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How much do bilingual call center representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for bilingual call center representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a Bilingual Call Center Representative job?

A Bilingual Call Center Representative handles customer inquiries, complaints, and support requests in two or more languages. They assist customers over the phone, via email, or through chat to ensure clear communication and problem resolution. This role requires strong language skills, active listening, and the ability to navigate customer service systems efficiently. Bilingual representatives are essential for companies serving diverse customer bases, helping to bridge language barriers and improve customer satisfaction.

What does a typical day look like for a Bilingual Call Center Representative?

As a Bilingual Call Center Representative, your day usually involves handling a high volume of inbound or outbound calls, assisting customers in multiple languages, and resolving inquiries related to products or services. You’ll spend time accurately documenting conversations in the company’s database and may collaborate with team members or supervisors to address complex issues. There is often a focus on meeting performance targets, such as call resolution rates or customer satisfaction scores. The pace can be fast, but working in a supportive, team-oriented environment helps make challenges more manageable and leads to growth opportunities within the company.

What are the key skills and qualifications needed to thrive in the Bilingual Call Center Representative position, and why are they important?

A successful Bilingual Call Center Representative typically has fluency in at least two languages, excellent verbal and written communication skills, and prior customer service experience. Familiarity with call center software, CRM systems, and basic computer applications is highly beneficial, and some positions may require certification in customer support or proficiency in specific industry terms. Exceptional listening abilities, patience, and conflict resolution skills help representatives provide effective support and create positive customer experiences. These competencies ensure clear communication across language barriers, efficient problem-solving, and a high standard of service in a dynamic call center environment.

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Bilingual Call Center Representative jobs near you
Infographic showing various Bilingual Call Center Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual Call Center Representative - Healthcare

Assist Point Inc

Plano, TX

Full-time

Re-posted 22 days ago

Job description

Bilingual Call Center Representative - Healthcare

Location: Plano, TX 75093

Job Summary

We are seeking a dedicated and compassionate Bilingual Call Center Representative to join our healthcare team in Plano, TX. The ideal candidate will provide exceptional customer service by assisting patients and healthcare providers over the phone, addressing inquiries, scheduling appointments, and resolving issues efficiently in both English and Spanish.

Key Responsibilities
  • Answer inbound calls and respond to patient and provider inquiries in a professional and courteous manner.
  • Provide accurate information regarding healthcare services, appointment scheduling, billing, and insurance verification.
  • Assist patients in navigating healthcare processes and resolving concerns or complaints.
  • Document all interactions and update patient records accurately in the system.
  • Collaborate with healthcare staff to ensure timely follow-up and resolution of patient issues.
  • Maintain confidentiality and comply with HIPAA regulations and company policies.
  • Demonstrate cultural sensitivity and effective communication skills in both English and Spanish.
Qualifications
  • Fluent in English and Spanish (verbal and written).
  • High school diploma or equivalent; additional education or certification in healthcare or customer service is a plus.
  • Previous experience in a call center environment, preferably in healthcare.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient with computer systems and call center software.
  • Knowledge of medical terminology and healthcare processes is preferred.
Work Environment

This position is based in our Plano, TX office. The role requires working in a team-oriented environment with a focus on delivering high-quality patient service.

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