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How much do bilingual call center representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for bilingual call center representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a Bilingual Call Center Representative job?

A Bilingual Call Center Representative handles customer inquiries, complaints, and support requests in two or more languages. They assist customers over the phone, via email, or through chat to ensure clear communication and problem resolution. This role requires strong language skills, active listening, and the ability to navigate customer service systems efficiently. Bilingual representatives are essential for companies serving diverse customer bases, helping to bridge language barriers and improve customer satisfaction.

What does a typical day look like for a Bilingual Call Center Representative?

As a Bilingual Call Center Representative, your day usually involves handling a high volume of inbound or outbound calls, assisting customers in multiple languages, and resolving inquiries related to products or services. You’ll spend time accurately documenting conversations in the company’s database and may collaborate with team members or supervisors to address complex issues. There is often a focus on meeting performance targets, such as call resolution rates or customer satisfaction scores. The pace can be fast, but working in a supportive, team-oriented environment helps make challenges more manageable and leads to growth opportunities within the company.

What are the key skills and qualifications needed to thrive in the Bilingual Call Center Representative position, and why are they important?

A successful Bilingual Call Center Representative typically has fluency in at least two languages, excellent verbal and written communication skills, and prior customer service experience. Familiarity with call center software, CRM systems, and basic computer applications is highly beneficial, and some positions may require certification in customer support or proficiency in specific industry terms. Exceptional listening abilities, patience, and conflict resolution skills help representatives provide effective support and create positive customer experiences. These competencies ensure clear communication across language barriers, efficient problem-solving, and a high standard of service in a dynamic call center environment.

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Bilingual Call Center Representative jobs near you
Infographic showing various Bilingual Call Center Representative job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual Call Center Representative

Colorado Endodontic Group

Colorado Springs, CO • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Company
Overview
Join Our Growing Team at Peak Dental Services!
Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we're looking for an enthusiastic, Bilingual Call Center Representative to join our dynamic team full-time!
Why Peak Dental Services?
At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We're a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals.
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Compensation: $18-$19/hr depending on experience
• Benefits: We offer a robust benefits package that includes medical, dental, vision, PTO, paid holidays, 401k matching, short-term disability, long-term disability, life insurance, and EAP.
What You'll Do:
  • Answer inbound calls from new and existing patients
  • Schedule appointments and coordinate communication between offices and staff
  • Assist patients by answering questions, transferring calls, and updating account information
  • Work with multiple dental systems to efficiently manage appointment schedules
  • Maintain call quality standards and meet call center KPIs
  • Demonstrate exceptional customer service at all times, ensuring every patient feels valued

Qualifications:
  • 1+ years of recent experience as a Call Center Representative or in an administrative role
  • Bilingual in Spanish and English
  • Minimum typing speed of 40 WPM
  • Medical setting experience is a plus but not required
  • Strong written and verbal communication skills
  • A passion for customer service and helping others!

Pay Range
USD $18.00 - USD $19.00 /Hr.

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