Augusta, GA · On-site
$14 - $18.50/hr
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...
Quick apply
Augusta, GA · On-site
$14 - $18.50/hr
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...
Augusta, GA · On-site
$14 - $18.50/hr
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...
Quick apply
Augusta, GA · On-site
$14 - $18.50/hr
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...
Augusta, GA · On-site
$14 - $18.50/hr
Demonstrate active listening skills. * Follow structured call flows to enhance the customer experience.
Augusta, GA · On-site
$14 - $18.50/hr
Demonstrate active listening skills. * Follow structured call flows to enhance the customer experience.
Augusta, GA · On-site
$13 - $17.25/hr
... listening skills. Follow structured call flows to enhance the customer experience.
Augusta, GA · On-site
$13 - $17.25/hr
... listening skills. Follow structured call flows to enhance the customer experience.
Augusta, GA · On-site
$11.50 - $15.25/hr
... listening skills. Follow structured call flows to enhance the customer experience
Augusta, GA · On-site
$11.50 - $15.25/hr
... listening skills. Follow structured call flows to enhance the customer experience
Augusta, GA · On-site
$14 - $18.50/hr
... listening skills. Follow structured call flows to enhance the customer experience
Augusta, GA · On-site
$14 - $18.50/hr
... listening skills. Follow structured call flows to enhance the customer experience
Bilingual Spanish Call Center Representatives MCI is one of the fastest-growing tech-enabled ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
Bilingual Spanish Call Center Representatives MCI is one of the fastest-growing tech-enabled ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
Alpharetta, GA · On-site
$14.75 - $19.25/hr
Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Active listening skills. * Problem-solving and conflict resolution abilities. * Ability to ...
Alpharetta, GA · On-site
$14.75 - $19.25/hr
Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Active listening skills. * Problem-solving and conflict resolution abilities. * Ability to ...
Atlanta, GA · On-site
$14.50 - $19/hr
Call Center Agent We are seeking a motivated and sales-focused Call Center Agent to connect with ... Strong verbal communication and active listening skills. * Confident and comfortable speaking with ...
Atlanta, GA · On-site
$14.50 - $19/hr
Call Center Agent We are seeking a motivated and sales-focused Call Center Agent to connect with ... Strong verbal communication and active listening skills. * Confident and comfortable speaking with ...
Savannah, GA · On-site
$15 - $18.75/hr
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...
Savannah, GA · On-site
$15 - $18.75/hr
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...
$15 - $18.75/hr
Call Center Representative Customer Service | Business Development Since opening our doors in 1993 ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...
$15 - $18.75/hr
Call Center Representative Customer Service | Business Development Since opening our doors in 1993 ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...
$15 - $18.75/hr
Overview Call Center Representative Customer Service | Business Development Since opening our doors ... Communication Skills - Clear, concise verbal communication and active listening to engage ...
Quick apply
$15 - $18.75/hr
Overview Call Center Representative Customer Service | Business Development Since opening our doors ... Communication Skills - Clear, concise verbal communication and active listening to engage ...
Savannah, GA · On-site
$15 - $18.75/hr
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...
Savannah, GA · On-site
$15 - $18.75/hr
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...
Atlanta, GA · On-site
$14.50 - $19/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... Call Center Agent.
Atlanta, GA · On-site
$14.50 - $19/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... Call Center Agent.
$15 - $18.75/hr
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...
$15 - $18.75/hr
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...
Savannah, GA · On-site
$14 - $18.50/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Savannah, GA · On-site
$14 - $18.50/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Alpharetta, GA · On-site
$14.75 - $19.25/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Alpharetta, GA · On-site
$14.75 - $19.25/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Macon, GA · On-site
$14.50 - $19/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Macon, GA · On-site
$14.50 - $19/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Columbus, GA · On-site
$13.50 - $17.75/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Columbus, GA · On-site
$13.50 - $17.75/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Augusta, GA · On-site
$14 - $18.50/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
Augusta, GA · On-site
$14 - $18.50/hr
... listening to customers, understanding their needs, and addressing any concerns or complaints ... in a call center or customer service role preferred - Excellent communication and interpersonal ...
$9.13 - $10.22
1% of jobs
$10.22 - $11.31
4% of jobs
$11.31 - $12.40
9% of jobs
$13.33 is the 25th percentile. Wages below this are outliers.
$12.40 - $13.49
13% of jobs
$13.49 - $14.58
22% of jobs
The median wage is $14.66 / hr.
$14.58 - $15.67
22% of jobs
$16.06 is the 75th percentile. Wages above this are outliers.
$15.67 - $16.75
14% of jobs
$16.75 - $17.84
8% of jobs
$17.84 - $18.93
4% of jobs
$18.93 - $20.02
3% of jobs
$20.02 - $21.11
1% of jobs
$9
$15
$21
A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.
In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.
To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.
The most popular types of Call Listening jobs in Georgia are:
For Call Listening jobs in Georgia, the most frequently searched job titles are:
The top searched job categories for Call Listening jobs in Georgia are:
Cities in Georgia with the most Call Listening job openings:
Augusta, GA • On-site
$14 - $18.50/hr
Full-time
Re-posted 13 days ago
Job Title: Retention call center agents
Location: ONSITE Augusta, GA 30907
The candidate should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.
The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.
Job description -
·Promote and retain products and services.
·Experience in customer retention or sales and call center operations.
·Prior experience in a call center environment is required.
·Deliver excellent customer service over the phone.
·Negotiate and process save/service order requests from customers.
·Interact with customers patiently, tactfully, and efficiently.
·Clearly explain applicable fees and adjustments to customers.
·Offer product and service options tailored to customer needs.
·Demonstrate active listening skills.
Follow structured call flows to enhance the customer experience
ABOUT US
Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.
With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.
OUR MISSION
Customer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.
Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.
Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.
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Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.
It services
501 - 1,000 Employees
Reston, VA, US
2018
