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Remote Call Listening Jobs in Ohio (NOW HIRING)

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Display active listening and superior customer service skills for both external & internal ...

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Display active listening and superior customer service skills for both external & internal ...

Harris

Remote Care Management - CMA

New Hampshire, OH · Remote

Chart Review: 8 min Outreach Attempts: 6 min Actual Call: 11 min Care Coordination: 9 min Total ... Excellent verbal, written and listening skills are a must. What will make you stand out: * Quickly ...

Harris

Remote Care Management - CMA

Delaware, OH · Remote

Chart Review: 8 min Outreach Attempts: 6 min Actual Call: 11 min Care Coordination: 9 min Total ... Excellent verbal, written and listening skills are a must. What will make you stand out: * Quickly ...

Ginlong Solis

Serviceline Technician

Dublin, OH · On-site +1

Document all details from a service call. * Interface with our customers in a proffessional manner ... Ability to work under direction from remote management. * Ability to analyze and solve problems ...

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All JobsCall Listening JobsRemote Call Listening JobsRemote Call Listening Jobs in Ohio

Remote Call Listening information

What is the difference between Remote Call Listening vs Remote Customer Service Representative?

AspectRemote Call ListeningRemote Customer Service Representative
Primary RoleMonitoring and analyzing calls for quality and trainingAssisting customers with inquiries, issues, and support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service skills
Work EnvironmentCall monitoring platforms, quality assurance teamsCustomer support software, CRM systems
CertificationsNone typically required, but quality assurance or communication certifications helpCustomer service certifications (e.g., CPR, FCC certifications) beneficial

Remote Call Listening focuses on monitoring calls for quality assurance, while Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills but serve different functions within the customer support industry.

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The most popular types of Call Listening jobs in Ohio are:

What are popular job titles related to Remote Call Listening jobs in Ohio?

For Remote Call Listening jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Call Listening jobs in Ohio look for?

The top searched job categories for Remote Call Listening jobs in Ohio are:

What cities in Ohio are hiring for Remote Call Listening jobs?

Cities in Ohio with the most Remote Call Listening job openings:

Remote Call Listening jobs near you

Collections Call Center Representative

Lima, OH • On-site, Remote

KeyBridge Medical Revenue Care
Health Care and Social Assistance • 51 - 200 employees
Learn more about KeyBridge Medical Revenue Careexternal

$15.50 - $19.25/hr

Full-time

Posted 7 days ago

Job description

Description

Patient Care Representative - BDR Team 

Hybrid/Remote


Patient Care Representative - BDR Team Hybrid/Remote 

Join a Best Places to Work Winner - 18 Years Running! Do you have a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our BDR team.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we're committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

Position Overview

As an BDR Patient Care Representative, you'll guide patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection. 
 

What You'll Do

  • Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.  
  • Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.  
  • Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.  
  • Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

  What We're Looking For: 

  • Strong written and verbal communication skills, with excellent active listening  
  • Ability to multitask and work efficiently across our internal system
  • Proficiency with Microsoft Office (Outlook, Teams)  
  • Positive, professional attitude with a drive to succeed  
  • Ability to understand and follow written, oral, and visual instructions  
  • Prior remote-work experience  
  • Ability to pass ACA certification tests when eligible  
  • Spanish-speaking skills a plus

Apply