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Bilingual Call Center Agent Jobs (NOW HIRING)

Aegis Medical Group

Be Seen First

Bilingual Call Center Agent

Leesburg, FL · On-site

$15 - $17/hr

The Bilingual Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily ...

AnswerOne

Bilingual Call Center Agent

Mcallen, TX · On-site

$16 - $18.50/hr

Immediately hiring Full-Time Bilingual Call Center Agents at AnswerOne! Call Center Agents at AnswerOne provide friendly, professional, and comprehensive support to our clients' customers. Using ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete. The Customer Service ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the ... Being bilingual is advantageous. --Additional Information: This hourly position offers a starting ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the ... Being bilingual is advantageous. --Additional Information: This hourly position offers a starting ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA. The Call Center Agent (CCA) is a Non-Exempt position and reports to ...

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Bilingual Call Center Agent information

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$11

$21

$34

How much do bilingual call center agent jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for bilingual call center agent in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Bilingual Call Center Agents, and how can they be addressed?

Bilingual Call Center Agents often encounter challenges such as managing high call volumes, handling complex customer issues in multiple languages, and accurately translating technical terms. These challenges can be addressed by developing strong communication and active listening skills, staying organized with call documentation, and participating in regular training sessions to stay updated on product knowledge and language proficiency. Supportive team environments and access to language resources also help agents succeed and reduce stress.

What are the key skills and qualifications needed to thrive as a Bilingual Call Center Agent, and why are they important?

To thrive as a Bilingual Call Center Agent, you need fluency in at least two languages, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is typically required. Exceptional listening skills, patience, and problem-solving abilities help agents effectively resolve customer issues and build rapport. These skills are essential to providing efficient, high-quality service to diverse customer bases and ensuring customer satisfaction.

What is the difference between Bilingual Call Center Agent vs Customer Service Representative?

AspectBilingual Call Center AgentCustomer Service Representative
CredentialsBasic customer service skills, bilingual proficiencyBasic customer service skills, may require language skills
Work EnvironmentCall centers, customer support centersRetail, office, call centers
Industry UsageTelecommunications, tech, financeRetail, hospitality, healthcare
Search IntentJobs requiring bilingual skills in call centersCustomer service roles, often monolingual

Both roles involve assisting customers, but Bilingual Call Center Agents specifically handle calls in multiple languages within call centers, while Customer Service Representatives may work in various settings and often handle monolingual interactions. The bilingual skill requirement makes the agent role more specialized for companies serving diverse populations.

What are Bilingual Call Center Agents?

Bilingual Call Center Agents are customer service professionals who handle phone calls and other communications in two or more languages. Their primary responsibility is to assist customers, answer questions, resolve issues, and provide information, all while communicating fluently in the required languages. This role is crucial for companies serving diverse communities or international clients. Bilingual agents ensure that all customers receive support in their preferred language, improving customer satisfaction and expanding a company's reach.
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Bilingual Call Center Agent jobs near you
Infographic showing various Bilingual Call Center Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.
Bilingual Call Center Agent

Bilingual Call Center Agent

Vanderbilt Mortgage and Finance, Inc.

Maryville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we've been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people-which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Call Center Agent (Non - LO - Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Call Center
REPORTS TO: Team Lead
TRAVEL REQUIRED: As Needed
WORK SCHEDULE:
  • Hybrid - 4 days in-office, 1 day remote after training
  • Monday - Thursday 11am - 8pm, Friday 8:30 am-5:30 pm

PAY: The expected hiring range for this position is from $22.43 to $26.39 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs
JOB SUMMARY:
The Bilingual Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with customers.
JOB FUNCTIONS:
Inbound Customer Service (Daily)
  • Handles an average of 50-70 inbound phone calls daily.
  • Handles an average of 10-20 Live Chats.
  • Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.
  • Inputs research requests, completes document and email requests from customers.
  • Meets department goals for log-in time, average speed to answer, and call quality.
  • Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.
  • Assists the Collections teams by taking under 30-day delinquency payments and arrangements.

Outbound Customer Service (Daily)
  • Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.
  • Completes re-allocation of mortgage payment funds.
  • Communicates escrow payment changes after non-scheduled adjustments.
  • Follows-up with customers on incomplete paperwork, auto-draft forms, etc.
  • Communicates completion of insurance or tax changes as requested by customer.
  • If bilingual, performs Spanish call-backs as requested.

Administrative & Compliance Functions
  • Applies understanding of all local, state, and federal regulations to customer communications.
  • Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.

Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:
  • Education: High School diploma or equivalent required
  • Experience: 0 - 1 year of related experience
  • MUST be Bilingual in both Spanish and English
  • Experience in a call center environment preferred, but not required.
  • Knowledge of loan servicing within the mortgage industry preferred, but not required.
  • Some travel required to retreats or remote locations on a quarterly basis.
  • Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
  • Ability to communicate effectively and efficiently via phone, email, and person to person.
  • Must be passionate about providing a world-class customer experience.
  • Skilled at building and fostering relationships
  • Must be able to multi-task, work independently and manage time effectively
  • Must be professional, thorough, and a resourceful problem solver
  • Great attention to detail and organizational skills.
  • Must have excellent telephone, communication, follow-up, and problem-solving skills.

PHYSICAL DEMANDS:
  • Must be able to remain in a stationary position 90% of the time.
  • Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
  • Will be communicating via phone, Teams, and Zoom.
  • Must be able to exchange accurate information at all times.
  • Must be able to identify and assess account status and determine appropriate process.
  • Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:
  • Medical and Dental Plan with Prescription Coverage and Vision.
  • Competitive benefits including 401(K) includes 100% company match of the first 4%.
  • Paid time off days (PTO), maternity/paternity leave, and holidays.
  • Community involvement including Volunteer Paid Time Off (VTO).
  • Tuition Assistance for your first degree
  • Enjoy coming "home" to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
  • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
  • Collaborative and energetic work environment.
  • Professional development and promotional opportunities.
  • Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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