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Call Listening Jobs (NOW HIRING)

All Island Media, Inc

Digital Intern

Hauppauge, NY · On-site

Call listening for LSA and CallRail on assigned accounts toidentify any adjustments that can be made to improve results. * Optimize website and online content for search engines (SEO) toimprove ...

Navigate Realty

Agent Success Coach

Spartanburg, SC · On-site

$50K - $60K/yr

Execution of Monthly Zillow Targets Call Listening and Metrics Analysis Sales Leadership Training and Development One-on-One Coaching In-Field Training Conversion Rate Improvement. Content ...

PNH Properties LLC

Listening Lobby Server

Nashville, TN · On-site

The Listening Lobby Server position provides a unique opportunity for the right individual to be ... We call it Heartspitality ® . It's a unique culture that blends our ethos of Leading with Love and ...

SongTeller Hotel

Listening Lobby Bartender

Nashville, TN · On-site

The Listening Lobby Bartender position provides a unique opportunity for the right individual to be ... We call it Heartspitality ® . It's a unique culture that blends our ethos of Leading with Love and ...

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How much do call listening jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for call listening in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are the typical responsibilities of someone in a Call Listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What is a Call Listening job?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

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Call Listening jobs near you
Corporate Enablement Coordinator

Corporate Enablement Coordinator

Cypress HCM

San Jose, CA

$62.82/hr

Full-time

Re-posted 4 days ago

Job description


Corporate Enablement Coordinator
We have an exciting opportunity for a Corporate Enablement Coordinator with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.

As a role-based Enablement Coordinator, your role will support activities of the Global Sales Enablement Team supporting Corporate Sales.
As a Coordinator in Corporate Sales Enablement team, this role is a critical part of supporting a fast-paced corporate sales team. In this role, strong organizational skills are essential to manage multiple priorities, coordinate trainings and meetings, and track deliverables and maintain clear communication across the team. At Adobe, we believe that we have the best products in the market for creativity and productivity, and this position will play a role in ensuring Adobe delivers the best possible experiences to our selling audience and to our valued customers.

Responsibilities:
  • Coordinating the production of the Monthly Enablement Newsletter. Working closely with the Enablement team and stakeholders to complete the 5 sections of each newsletter, and submit to our vendor, then following through to ensure it is sent to all. Accessing readership of this is not essential – but preferred.
  • Call Listening – using Chorus our call listening software, listen to 2 calls a day (40 per month) and complete a call listening feedback form for each call. This feedback provides the enablement team with insight into how sellers are selling.
  • Scheduling and coordinating training. Pulling from the intake form that is managed by the sales enablement team
  • Coordinating Deal Deconstructions. A deal deconstruction is the story of how our Adobe Corporate team engaged with a customer to uncover their pain, and present a winning solution for the customer. We track these stories in a template. Your focus will be to interview the seller and complete this form. We expect only 3 of this will arise during the duration of this contract.
Skills and Experience:
  • Exceptional Organizational experience
  • Project management experience, and experience in meeting, tracking to deadlines
  • Self-motivated, with proven record of accomplishment of execution as a team member
  • Proven people management, interpersonal, time management, problem-solving skills, ability to prioritize and handle multiple priorities
  • Thinking beyond your tasks, providing feedback and insights to the team you support based on what you have learned.
Compensation:
  • $62.82 per hour.
35995946
Cypress HCM logo

About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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