr
Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY): MCI helps ...
Savannah, GA · On-site
$12.25 - $15.25/hr
Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY): MCI helps ...
Savannah, GA · On-site
$12.25 - $15.25/hr
Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY): MCI helps ...
Savannah, GA · On-site
$14.50 - $18.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Dependable and punctual with excellent time management * Problem-solving and conflict resolution ...
Savannah, GA · On-site
$14.50 - $18.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Dependable and punctual with excellent time management * Problem-solving and conflict resolution ...
Savannah, GA · On-site
$12.25 - $15.25/hr
Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...
Savannah, GA · On-site
$12.25 - $15.25/hr
Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...
Atlanta, GA · On-site
Call Centre Operator Linear West, Inc., a leading licensed contractor specialising in concrete and ... We are looking for a highly organised and articulate individual to manage client communications and ...
New
Atlanta, GA · On-site
Call Centre Operator Linear West, Inc., a leading licensed contractor specialising in concrete and ... We are looking for a highly organised and articulate individual to manage client communications and ...
New
One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...
One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...
Duluth, GA · On-site
One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...
Duluth, GA · On-site
One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...
$9.13 - $10.22
1% of jobs
$10.22 - $11.31
4% of jobs
$11.31 - $12.40
9% of jobs
$13.33 is the 25th percentile. Wages below this are outliers.
$12.40 - $13.49
13% of jobs
$13.49 - $14.58
22% of jobs
The median wage is $14.66 / hr.
$14.58 - $15.67
22% of jobs
$16.06 is the 75th percentile. Wages above this are outliers.
$15.67 - $16.75
14% of jobs
$16.75 - $17.84
8% of jobs
$17.84 - $18.93
4% of jobs
$18.93 - $20.02
3% of jobs
$20.02 - $21.11
1% of jobs
$9
$15
$21
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
$15.50 - $19.25/hr
Other
Re-posted 29 days ago
