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Call Centers Jobs in Ohio (NOW HIRING)

Blue Star Partners

Billing Coordinator

Columbus, OH · On-site +1

$20 - $25/hr

Understanding of utility operations including Meter-to-Cash processes, call centers, and logistics * Experience with Gas Measurement Billing (GMB) for processing charts and volumes for commercial and ...

Blue Star Partners LLC

Billing Coordinator

Columbus, OH · On-site

$20 - $25/hr

Understanding of utility operations including Meter-to-Cash processes, call centers, and logistics * Experience with Gas Measurement Billing (GMB) for processing charts and volumes for commercial and ...

Blue Star Partners LLC

Billing Coordinator

Columbus, OH

$20 - $25/hr

Understanding of utility operations including Meter-to-Cash processes, call centers, and logistics * Experience with Gas Measurement Billing (GMB) for processing charts and volumes for commercial and ...

Midmark

Associate Project Coordinator

Versailles, OH · On-site

Provides phone coverage for departmental call centers. * Communicates product information via email, phone, and virtual. SECONDARY DUTIES: * Runs departmental reports as needed. EDUCATION and/or ...

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$10

$16

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How much do call centers jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call centers in Ohio is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What is a call center?

Call centers are centralized offices or facilities where customer service representatives handle inbound and outbound telephone calls on behalf of a company or organization. They are commonly used for customer support, telemarketing, technical assistance, and handling inquiries or complaints. Call centers use specialized software and telecommunication systems to manage large volumes of calls efficiently, ensuring customers receive timely assistance. Many companies rely on call centers to maintain high levels of customer satisfaction and streamline communication with clients.

What are the key skills and qualifications needed to thrive in a call center role, and why are they important?

To thrive in a call center role, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is often required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in customer interactions. These competencies ensure effective service delivery, high customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What are some common challenges faced by call center agents, and how can they overcome them?

Call center agents often encounter challenges such as handling high call volumes, managing difficult customers, and meeting strict performance targets. To overcome these, agents benefit from strong communication skills, patience, and effective stress management techniques. Many centers provide ongoing training and support, including access to knowledge bases and team leaders, to help agents resolve issues efficiently and maintain customer satisfaction. Building rapport with colleagues and utilizing available resources can also make the work environment more collaborative and supportive.

What is the difference between Call Centers vs Customer Service Representatives?

AspectCall CentersCustomer Service Representatives
Work EnvironmentLarge, centralized facilities handling high call volumesVaries; can be in call centers, retail, or office settings
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Employer & Industry UsageCustomer support, telecommunication, tech companiesRetail, banking, healthcare, tech
CertificationsOften none required; some roles may need trainingCustomer service training, product certifications

Call Centers are large facilities focused on handling high volumes of customer calls, often for multiple clients. Customer Service Representatives work in various environments, providing direct support to customers. While both roles require strong communication skills, call centers emphasize efficiency and volume handling, whereas customer service reps focus on personalized support. Understanding these differences helps job seekers find the right fit for their skills and career goals.

How to start working at a call center?

To start working at a call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply online or in person. Many positions require a high school diploma or equivalent and may involve training on specific call center software and protocols. Good communication skills and a professional demeanor are essential for success in this role.

What are popular job titles related to Call Centers jobs in Ohio?

For Call Centers jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Centers jobs in Ohio look for?

The top searched job categories for Call Centers jobs in Ohio are:

What cities in Ohio are hiring for Call Centers jobs?

Cities in Ohio with the most Call Centers job openings:

Call Centers jobs near you
Infographic showing various Call Centers job openings in Ohio as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,044 per year, or $16.4 per hour.

988 Call Center Shift Supervisor

North Central Mental Health Services, Inc.

Columbus, OH • On-site

$28 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a new, national number focused on providing lifesaving suicide prevention and crisis services.  The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.  

This is non-exempt, full-time position reporting to the Suicide Prevention Services Director.  Work week availability is required 7-days, Sunday through Saturday.  Shifts will be completed on site. Bachelor's level degree is required. Ohio LSW, LPC or MFT license is preferred.

Starting rate of pay is $28.00 hourly. LSW, LPC or MFT Licensed rate of pay is $33.00 hourly.

  • 2nd Shift: 4:00 p.m.-1:00 a.m.
  • 3rd Shift: 12:00 a.m.-9:00 am.

Key Functions

  • Provide assistance to Program Director to coordinate and administrate an effective Suicide Prevention Program consistent with the overall goals and objectives of the company.
    • Participate in suicide prevention information systems for program evaluation and reporting.
    • Work collaboratively with the Program Director to ensure training is updated, encompasses the mission of both the 988 and the suicide prevention programs and supports best practices.
    • Maintain compliance with all standards required for all regulating and accrediting bodies, inclusive of policies, procedures, required training and quality assurance standards.
    • Ensure shift coverage of the call center through scheduling and cooperative coordination with the Program Director.
    • Provide training for 988 employees and volunteers.
    • Work cooperatively with the IT department to report technical issues and assist to ensure technology is meeting program needs.
    • Provide assistance to coordinate suicide prevention services with other providers, complete agency service plan goals and objectives, consultation, education and awareness presentation for community agencies and groups, maintain statistical data, prepare reports and develop or revise program materials with the Program Director.
  • Provide supervision and support for 988 Call Center staff and volunteers, inclusive of training, scheduling, completing reports, time records and performance reviews.
  • Attend and answer incoming direct or indirect calls to ensure call volume is answered at or above 90% within 20 seconds or less and assist callers by providing short-term crisis intervention and referral, regain control of their lives and find alternatives to suicide.  
    • Silent monitor calls for quality assurance and coaching opportunities.

Requirements

  • Bachelor's degree required, BSW or MSW preferred. Ohio Licensed LSW, LPC or MFT preferred.
  • Minimum of one (1) year of previous, demonstrated, employee supervision experience required.
  • Must successfully complete mandatory, paid 50-hour on site Suicide Prevention training program requirements for preparedness along with 4-hour online Vibrant mandated training.
  • Ability to demonstrate and maintain poise.
  • Computer experience, including MS Office 365 software and database management software.

Perks

  • Electronic Onboarding
  • Team-Oriented Environment
  • EMR System
  • Excellent Health, Dental and Vision Care Coverage Options
  • Employer Paid Life Insurance, Long-Term Disability and AD&D Coverages
  • Supplemental Life Purchase Options
  • Ancillary Benefits to Include Long-Term Care and Whole Life Options
  • 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
  • Generous Paid Vacation, Holidays, Sick and Personal Days
  • Free Parking
  • North Central is a Federal Student Loan Forgiveness Participant
  • Referral Bonuses
  • CARF Nationally Accredited Establishment
  • Serving Franklin County for over 50 years
  • Acknowledged Among Top Non-Profit Organizations

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA

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Employment Type: FULL_TIME

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