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Virtual Call Center Jobs in Ohio (NOW HIRING)

AO Globe Life

Virtual Call Benefits Representative

Columbus, OH · On-site +1

$15 - $19.25/hr

We've got virtual workshops and mentorships to help you thrive. * Amazing Perks: Union benefits, medical reimbursement, life insurance (yep, we've got you covered). * Epic Incentives: From paid trips ...

Mister Sparky

Customer Support Call Taker

Englewood, OH · On-site

$16 - $18/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Our training programs include Technical Training, Virtual technical training, communications, sales ...

New

Sedgwick

Service Center Representative

Seven Hills, OH · Hybrid

A stable, consistent work environment-both in-office and virtual * A comprehensive training program ... The Service Center Representative position is in an inbound call center position where we provide ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for virtual call center in Ohio is $13.37, according to ZipRecruiter salary data. Most workers in this role earn between $9.13 and $15.53 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Ohio? The most popular types of Call Center jobs in Ohio are:
What are popular job titles related to Virtual Call Center jobs in Ohio? For Virtual Call Center jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Ohio look for? The top searched job categories for Virtual Call Center jobs in Ohio are:
What cities in Ohio are hiring for Virtual Call Center jobs? Cities in Ohio with the most Virtual Call Center job openings:
Virtual Call Center jobs near you

Virtual Call Benefits Representative

AO Globe Life

Columbus, OH • On-site, Remote

$15 - $19.25/hr

Full-time

Medical, Life

Posted 19 hours ago

Job description

🚀 Remote Client Success Specialist
Company: Globe Life AO
Work Location: Anywhere with Wi-Fi
Hey, you! 👋 Are you looking for a job that's flexible, exciting, and actually pays you what you're worth? At Globe Life AO, we're here to help you crush your career goals while working 100% remotely. Whether you're just starting out or looking for something new, this is your chance to grow, learn, and make serious money-all from the comfort of your couch.
Why This Job Rocks:
  • Work From Anywhere: Stay comfy at home or take your laptop to the nearest coffee shop.
  • Get Paid Weekly: Consistent paychecks, performance-based bonuses, and zero earning caps! 🤑
  • Next-Level Training: No experience? No problem. We've got virtual workshops and mentorships to help you thrive.
  • Amazing Perks: Union benefits, medical reimbursement, life insurance (yep, we've got you covered).
  • Epic Incentives: From paid trips to team-building events, we reward your hard work in style.
  • Growth Opportunities: Move up the ladder at your own pace with support every step of the way.

What You'll Be Doing:
  • Helping People: Walk new clients through the enrollment process and make it easy for them.
  • Solving Problems: Answer questions and provide personalized solutions like a total pro.
  • Building Relationships: Connect with clients and design plans that fit their goals.
  • Networking: Use creative strategies to grow your client base-your way.
  • Staying Organized: Keep your schedule on point and manage your time like a boss.

Who We're Looking For:
  • You're great with people and know how to communicate clearly.
  • You're quick to learn and adapt to new challenges.
  • You're motivated, goal-oriented, and ready to level up.
  • You thrive working independently but also love being part of a team.

Why You'll Love It Here:
This isn't your average 9-to-5 grind. It's a chance to make money, grow your skills, and actually enjoy what you do. Plus, with all the flexibility, perks, and opportunities for growth, you can truly create the life you want.
Ready to make it happen? Apply now and join the Globe Life AO team today!

Apply