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How much do part time bilingual call center representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for part time bilingual call center representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What does a Part Time Bilingual Call Center Representative do?

A Part Time Bilingual Call Center Representative handles incoming and outgoing calls for a company, providing customer service and support in two or more languages. They assist customers with inquiries, resolve issues, and process orders or information requests. Working part-time, they typically follow a set schedule and may work evenings or weekends. Bilingual representatives are valued for their ability to communicate with a diverse range of customers, ensuring clear understanding and better service.

What are the typical challenges faced by a Part Time Bilingual Call Center Representative, and how can they be managed?

Part Time Bilingual Call Center Representatives often encounter challenges such as handling high call volumes, managing customer concerns in multiple languages, and quickly switching between language contexts. Staying organized, practicing active listening, and utilizing call center software efficiently can help manage these demands. Many teams offer ongoing training and peer support to help representatives build confidence and continuously improve their communication skills.

What are the key skills and qualifications needed to thrive as a Part Time Bilingual Call Center Representative, and why are they important?

To thrive as a Part Time Bilingual Call Center Representative, you need fluency in at least two languages, excellent verbal communication, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong interpersonal skills, patience, and problem-solving abilities help you effectively address diverse customer needs. These competencies ensure efficient service, customer satisfaction, and smooth communication across language barriers.
What cities are hiring for Part Time Bilingual Call Center Representative jobs? Cities with the most Part Time Bilingual Call Center Representative job openings:
What are the most commonly searched types of Bilingual Call Center Representative jobs? The most popular types of Bilingual Call Center Representative jobs are:
What states have the most Part Time Bilingual Call Center Representative jobs? States with the most job openings for Part Time Bilingual Call Center Representative jobs include:
Part Time Bilingual Call Center Representative jobs near you

Call Center Representative Bilingual

RTR MANAGEMENT & CONSULTING SERVICES LLC

Chicago, IL • On-site

$17.20 - $18.20/hr

Full-time, Part-time

PTO

Posted 9 days ago

Job description

Description:

Hybrid. Only 1 day a month on site after training. Office located in near Wabash and Michigan Avenue.


Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish. They must be able to read a Spanish and English script. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions.


Pay: $18.20/hour if bi-lingual in English and Spanish


Benefits:

  • Paid Leave
  • Paid Sick Leave
  • Good hours of operation – no late nights or overnight
  • Weekends and holidays off


What you will do:

  • Answer incoming calls from customers, general public, and providers
  • Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download
  • Track and document all inquiries using the applicable systems
  • Transfer/refer consumers to appropriate entities according to the established guidelines
  • Escalate calls or issues to the appropriate designated staff for resolution as needed
  • Complete associated tasks according to the established guidelines
  • Meet Quality Assurance (QA) and other key performance metrics
  • Follow all policies, procedures, and protocol when engaging with caller
  • Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.

Additional Information:

  • Equipment (computer, headset) provided by the company
  • Must have own internet access

RTR HR and Staffing Services is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 15 years, and helping our employees achieve their career objectives.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements:

What You Need:

  • Be fluent in English and Spanish
  • Can read English and Spanish
  • High School diploma or equivalent
  • 1 year of experience in call center environment or 1 year of experience in customer service
  • Highly proficient in the latest version of Microsoft Office 365
  • Ability to work with multiple screens
  • Typing requirement of a minimum of 25 wpm
  • Comfortable being on camera during work shift
  • Internet speed of at least 20MBPS for remote work
  • Must be able to commute to the South Loop of Chicago when needed
  • Excellent verbal and written communication skills
  • A genuine desire to help others