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Remote Call Center Jobs in Ohio (NOW HIRING)

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

The Call Center Analyst will play a key role in supporting our customer service operations by ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

OH · Remote

The Call Center Analyst will play a key role in supporting our customer service operations by ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Grove City, OH · Remote

The Call Center Analyst will play a key role in supporting our customer service operations by ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Hocking College

Call Center Analyst

Grove City, OH · Remote

$50K/yr

The Call Center Analyst will play a key role in supporting our customer service operations by ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Lancaster, OH · Remote

The Call Center Analyst will play a key role in supporting our customer service operations by ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

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Remote Call Center information

See Ohio salary details

$10

$17

$23

How much do remote call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote call center in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is a Remote Call Center job?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in the Remote Call Center position, and why are they important?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are the most commonly searched types of Call Center jobs in Ohio? The most popular types of Call Center jobs in Ohio are:
What are popular job titles related to Remote Call Center jobs in Ohio? For Remote Call Center jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Call Center jobs in Ohio look for? The top searched job categories for Remote Call Center jobs in Ohio are:
What cities in Ohio are hiring for Remote Call Center jobs? Cities in Ohio with the most Remote Call Center job openings:
Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Ohio as of June 2026, with employment types broken down into 67% Full Time, 13% Part Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,420 per year, or $17 per hour.
Remote Call Center Agent

Remote Call Center Agent

MDS Communications

Cincinnati, OH • Remote

$15 - $16/hr

Full-time

Medical, PTO

Posted 7 days ago

Job description

Job DetailsLevel: EntryJob Location: Ohio Remote - OHEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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