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Professional Call Listening Jobs (NOW HIRING)

Call Center Agent

Cincinnati, OH ยท On-site

$34K - $38K/yr

Our team values professionalism, innovation, and outstanding customer experiences, making Catch ... Deliver exceptional customer experiences through effective communication and active listening.

Description: AFCO provides a wide range of quality professional and administrative services ... listening. ยท Ability to problem solve ยท Ability to analyze customer issues, identify the root ...

... brands is treated with professionalism, courtesy and respect. professional Call Center ... They will listen to clients to understand the reason for their call, address all questions or ...

... brands is treated with professionalism, courtesy and respect. professional Call Center ... They will listen to clients to understand the reason for their call, address all questions or ...

Call Center Inbound Sales Agent

Centennial, CO ยท On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At least one year in a professional call center setting and sales experience preferred. * Strong interpersonal, verbal/written communication and listening abilities required. * Must have effective ...

Call Center Inbound Sales Agent

Englewood, CO

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At least one year in a professional call center setting and sales experience preferred. * Strong interpersonal, verbal/written communication and listening abilities required. * Must have effective ...

Showing results 41-60

Professional Call Listening information

What jobs require listening skills?

Professional call listening jobs, such as customer service representatives, call center agents, and quality assurance analysts, require strong listening skills to understand customer needs, follow protocols, and ensure accurate communication. These roles often involve active listening, note-taking, and the use of call monitoring tools to evaluate interactions effectively.

What is the difference between Professional Call Listening vs Customer Service Representative?

AspectProfessional Call ListeningCustomer Service Representative
Primary RoleMonitoring and analyzing calls for quality, compliance, and trainingAssisting customers with inquiries, complaints, and support
Required SkillsActive listening, analytical skills, attention to detailCommunication, problem-solving, customer service skills
Work EnvironmentCall centers, quality assurance teamsCustomer support centers, retail, or service industries
CertificationsOften not required, but quality assurance or call center certifications helpfulCustomer service certifications beneficial

While both roles involve working with calls, Professional Call Listening focuses on monitoring and analyzing calls for quality and compliance, whereas Customer Service Representatives directly assist customers with their needs. The roles differ mainly in their objectives and daily tasks, but both require strong communication skills and familiarity with call center environments.

What cities are hiring for Professional Call Listening jobs?

Cities with the most Professional Call Listening job openings:

What are the most commonly searched types of Call Listening jobs?

The most popular types of Call Listening jobs are:

What states have the most Professional Call Listening jobs?

States with the most job openings for Professional Call Listening jobs include:

Call Center Representative

American Behavioral Research Instit

Boca Raton, FL โ€ข Remote

$16.50/hr

Full-time

PTO

Re-posted yesterday


Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
 
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information and provide solutions
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
 
Qualifications
  • High school diploma/GED
  • Must be a US Citizen and reside in the continental United States
  • Previous experience as a Call Center Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Multi-task on multiple programs at the same time
Requirements
     
 * Must have private, stable, reliable, high speed internet service
       * Must have your own computer or laptop with at least 8 gigs of usable RAM
       * No Chromebooks allowed
       * Must use compatible headset
       * Designated workspace free from noise and other distractions  
       * You must have child care for your young children during work hours, you are not allowed to watch or care 
          for them while on your shift.
 Equipment Specifications
       * Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
       * Speakers MUST work
Shift
      * Hiring for 11:30am- 8pm est
                          10:30am- 7pm cst
                           9:30am- 6pm pst
        this also includes Saturday                     
                         10am- 6:30pm est
                          9am- 5:30pm cst
                          8am- 4:30pm pst