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Call Listening Jobs (NOW HIRING)

Midwest Vision Partners

Call Center Representative

Avon, OH · On-site

$14.50 - $18/hr

The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs. In this role, you will ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16.00-$19.20 ... Ability to complete YUSA's Listen First training module. * Excellent leadership and communication ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Description Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16 ... Ability to complete YUSA's Listen First training module. * Excellent leadership and communication ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Description Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16 ... Ability to complete YUSA's Listen First training module. * Excellent leadership and communication ...

All Island Media, Inc

Digital Intern

Hauppauge, NY · On-site

Call listening for LSA and CallRail on assigned accounts toidentify any adjustments that can be made to improve results. * Optimize website and online content for search engines (SEO) toimprove ...

Virtusa Corporation

Lead CCAI Expert (ATC)

New York, NY · On-site

$60.50 - $82.75/hr

1. JD Lead Google CCAI Expert Role Summary We are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI ...

Virtusa Corporation

CCAI Engineer

New York, NY · On-site

2. JD Sr. Google CCAI Engineer Role Summary We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI ...

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Call Listening information

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How much do call listening jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for call listening in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call listening?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

What are the typical responsibilities of someone in a call listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What are the key skills and qualifications needed to thrive in the call listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

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What are the most commonly searched types of Call Listening jobs?

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What states have the most Call Listening jobs?

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Call Listening jobs near you
Infographic showing various Call Listening job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Midwest Vision Partners

Avon, OH • On-site

$14.50 - $18/hr

Other

Re-posted 3 days ago

Midwest Vision Partners rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Call Center Representative

We are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be responsible for the accurate, timely and efficient scheduling & triaging of all Midwest Vision Partners subsidiaries / sites. The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs.

In this role, you will provide excellent customer service and a high level of reliability to ensure we are delivering the highest possible quality service, in a positive professional manner.

What You Will Be Working On

  • Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly
  • Call patients to reschedule appointments as needed
  • Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing)
  • Type and distribute weekly doctor schedules to all medical/surgical offices and staff
  • Send information packets, mass mailing to all patients and/or offices when requested
  • Assure appropriate documentation is provided in each patient record
  • Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record
  • Ensure referrals are received as necessary by doctor or insurance
  • Triage calls properly to assure location doctor compliance
  • Must be willing and able to be on site 2–3 times per month for training and continuous education
  • Achieve Quality and NPS score requirements
  • Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook
  • Must be willing and able to meet Call Center Remote Work Technology requirements (see addendum)
  • Perform various other duties as requested

What Will Make You Awesome

  • Able to handle multi-task work and manage time effectively in a fast-paced environment
  • Perseverance and excellent follow through
  • Customer-service experience
  • Problem-solving / critical thinking
  • Adaptability and assertiveness

What You Know

To be successful in this role you should have the following experience or knowledge:

  • Strong ability to work independently with limited oversight post-training
  • Attention to detail
  • Strong phone and verbal communication skills, including active listening
  • Excellent customer service and communication skills, including communication via email and text
  • Computer proficiency
  • Minimum of 2 years of medical and/or clinical experience
  • High school diploma The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

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