West Chester, OH · On-site
$15 - $18.75/hr
Medical
Retirement
PTO
... professional Call Center Representative to join our team. In this role, you will take inbound and ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
West Chester, OH · On-site
$15 - $18.75/hr
Medical
Retirement
PTO
... professional Call Center Representative to join our team. In this role, you will take inbound and ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Los Angeles, CA · On-site
$17.25 - $21.50/hr
PTO
... professional Call Center Representative to join our team. In this role, you will take inbound and ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Los Angeles, CA · On-site
$17.25 - $21.50/hr
PTO
... professional Call Center Representative to join our team. In this role, you will take inbound and ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Albany, NY · On-site
$16 - $19.75/hr
PTO
... professional Call Center Representative to join our team. In this role, you will take inbound and ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Albany, NY · On-site
$16 - $19.75/hr
PTO
... professional Call Center Representative to join our team. In this role, you will take inbound and ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
West Chester, OH · On-site
$18 - $25/hr
Medical
Retirement
PTO
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Familiarity with Customer Relationship Management ...
Quick apply
West Chester, OH · On-site
$18 - $25/hr
Medical
Retirement
PTO
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Familiarity with Customer Relationship Management ...
Berkeley, CA · On-site
$18/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
Quick apply
Berkeley, CA · On-site
$18/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
Alameda, CA · On-site
$18.50 - $23.25/hr
Represent our company with professionalism and enthusiasm R equirements : * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills
Alameda, CA · On-site
$18.50 - $23.25/hr
Represent our company with professionalism and enthusiasm R equirements : * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills
Oakland, CA · On-site
$18.50 - $23/hr
Represent our company with professionalism and enthusiasm R equirements : * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills
Oakland, CA · On-site
$18.50 - $23/hr
Represent our company with professionalism and enthusiasm R equirements : * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills
Alameda, CA · On-site
$18.50 - $23.25/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
Alameda, CA · On-site
$18.50 - $23.25/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
San Leandro, CA · On-site
$18/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
Quick apply
San Leandro, CA · On-site
$18/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
Berkeley, CA · On-site
$19.50 - $24.50/hr
Represent our company with professionalism and enthusiasm R equirements : * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills
Berkeley, CA · On-site
$19.50 - $24.50/hr
Represent our company with professionalism and enthusiasm R equirements : * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills
San Leandro, CA · On-site
$17.75 - $22.25/hr
Represent our company with professionalism and enthusiasm R equirements : * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills
San Leandro, CA · On-site
$17.75 - $22.25/hr
Represent our company with professionalism and enthusiasm R equirements : * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills
San Leandro, CA · On-site
$17.75 - $22.25/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
San Leandro, CA · On-site
$17.75 - $22.25/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
Burbank, CA · On-site
$17 - $21.50/hr
Retirement
... professional Call Center Representative to join our team in the City of Burbank, CA. In this role ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Burbank, CA · On-site
$17 - $21.50/hr
Retirement
... professional Call Center Representative to join our team in the City of Burbank, CA. In this role ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Oakland, CA · On-site
$18/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
Quick apply
Oakland, CA · On-site
$18/hr
Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience (required) * Strong, clear, confident phone presence * Excellent listening skills * Energetic ...
Enola, PA · On-site
$15/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Highly organized with the ability to manage time ...
Quick apply
Enola, PA · On-site
$15/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Highly organized with the ability to manage time ...
Enola, PA · On-site
$15/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Highly organized with the ability to manage time ...
Quick apply
Enola, PA · On-site
$15/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Highly organized with the ability to manage time ...
Burbank, CA · On-site
$18 - $22/hr
Retirement
Training & development Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Familiarity with Customer Relationship Management ...
Quick apply
Burbank, CA · On-site
$18 - $22/hr
Retirement
Training & development Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Familiarity with Customer Relationship Management ...
Austin, TX · On-site
$16 - $20/hr
PTO
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Familiarity with Customer Relationship Management ...
Quick apply
Austin, TX · On-site
$16 - $20/hr
PTO
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Familiarity with Customer Relationship Management ...
Enola, PA · On-site
$15/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Highly organized with the ability to manage time ...
Quick apply
Enola, PA · On-site
$15/hr
Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Highly organized with the ability to manage time ...
Austin, TX · On-site
$15.75 - $19.75/hr
PTO
... professional Call Center Representative to join our team. In this role, you will take inbound and ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Austin, TX · On-site
$15.75 - $19.75/hr
PTO
... professional Call Center Representative to join our team. In this role, you will take inbound and ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
| Aspect | Professional Call Listening | Customer Service Representative |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality, compliance, and training | Assisting customers with inquiries, complaints, and support |
| Required Skills | Active listening, analytical skills, attention to detail | Communication, problem-solving, customer service skills |
| Work Environment | Call centers, quality assurance teams | Customer support centers, retail, or service industries |
| Certifications | Often not required, but quality assurance or call center certifications helpful | Customer service certifications beneficial |
While both roles involve working with calls, Professional Call Listening focuses on monitoring and analyzing calls for quality and compliance, whereas Customer Service Representatives directly assist customers with their needs. The roles differ mainly in their objectives and daily tasks, but both require strong communication skills and familiarity with call center environments.
Cities with the most Professional Call Listening job openings:
The most popular types of Call Listening jobs are:
States with the most job openings for Professional Call Listening jobs include:
$15 - $18.75/hr
Other
Medical, Retirement, PTO
Posted 6 days ago
Benefits:
401(k)
Employee discounts
Health insurance
Paid time off
Bonus based on performance
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Sourced by ZipRecruiter
Construction
11 - 50 Employees
Carrollton, OH, US
