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Executive Call Center Jobs in Ohio (NOW HIRING)

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$15.75 - $19.75/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

Floorplan Xpress

Account Executive

Columbus, OH

Inside sales or call-center sales This role is 100% focused on new business acquisition ... Executives who take ownership of their territory, consistently prospect, and deliver results.

Floorplan Xpress

Account Executive

Columbus, OH · On-site

$60K/yr

Inside sales or call-center sales This role is 100% focused on new business acquisition ... Executives who take ownership of their territory, consistently prospect, and deliver results.

Floorplan Xpress

Account Executive

Columbus, OH · On-site

$60K/yr

... call-center salesThis role is 100% focused on new business acquisition.Compensation ... Executives who take ownership of their territory, consistently prospect, and deliver results.

NxT Level

Outside Sales Executive

Columbus, OH · Remote

$150K - $225K/yr

Outside Sales Executive - Home Remodeling (Pre-Qualified Leads, No Cold Calling) Location: Remote ... All leads are pre-qualified by an internal call center, no cold calling. * Top performers earn ...

NxT Level

Outside Sales Executive

Columbus, OH · On-site

$90K - $225K/yr

Outside Sales Executive - Home Remodeling (Pre-Qualified Leads, No Cold Calling) Location: Remote ... All leads are pre-qualified by an internal call center, no cold calling. * Top performers earn ...

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All JobsCall Center JobsExecutive Call Center JobsExecutive Call Center Jobs in Ohio

Executive Call Center information

See Ohio salary details

$25.2K

$88.9K

$174.9K

How much do executive call center jobs pay per year?

As of Aug 21, 2026, the average yearly pay for executive call center in Ohio is $88,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $114,600.00 per year, depending on experience, location, and employer.

What is an executive call center?

An Executive Call Center is a specialized customer service facility focused on handling high-level or escalated inquiries, often for senior executives or important clients. These centers provide a higher level of personalized service and are staffed by experienced agents trained to manage complex issues and sensitive situations. The goal is to ensure that executive-level customers receive prompt, effective resolutions to their concerns, often acting as a final point of contact within the organization. This helps maintain strong relationships with key stakeholders and protects the reputation of the company.

What are the key skills and qualifications needed to thrive as an executive call center representative?

To thrive as an Executive Call Center Representative, you need excellent communication skills, problem-solving abilities, and typically a background in customer service or a related field. Familiarity with customer relationship management (CRM) software, call routing systems, and sometimes certifications in customer service or specific industries are important. Exceptional listening, patience, and conflict resolution skills help build rapport and resolve complex issues efficiently. These skills ensure high-quality service delivery, customer satisfaction, and support the reputation and goals of the organization.

What are the main challenges faced by professionals in an executive call center role, and how can they overcome them?

Professionals in an Executive Call Center role often encounter challenges such as handling escalated customer issues, managing high call volumes, and balancing quality service with efficiency. To overcome these, it's important to develop strong communication and problem-solving skills, remain patient under pressure, and leverage available support tools and training. Building rapport with team members and participating in regular training can also help in staying updated on best practices and fostering a collaborative environment.

What is the highest position in an executive call center?

The highest position in an executive call center is typically the Call Center Director or Manager, responsible for overseeing operations, staff, and strategy. In larger organizations, this role may be part of senior management or executive leadership, such as a Vice President of Customer Service or Operations.

What are the most commonly searched types of Call Center jobs in Ohio?

The most popular types of Call Center jobs in Ohio are:

What cities in Ohio are hiring for Executive Call Center jobs?

Cities in Ohio with the most Executive Call Center job openings:

Executive Call Center jobs near you
Infographic showing various Executive Call Center job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $88,940 per year, or $42.8 per hour.

Call Center Specialist

Southwoods Health

Boardman, OH • On-site

$14 - $17.50/hr

Other

Posted 18 days ago

Southwoods Health rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Call Center Specialist
Location: Boardman, OH (Main Office - Southwoods Executive Centre)
Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM
About the Role
Southwoods Health is seeking a professional Call Center Specialist to join our team at the Southwoods Executive Centre in Boardman. In this role, you will be responsible for managing inbound and outbound patient calls. Primary duties include scheduling patient encounters, accurately capturing demographic data, and verifying insurance through our pre-registration process. As the initial point of contact for our patients, you will play a critical role in ensuring they receive an exceptional, compassionate customer service experience.
Essential Duties & Responsibilities
  • Answer incoming calls, route them to the appropriate party, and take accurate messages when necessary.
  • Schedule patient appointments efficiently.
  • Update patient demographic and insurance information accurately within the EMR system using verification software.
  • Route physician referrals to the correct receiving offices or medical facilities.
  • Provide self-pay patients with accurate cost estimates and complete all required documentation for the physician's office.
  • Answer patient inquiries and provide detailed information both in person and over the phone.
  • Maintain strict compliance with all regulatory agencies (e.g., OSHA, ODH, BOP, TJC) across assigned physician practices.
  • Perform other administrative duties as assigned.
Qualifications
  • Education: Training or completed coursework in business office operations, computer skills, and medical terminology.
  • Experience: 1-2 years of experience in a call center or medical office setting is preferred.
  • Skills: Strong communication, problem-solving skills, and meticulous attention to detail.
  • Customer Service: Excellent de-escalation skills and a commitment to maintaining a professional, ethical demeanor at all times.

Why Southwoods Health?
At Southwoods, it's not just about the treatment, but how you're treated. We pride ourselves on delivering patient-centered care and fostering a supportive, friendly work environment.
Join our team today!
Apply online: www.southwoodshealth.com
#SWH

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