ZipRecruiter

Log In

1

Virtual Call Center Agent Jobs in Ohio (NOW HIRING)

Alphabe Insight

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Call Center Agent Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company--we're your partners in turning ideas into ...

Alphabe Insight

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Catch Vibe Voice

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Sparkbit 360

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public ...

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Limitless East Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Call Center Agent Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Call Center Agent Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With ...

Synchro Speak

Call Center Agent

Cincinnati, OH

Description We are looking for a motivated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers ...

Sparkbit 360

Call Center Agent

Columbus, OH

$16 - $27/hr

Position Overview We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will be the frontline representative of our company, providing ...

Talent Haven HR

Call Center Agent

Dayton, OH

$14.50 - $19.25/hr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support positive customer experiences. This role is ideal for individuals who enjoy ...

next page

Showing results 1-20

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Ohio

Virtual Call Center Agent information

See Ohio salary details

$10

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual call center agent in Ohio is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Ohio?

The most popular types of Call Center Agent jobs in Ohio are:

What are popular job titles related to Virtual Call Center Agent jobs in Ohio?

For Virtual Call Center Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Ohio look for?

The top searched job categories for Virtual Call Center Agent jobs in Ohio are:

What cities in Ohio are hiring for Virtual Call Center Agent jobs?

Cities in Ohio with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 14% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,044 per year, or $16.4 per hour.

Call Center Agent

Alphabe Insight

Cincinnati, OH • On-site

$14.50 - $19/hr

Other

Posted 10 days ago

Job description

Call Center Agent

Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company—we're your partners in turning ideas into impact and brands into legends.

Job Description

We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat. This role requires excellent communication skills, patience, and the ability to handle a diverse range of inquiries and concerns in a professional and timely manner.

Responsibilities:

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Provide accurate information regarding products and services to customers.
  • Resolve customer complaints and issues promptly to ensure satisfaction.
  • Document all customer interactions and transactions accurately in the system.
  • Identify potential areas for improvement in customer service processes.
  • Collaborate with team members and other departments to resolve complex problems
Qualifications

Requirements:

  • High school diploma or equivalent; further education is a plus.
  • Excellent verbal and written communication skills.
  • Proven experience in a customer service or call center role preferred.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving and multitasking abilities.
Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

Apply