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Remote Medical Call Center Jobs in Ohio (NOW HIRING)

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How much do remote medical call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote medical call center in Ohio is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.14 per hour, depending on experience, location, and employer.

What is a remote medical call center?

A Remote Medical Call Center job involves handling patient inquiries, scheduling appointments, verifying insurance, and providing medical information over the phone or via digital communication. Employees work from home, following HIPAA guidelines to ensure patient confidentiality. Strong communication skills, medical knowledge, and the ability to handle sensitive situations are essential.

What are the key skills and qualifications needed to thrive in the remote medical call center position?

To thrive as a Remote Medical Call Center agent, you need strong communication skills, basic medical knowledge, and familiarity with HIPAA regulations, often supported by a background in healthcare or customer service. Proficiency with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional listening skills, patience, empathy, and the ability to handle stressful situations make candidates stand out in this position. These skills are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive patient experience in a fast-paced remote environment.

What are some common challenges faced by remote medical call center agents, and how are they addressed?

Remote Medical Call Center agents often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and ensuring clear communication without face-to-face interaction. Training programs and ongoing support from supervisors are common practice to help agents stay updated on medical protocols, privacy regulations, and patient etiquette. Teams also typically have escalation procedures for complex cases and use collaboration tools to maintain seamless communication with medical professionals. By relying on structured workflows and strong support networks, agents are well-equipped to handle these challenges and provide quality care to every caller.

What are popular job titles related to Remote Medical Call Center jobs in Ohio?

For Remote Medical Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Medical Call Center jobs in Ohio look for?

The top searched job categories for Remote Medical Call Center jobs in Ohio are:

What cities in Ohio are hiring for Remote Medical Call Center jobs?

Cities in Ohio with the most Remote Medical Call Center job openings:

Remote Medical Call Center jobs near you
Infographic showing various Remote Medical Call Center job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,904 per year, or $17.3 per hour.

Outbound Call Center Representative

Independence, OH • On-site, Remote

Life Line Screening
1 - 5K employees

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Respectful managers

Good training

Uninterrupted breaks

Learn more about Life Line Screeningexternal

$14 - $15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Remote Outbound Call Center Representative
Life Line Screening | Full-Time | Fully Remote
Are you looking for a rewarding remote opportunity where you can make a real impact on people's lives?
At Life Line Screening, you'll join a fast-growing healthcare organization dedicated to helping individuals take proactive steps toward better health through preventive screening programs. As a Remote Outbound Call Center Representative, you'll educate and support patients while enjoying the flexibility of working from home.
What We Offer
  • Remote Work Environment
  • Company-Provided Equipment (Computer, Monitor, Phone, Headset & More)
  • Paid Virtual Training
  • Competitive Pay: $14-$15/hour + Bonus Opportunities
  • Medical, Dental & Vision Insurance
  • Health Savings Account (HSA)
  • 401(k) with Employer Match
  • Paid Time Off & Paid Holidays
  • Referral Bonus Program
  • Professional Development & Career Growth Opportunities
  • Courtesy Preventive Health Screenings for You and Eligible Family Members/Friends
Schedule Options
Choose the shift that works best for you:
  • 9:00 AM - 5:30 PM EST
  • 11:30 AM - 8:00 PM EST
  • 12:30 PM - 9:00 PM EST

About the Role
As a Remote Outbound Call Center Representative, you'll use a compassionate and consultative approach to connect with patients and encourage participation in important preventive health screening programs. Your work helps support early detection efforts that can improve both the quality and length of life.
This role is ideal for individuals who enjoy helping others, communicating over the phone, and working in a fast-paced, goal-oriented environment.
What You'll Do
  • Make 100-150 outbound calls per shift to patients regarding their screening kits.
  • Educate callers on the importance and benefits of preventive health screenings.
  • Explain how early detection can help prevent or identify colon disease and colon cancer.
  • Identify and help resolve barriers preventing patients from returning their kits.
  • Provide clear, accurate information using a consultative approach.
  • Deliver outstanding customer service while meeting performance expectations.
  • Effectively de-escalate concerns and create positive patient experiences.

What We're Looking For
To be considered, candidates must meet the following qualifications:
  • Ability to pass a pre-employment drug screen and criminal background check
  • Experience or interest in working within a fast-paced outbound call center environment
  • Exceptional phone etiquette and communication skills
  • Ability to build rapport and conduct consultative conversations
  • Strong de-escalation and problem-solving abilities
  • Competitive mindset with a drive to achieve performance goals
  • Stable work history demonstrating reliability and commitment
  • High School Diploma or GED required (some college preferred)
Work-From-Home Requirements
  • Minimum internet speed of 50 Mbps download 10 Mbps upload
  • Hard wired internet connection (ethernet connection from laptop to router)
  • Dedicated workspace free from noise and distractions
  • Ability to remain focused and productive in a remote environment

Why Life Line Screening?
At Life Line Screening, you're not just making calls, you're helping people take charge of their health. Every conversation has the potential to encourage life-changing preventive care. Join a supportive team where your performance is recognized, your growth is encouraged, and your work truly matters.
Life Line Screening is proud to be an Equal Opportunity Employer.
INDCC
Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.
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