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Bilingual Call Center Agent Jobs (NOW HIRING)

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA. The Call Center Agent (CCA) is a Non-Exempt position and reports to ...

Petaluma Health Center

Call Center Agent

Petaluma, CA · On-site

$23.50/hr

Call Center Agent delivers exceptional patient customer service through all channels of support ... Bilingual in English and Spanish; verbal required, written preferred. Employment Type: Full-Time

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... Bilingualism is an asset Benefits: * Competitive salary * Comprehensive benefits package, including ...

Independent Living Systems LLC

Call Center Agent

Miami, FL

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Bilingual (English/Spanish) is a plus. * Technical Skills: Ability to navigate multiple computer ...

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Bilingual Call Center Agent information

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How much do bilingual call center agent jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for bilingual call center agent in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

How can I make $2000 a week working from home?

A Bilingual Call Center Agent can potentially earn $2000 a week by working full-time hours, handling high-volume or specialized customer service calls, and possibly earning performance-based bonuses. Developing strong communication skills, fluency in multiple languages, and familiarity with call center software can improve earning potential, especially in roles that pay per call or offer incentives. However, achieving this income level consistently depends on the employer, workload, and individual performance.

What is a bilingual call center representative?

A bilingual call center representative is a customer service agent who communicates with clients in two languages, often providing support, troubleshooting, and information via phone, chat, or email. Fluency in both languages and strong communication skills are essential for effectively assisting diverse customers in this role.

What jobs can I get if I'm bilingual?

Bilingual call center agents can pursue roles in customer service, technical support, sales, and administrative positions that require communication with diverse clients. These jobs often value language skills, cultural knowledge, and the ability to use communication tools like CRM software. Bilingualism can also open opportunities in translation, interpretation, and roles in international companies.

What are some common challenges faced by Bilingual Call Center Agents, and how can they be addressed?

Bilingual Call Center Agents often encounter challenges such as managing high call volumes, handling complex customer issues in multiple languages, and accurately translating technical terms. These challenges can be addressed by developing strong communication and active listening skills, staying organized with call documentation, and participating in regular training sessions to stay updated on product knowledge and language proficiency. Supportive team environments and access to language resources also help agents succeed and reduce stress.

What are the key skills and qualifications needed to thrive as a Bilingual Call Center Agent, and why are they important?

To thrive as a Bilingual Call Center Agent, you need fluency in at least two languages, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is typically required. Exceptional listening skills, patience, and problem-solving abilities help agents effectively resolve customer issues and build rapport. These skills are essential to providing efficient, high-quality service to diverse customer bases and ensuring customer satisfaction.

What jobs pay $10,000 a month without a degree?

A Bilingual Call Center Agent can potentially earn $10,000 a month through high-volume sales, performance bonuses, or management roles, especially with experience and language skills. Other high-paying jobs without a degree include sales, real estate, and certain tech roles like web development or digital marketing, which often rely on skills and certifications rather than formal education.

What is the difference between Bilingual Call Center Agent vs Customer Service Representative?

AspectBilingual Call Center AgentCustomer Service Representative
CredentialsBasic customer service skills, bilingual proficiencyBasic customer service skills, may require language skills
Work EnvironmentCall centers, customer support centersRetail, office, call centers
Industry UsageTelecommunications, tech, financeRetail, hospitality, healthcare
Search IntentJobs requiring bilingual skills in call centersCustomer service roles, often monolingual

Both roles involve assisting customers, but Bilingual Call Center Agents specifically handle calls in multiple languages within call centers, while Customer Service Representatives may work in various settings and often handle monolingual interactions. The bilingual skill requirement makes the agent role more specialized for companies serving diverse populations.

What are Bilingual Call Center Agents?

Bilingual Call Center Agents are customer service professionals who handle phone calls and other communications in two or more languages. Their primary responsibility is to assist customers, answer questions, resolve issues, and provide information, all while communicating fluently in the required languages. This role is crucial for companies serving diverse communities or international clients. Bilingual agents ensure that all customers receive support in their preferred language, improving customer satisfaction and expanding a company's reach.
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What are the most commonly searched types of Bilingual Call Center Agent jobs? The most popular types of Bilingual Call Center Agent jobs are:
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Bilingual Call Center Agent jobs near you
Infographic showing various Bilingual Call Center Agent job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.
Call Center Agent

Call Center Agent

United Health Centers

Fresno, CA • On-site

$21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Overview
We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.
The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC's scheduling guidelines and procedures.
Responsibilities
Summary of Responsibilities:
  • Providing exceptional customer service to patients
  • Answer incoming calls on a multi-line phone system
  • Schedules appointments per established guidelines and educates patients on all UHC services
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reports any potential patient concerns or complaints immediately to supervisor
  • Overall knowledge of the financial programs, registration and insurance verification
  • Registering patients for appointments; obtaining updated insurance and demographic information
  • Educate patients on everything they should bring with them to the appointment
  • Notifies the patient of any co-pays that are due at the appointment
  • Route calls to appropriate department or health center

Qualifications
QUALIFICATION REQUIREMENTS:
Education:
  • High School Graduate or equivalent. Associates Degree preferred.

License/Certification:
  • Possess a valid driver's license.

Prior Experience:
  • Minimum two (2) years of experience in customer service and/or call center
  • Knowledge in scheduling or call center environment preferred

Skills:
  • Bi-Lingual (English/Spanish) is required.
  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $21 an hour. Our salaries are dependent on knowledge, skills, and experience.
In addition, our comprehensive benefits package for regular status employees includes:
  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!

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