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Bilingual Call Center Agent Jobs (NOW HIRING)

Robert Half

Bilingual Call Center Agent

San Diego, CA · On-site

$19 - $21/hr

We are looking for a compassionate Bilingual Call Center Agent to support community members through a mission-driven non-profit organization in San Diego, California. This contract opportunity with ...

AnswerOne

Bilingual Call Center Agent

Edinburg, TX · On-site

$16 - $18.50/hr

Immediately hiring Full Time Bilingual Call Center Agents at Map Communications! Call Center Agents at Map Communications provide friendly, professional, and comprehensive support to our clients ...

AnswerOne

Bilingual Call Center Agent

Mcallen, TX · On-site

$16 - $18.50/hr

Immediately hiring Full-Time Bilingual Call Center Agents at AnswerOne! Call Center Agents at AnswerOne provide friendly, professional, and comprehensive support to our clients' customers. Using ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete. The Customer Service ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the ... Being bilingual is advantageous. --Additional Information: This hourly position offers a starting ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the ... Being bilingual is advantageous. --Additional Information: This hourly position offers a starting ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA. Hours and Work days This position is required to work Monday ...

Western Elite

Call Center Agent

Las Vegas, NV · On-site

$17 - $19/hr

Call Center Agent Location : Nellis location Employment Type : Full-time Reports to : Call Center ... Bilingual proficiency (English/Spanish or other languages) is an asset but not required. Work ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA. Hours and Work days This position is required to work Monday ...

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Bilingual Call Center Agent information

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How much do bilingual call center agent jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for bilingual call center agent in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Bilingual Call Center Agents, and how can they be addressed?

Bilingual Call Center Agents often encounter challenges such as managing high call volumes, handling complex customer issues in multiple languages, and accurately translating technical terms. These challenges can be addressed by developing strong communication and active listening skills, staying organized with call documentation, and participating in regular training sessions to stay updated on product knowledge and language proficiency. Supportive team environments and access to language resources also help agents succeed and reduce stress.

What are the key skills and qualifications needed to thrive as a Bilingual Call Center Agent, and why are they important?

To thrive as a Bilingual Call Center Agent, you need fluency in at least two languages, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is typically required. Exceptional listening skills, patience, and problem-solving abilities help agents effectively resolve customer issues and build rapport. These skills are essential to providing efficient, high-quality service to diverse customer bases and ensuring customer satisfaction.

What is the difference between Bilingual Call Center Agent vs Customer Service Representative?

AspectBilingual Call Center AgentCustomer Service Representative
CredentialsBasic customer service skills, bilingual proficiencyBasic customer service skills, may require language skills
Work EnvironmentCall centers, customer support centersRetail, office, call centers
Industry UsageTelecommunications, tech, financeRetail, hospitality, healthcare
Search IntentJobs requiring bilingual skills in call centersCustomer service roles, often monolingual

Both roles involve assisting customers, but Bilingual Call Center Agents specifically handle calls in multiple languages within call centers, while Customer Service Representatives may work in various settings and often handle monolingual interactions. The bilingual skill requirement makes the agent role more specialized for companies serving diverse populations.

What are Bilingual Call Center Agents?

Bilingual Call Center Agents are customer service professionals who handle phone calls and other communications in two or more languages. Their primary responsibility is to assist customers, answer questions, resolve issues, and provide information, all while communicating fluently in the required languages. This role is crucial for companies serving diverse communities or international clients. Bilingual agents ensure that all customers receive support in their preferred language, improving customer satisfaction and expanding a company's reach.
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Bilingual Call Center Agent jobs near you
Infographic showing various Bilingual Call Center Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual Call Center Agent

Wolfe Eye Clinic

Marshalltown, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Wolfe Eye Clinic rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Bilingual Call Center Agent

Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.

We have an immediate opening for a full-time Bilingual Call Center Agent on-site in our Marshalltown office.

Schedule:

  • Monday – Friday
  • 8:00 am - 5:00 pm

Responsibilities include:

  • Answering telephone calls in a clear professional manner.
  • Directing telephone calls accordingly.
  • Making, canceling, and rescheduling patient appointments.
  • Gathering, verifying, and entering demographic information.
  • Making outbound calls as needed.
  • Maintaining patient records according to HIPAA guidelines.
  • Effectively interacting with co-workers, physicians, and patients.
  • Performing other duties as needed.

Qualifications include:

  • Bilingual proficiency in English and Spanish is required.
  • Ability to demonstrate strong patient service skills.
  • Ability to effectively enter information into a variety of computer programs.
  • Ability to portray a professional attitude and appearance.
  • Ability to demonstrate strong verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast pace, high-call volume environment.
  • Ability to work M-F between the hours of 8:00 AM and 5:00 PM

Previous experience in a call center or medical office required.

If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.

EOE

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