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Professional Call Listening Jobs (NOW HIRING)

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.25/hr

Competitive Compensation Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Ability to work well under pressure * Highly ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

Description: AFCO provides a wide range of quality professional and administrative services ... listening. · Ability to problem solve · Ability to analyze customer issues, identify the root ...

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Professional Call Listening information

What is the difference between Professional Call Listening vs Customer Service Representative?

AspectProfessional Call ListeningCustomer Service Representative
Primary RoleMonitoring and analyzing calls for quality, compliance, and trainingAssisting customers with inquiries, complaints, and support
Required SkillsActive listening, analytical skills, attention to detailCommunication, problem-solving, customer service skills
Work EnvironmentCall centers, quality assurance teamsCustomer support centers, retail, or service industries
CertificationsOften not required, but quality assurance or call center certifications helpfulCustomer service certifications beneficial

While both roles involve working with calls, Professional Call Listening focuses on monitoring and analyzing calls for quality and compliance, whereas Customer Service Representatives directly assist customers with their needs. The roles differ mainly in their objectives and daily tasks, but both require strong communication skills and familiarity with call center environments.

What cities are hiring for Professional Call Listening jobs? Cities with the most Professional Call Listening job openings:
What are the most commonly searched types of Call Listening jobs? The most popular types of Call Listening jobs are:
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Professional Call Listening jobs near you

Call Center Representative

Sew Eyes Inc

Bronx, NY • On-site

$16.25/hr

Part-time

Posted 9 days ago

Job description

Benefits:
  • Bonus based on performance
  • Flexible schedule
  • Training & development

Benefits/Perks
  • Competitive Compensation
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. 
Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information
  • Refer to premade scripts for a variety of customer service topics
  • Create appointments.
Qualifications
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively