ZipRecruiter

Log In

2

Remote Call Listening Jobs (NOW HIRING)

AnswerNet

Remote Call Center Agent

$14/hr

Customer Service Agent - Remote Job Type: Part Time - Work from Home Hours: Open Availability ... and active listening Customer orientation and ability to adapt/respond to different types of ...

New Answernet Inc

Remote Call Center Agent

El Paso, TX · Remote

$14/hr

Customer Service Agent - Remote Job Type: Part Time - Work from Home Hours: Open Availability ... and active listening Customer orientation and ability to adapt/respond to different types of ...

MCI Military Recruitment

$14/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling Qualifications ...

MCI Military Recruitment

$14/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling Qualifications ...

next page

Showing results 1-20

All JobsCall Listening JobsRemote Call Listening Jobs

Remote Call Listening information

See salary details

$10

$17

$25

How much do remote call listening jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote call listening in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Listening vs Remote Customer Service Representative?

AspectRemote Call ListeningRemote Customer Service Representative
Primary RoleMonitoring and analyzing calls for quality and trainingAssisting customers with inquiries, issues, and support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service skills
Work EnvironmentCall monitoring platforms, quality assurance teamsCustomer support software, CRM systems
CertificationsNone typically required, but quality assurance or communication certifications helpCustomer service certifications (e.g., CPR, FCC certifications) beneficial

Remote Call Listening focuses on monitoring calls for quality assurance, while Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills but serve different functions within the customer support industry.

What cities are hiring for Remote Call Listening jobs? Cities with the most Remote Call Listening job openings:
What are the most commonly searched types of Call Listening jobs? The most popular types of Call Listening jobs are:
What states have the most Remote Call Listening jobs? States with the most job openings for Remote Call Listening jobs include:
Remote Call Listening jobs near you

Remote Call Center Agent

AnswerNet

Remote

$14/hr

Part-time

Re-posted 23 days ago

AnswerNet rating

4.7

Company rating: 4.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

60th of 71 rated call and contact centers

Job description

Customer Service Agent - Remote
Job Type: Part Time - Work from Home
Hours: Open Availability
Salary: $14.00
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary:
We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
At least 1 year of previous high-volume call center experience
Experience working with an automatic dialer
Must be computer literate
Pleasant phone demeanor
Experience in both Inbound and Outbound environments
Other requirements may vary as determined by management.
Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry least one year of previous high-volume call center experience
WAH Requirements:
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What AnswerNet employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply