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Part Time Call Center Weekends Jobs in Ohio (NOW HIRING)

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted ...

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All JobsCall Center Weekends JobsPart Time Call Center Weekends JobsPart Time Call Center Weekends Jobs in Ohio

Part Time Call Center Weekends information

What is a part time call center weekend job?

Part time call center weekend jobs are positions where employees work in a call center setting primarily on weekends and for fewer hours than a full-time schedule. These jobs typically involve answering customer inquiries, resolving issues, or making outbound calls. They are ideal for individuals seeking flexible work schedules, such as students or those with other weekday commitments. Weekend call center agents must have strong communication skills, patience, and the ability to handle a variety of customer concerns. Many companies offer training to help new hires succeed in these roles.

What are the typical responsibilities and challenges of working in a part-time call center role on weekends?

In a part-time call center weekend role, your primary responsibilities usually include handling inbound and outbound customer calls, resolving issues, and providing information or support tailored to the company's products or services. One common challenge is managing high call volumes during peak weekend hours while maintaining quality customer service. Additionally, you may work with a smaller weekend team, requiring flexibility and strong communication skills to collaborate effectively. This role can offer valuable experience in customer relations and may provide opportunities to transition into full-time or specialized positions within the company.

What are the key skills and qualifications needed to thrive as a part time call center agent on weekends, and why are they important?

To thrive as a Part Time Call Center Agent on weekends, you typically need strong verbal communication skills, basic computer proficiency, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is commonly required. Patience, active listening, and problem-solving abilities are critical soft skills that help agents manage customer inquiries effectively. These competencies are essential for delivering excellent customer service, resolving issues efficiently, and maintaining satisfaction during high-volume weekend shifts.

What is the difference between Part Time Call Center Weekends vs Part Time Customer Service Representative?

AspectPart Time Call Center WeekendsPart Time Customer Service Representative
Work EnvironmentCall centers, inbound/outbound calls, shared workspaceOffice or remote, direct customer interaction
Required CredentialsBasic communication skills, sometimes high school diplomaSimilar; emphasis on communication and problem-solving skills
Industry UsageCustomer support, telecommunication, retailCustomer support across various industries
Work SchedulePart-time, weekends onlyPart-time, flexible hours including weekends

Both roles involve customer interaction and require strong communication skills. The main difference is that Part Time Call Center Weekends specifically emphasizes weekend shifts in a call center environment, while Part Time Customer Service Representative may include weekday shifts and a broader range of customer service settings.

What are popular job titles related to Part Time Call Center Weekends jobs in Ohio?

For Part Time Call Center Weekends jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Part Time Call Center Weekends jobs in Ohio look for?

The top searched job categories for Part Time Call Center Weekends jobs in Ohio are:

What cities in Ohio are hiring for Part Time Call Center Weekends jobs?

Cities in Ohio with the most Part Time Call Center Weekends job openings:

Part Time Call Center Weekends jobs near you

Crisis Hotline Call Center Specialist

OhioGuidestone

Napoleon, OH • On-site

$79K - $80K/yr

Part-time

Medical, Retirement

Posted 3 days ago

New

OhioGuidestone rating

6.3

Company rating: 6.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Your story. Our mission. A perfect match.
You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year.
We are actively seeking to hire a part-time Call Center Specialist in the Napoleon, OH area. We are looking for individuals who are passionate and committed to mental health excellence. The Call Center Specialist reports to the Program Manager and is responsible for addressing all contacts made to the Crisis Care and Counseling Center Hotline. We are a 24-hour, 7-day-a-week facility, providing crisis interventions, information, and referral services to callers. You will provide assistance and actively share observations, offer suggestions and raise questions to appropriately serve each contact. This is an ON-SITE position with hours of 8am-8pm OR 8pm to 8am on Saturdays and Sundays. Opportunity to pick up additional hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Exhibits excellent written and verbal communication with all staff, clients and contacts
  • Demonstrates the ability to advocate for positive quality care for callers
  • Provides positive reinforcement and confronts inappropriate behavior
  • Completes documentation of pertinent facts about physical/emotional behavior reported by callers in a timely manner and in compliance with agency standards
  • Manages volumes effectively
  • Answers all calls and aids consumers in determining needs
  • Assesses caller status to determine appropriate care
  • Provides callers with information, referrals or crisis assistance as needed
  • Advocates for callers who are unable to do so for themselves
  • Responds, as necessary and trained, to effectively de-escalate clients who are at risk of harming themselves and/or others
  • Communicates with community programs and providers to aide callers
  • Navigates and utilizes the call center database
  • Creates and updates caller records per agency requirements
  • Abides by expectations of professional conduct, code of ethics, and other practices and procedures
  • Maintains confidentiality of clients records in accordance with agency policy and HIPPA laws and regulations
  • Follows all agency policies and procedures and consults with supervisor if further clarification is needed

ADDITIONAL DUTIES AND RESPONSIBILITIES
  • Perform job duties in a manner that's friendly, considerate, and aligned with the agency's Mission, Vision, and Standards of Ethical Conduct
  • Required to work holidays, evenings, weekends or alternate shifts to cover needs
  • Willing to work with little advance notice in order to meet agency demands during crisis
  • Organize and plan work for maximum efficiency and effectiveness
  • Utilize IT system and software programs in accordance with agency policy
  • Utilize time off in a manner consistent with agency policy
  • Perform other duties as deemed necessary and appropriate by supervisor

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS
  • Ability to learn and utilize the agency's Electronic Health Record database and other electronic tools effectively and efficiently within 90 days of hire
  • Demonstrate a current knowledge of mental health practices
  • Demonstrate excellent interpersonal and customer service skills
  • Demonstrate a knowledge of community resources and partnerships available for persons served
  • Demonstrate the ability to effectively function as an OhioGuidestone team member
  • Demonstrate the ability to effectively manage multiple tasks concurrently
  • Possess and demonstrate effective organizational skills
  • Demonstrate the ability to customarily and regularly exercise discretion and good professional judgment

EDUCATION/EXPERIENCE/LICENSE/CERTIFICATION
  • One year of experience in a human service-related setting preferred
  • Experience working in a call center seen favorably
  • Experience with the chronically or mentally ill, or those with SUD disorders
  • Associates degree in a health-related field preferred.

PHYSICAL DEMANDS
Physical demands described are representative of those that must be routinely met by an employee to successfully perform he essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
  • Ability to lift up to 25 pounds.
  • Ability to sit or stand for long periods of time.
  • Ability to perform job responsibilities in facilities with multiple levels and without elevator or mechanical transportation.
  • Ability to operate a computer and keyboard.

WORKING CONDITIONS
Working conditions described are representative of those that must be met by an employee while performing the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
WHAT WE OFFER
  • Stable non-profit organization with 160+ year track record!
  • Clear career ladder for development path in various roles
  • Opportunity to earn monthly $$$ bonus (select clinical/therapist and BHS roles only)
  • Competitive medical benefits including a low-premium medical plan option for employee or employee + children!
  • Free CEU trainings
  • 10 paid holidays (some are exchangeable)
  • Flexible work schedules to support work/life balance
  • Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
  • 401(k) with employer match option
  • Employment Assistance Program (EAP)
  • Mileage reimbursement
  • Free licensure supervision
  • Recognition and rewards

At OhioGuidestone, we demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
We also care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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