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How much do bilingual call center representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for bilingual call center representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a bilingual call center representative?

A Bilingual Call Center Representative handles customer inquiries, complaints, and support requests in two or more languages. They assist customers over the phone, via email, or through chat to ensure clear communication and problem resolution. This role requires strong language skills, active listening, and the ability to navigate customer service systems efficiently. Bilingual representatives are essential for companies serving diverse customer bases, helping to bridge language barriers and improve customer satisfaction.

What does a bilingual call center representative do?

As a Bilingual Call Center Representative, your day usually involves handling a high volume of inbound or outbound calls, assisting customers in multiple languages, and resolving inquiries related to products or services. You’ll spend time accurately documenting conversations in the company’s database and may collaborate with team members or supervisors to address complex issues. There is often a focus on meeting performance targets, such as call resolution rates or customer satisfaction scores. The pace can be fast, but working in a supportive, team-oriented environment helps make challenges more manageable and leads to growth opportunities within the company.

What are the key skills and qualifications needed to thrive in the bilingual call center representative position, and why are they important?

A successful Bilingual Call Center Representative typically has fluency in at least two languages, excellent verbal and written communication skills, and prior customer service experience. Familiarity with call center software, CRM systems, and basic computer applications is highly beneficial, and some positions may require certification in customer support or proficiency in specific industry terms. Exceptional listening abilities, patience, and conflict resolution skills help representatives provide effective support and create positive customer experiences. These competencies ensure clear communication across language barriers, efficient problem-solving, and a high standard of service in a dynamic call center environment.

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Bilingual Call Center Representative jobs near you
Infographic showing various Bilingual Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual Call Center Representative

InfoCision - Work at Home

Atlanta, GA • Remote

$12 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people.

Qualifications

  • Fluent in both English and Spanish (spoken and written)
  • Excellent communication and problem-solving skills
  • Strong computer and multitasking abilities
  • Ability to work independently while maintaining productivity

Benefits

  • Weekly pay, with the ability to access a portion of your earned pay a few times per week
  • Paid training
  • Weekly bonus potential
  • Rewards & Recognition Programs
  • Supportive team environment
  • Opportunities for growth and advancement

Schedules

  • Day shift
  • Night shift
  • Evening shift until 2am EST

Remote Work Requirements- Candidates must provide their own:

  • Windows PC with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

Apply Today

If you are bilingual, customer-focused, and ready to work from the comfort of your home, we encourage you to apply today.

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

What InfoCision employees say

Pay

Hours and flexibility

Workplace

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