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From Home Call Listening Jobs (NOW HIRING)

MCI Careers

Work From Home Call Center Sales

FL · Remote

$14.10 - $16.25/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ...

MCI Careers

Work From Home Call Center Sales

Iowa, IA · Remote

$12.41/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ...

MCI Careers

Work From Home Call Center Sales

FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ...

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How much do from home call listening jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for from home call listening in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between From Home Call Listening vs From Home Customer Service Representative?

AspectFrom Home Call ListeningFrom Home Customer Service Representative
Primary RoleMonitoring and analyzing calls for quality and trainingAssisting customers with inquiries, issues, and support
Required SkillsActive listening, attention to detail, communication skillsCommunication, problem-solving, customer service skills
Work EnvironmentHome-based, call monitoring softwareHome-based, customer interaction via phone or chat
Common CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While both roles are home-based and involve communication, From Home Call Listening focuses on monitoring and evaluating calls for quality, whereas From Home Customer Service Representative involves direct customer interaction and support. Understanding these differences helps job seekers find the right fit based on skills and interests.

What cities are hiring for From Home Call Listening jobs? Cities with the most From Home Call Listening job openings:
What are the most commonly searched types of Call Listening jobs? The most popular types of Call Listening jobs are:
What states have the most From Home Call Listening jobs? States with the most job openings for From Home Call Listening jobs include:
What job categories do people searching From Home Call Listening jobs look for? The top searched job categories for From Home Call Listening jobs are:
From Home Call Listening jobs near you
Infographic showing various From Home Call Listening job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Work From Home Call Center Representative

KPH Healthcare Services

Gouverneur, NY

$16/hr

Full-time

Re-posted 25 days ago

KPH Healthcare Services rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview

Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.

 

Job Summary: Entry level position.  Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently.  Provide support as needed to peers, leaders and other ProAct administrative resources.

Responsibilities

Job Duties:

  • Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
  • Understand, master and gain efficiency in systems leveraged by the Help Desk.
  • Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
  • Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
  • Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
  • Assist with on-site client orientation, health fairs and business conferences as needed.
  • Assist with on-site resolution of customer service issues to clients as needed.
  • Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned
Qualifications

Attendance Requirements:

  • Must be available, and on time for scheduled work shifts.

Educational Requirements:

  • Preferred: High School Diploma or GED, or equivalent experience

Experience:

  • Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.

Special Conditions of Employment:

  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific positio

Required Training:

  • HIPAA Privacy Course
  • HIPAA Security Course

 

Job Skill Requirements:

  • Exceptional phone and listening skills.
  • Exceptional written and verbal communication skills
  • Preferred PC skills including Microsoft Office
  •  

Compensation

$16.00 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.  

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

#CORP1

Employment Type: FULL_TIME

What KPH Healthcare Services employees say

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