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Bilingual Call Center Manager Jobs (NOW HIRING)

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

Wolfe Eye Clinic

Bilingual Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi ...

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How much do bilingual call center manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual call center manager in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a bilingual call center manager?

Bilingual Call Center Managers are professionals who oversee the operations of a call center while being fluent in two or more languages. They are responsible for supervising staff, ensuring excellent customer service, and resolving issues efficiently, often in multiple languages. Their language skills enable them to communicate with a diverse customer base, support multicultural teams, and help the organization serve broader markets. Additionally, they handle training, scheduling, and sometimes recruitment of call center agents.

What are the key skills and qualifications needed to thrive as a bilingual call center manager, and why are they important?

To thrive as a Bilingual Call Center Manager, you need strong leadership, fluency in at least two languages, experience in customer service, and typically a bachelor's degree. Familiarity with call center management software, customer relationship management (CRM) systems, and workforce optimization tools is essential, along with certifications like CCMP or related credentials. Excellent communication, problem-solving, and cultural sensitivity are vital soft skills for fostering team cohesion and addressing diverse customer needs. These skills and qualities are crucial to ensure efficient operations, high customer satisfaction, and effective management of multilingual teams.

What are some common challenges bilingual call center managers face when leading multilingual teams, and how can they be addressed?

Bilingual Call Center Managers often encounter challenges such as language barriers, cultural misunderstandings, and ensuring consistent service quality across different languages. To address these, managers should promote open communication, provide regular training on cultural sensitivity, and implement standardized procedures that are easily understood by all team members. Utilizing translation tools and encouraging collaboration among agents can also help bridge language gaps and foster a cohesive team environment.

What is the difference between Bilingual Call Center Manager vs Customer Service Supervisor?

AspectBilingual Call Center ManagerCustomer Service Supervisor
CredentialsExperience in call center operations, bilingual proficiency, leadership skillsCustomer service experience, leadership skills, sometimes bilingual
Work EnvironmentCall centers, customer support teams, management settingCustomer service departments, support teams, supervisory roles
Employer & IndustryTelecommunications, retail, finance, healthcareRetail, hospitality, healthcare, various service industries

The Bilingual Call Center Manager oversees call center operations, manages staff, and ensures customer satisfaction, often requiring bilingual skills. Customer Service Supervisors focus on supervising customer service representatives and resolving client issues. While both roles involve leadership and customer interaction, the manager role typically involves higher-level management responsibilities and strategic planning.

What cities are hiring for Bilingual Call Center Manager jobs?

Cities with the most Bilingual Call Center Manager job openings:

What states have the most Bilingual Call Center Manager jobs?

States with the most job openings for Bilingual Call Center Manager jobs include:

What are popular job titles related to Bilingual Call Center Manager jobs?

For Bilingual Call Center Manager jobs, the most frequently searched job titles are:

Infographic showing various Bilingual Call Center Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual Call Center Manager

Bedford, TX • On-site

Addison Group
See more jobs at Addison Groupexternal

$75K - $90K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Job Title: Bilingual Call Center Manager

Industry: Professional Services

Location (City, State): Fort Worth, TX

Assignment Type: Direct Hire

Pay: $75,000–$90,000 annually + monthly performance bonus opportunity

Work Schedule: Full-time | Monday–Friday | Onsite | 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. Occasional weekend on-call support as needed.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is hiring for our client, a well-established professional services organization, seeking an experienced Call Center Manager to lead and develop a customer service team. This role is ideal for a hands-on leader who enjoys coaching employees, improving operational processes, and driving a high standard of customer care.

Job Description:

The Call Center Manager will oversee the day-to-day operations of an inbound contact center while focusing on employee development, process improvements, and service quality. This individual will be responsible for building a strong team culture, implementing effective training programs, monitoring performance metrics, and ensuring customers receive an exceptional experience from their first interaction.

Key Responsibilities:

  • Lead, coach, and develop a team of customer service representatives through ongoing training and performance management.
  • Monitor daily call center operations to ensure productivity, service levels, and quality standards are achieved.
  • Design and improve onboarding and training programs to increase employee success and consistency.
  • Review performance metrics, identify trends, and implement process improvements to enhance team effectiveness.
  • Assist with inbound and follow-up customer calls during periods of high volume or limited staffing.
  • Ensure customer inquiries are accurately evaluated and routed to the appropriate department or resource.
  • Foster a collaborative, accountable, and customer-focused team environment.
  • Utilize CRM and call center systems to manage workflows, reporting, and operational performance.
  • Partner with leadership to identify opportunities for increased efficiency and continuous improvement.

Qualifications:

  • 3–5 years of experience managing a call center or customer service team.
  • Demonstrated success coaching and developing employees while improving team performance.
  • Experience using CRM platforms and call center software.
  • Strong leadership, communication, problem-solving, and organizational skills.
  • Ability to analyze operational data and implement process improvements.
  • Bilingual (English/Spanish) is required.
  • Experience in legal services, insurance, healthcare, financial services, or another professional services environment is a plus.
  • Stable employment history with progressive leadership responsibilities.

Additional Details:

  • Fully onsite position located in Fort Worth, TX.
  • Manage a team of approximately 8–10 customer service representatives.
  • Majority of customer interactions are inbound, with outbound follow-up as needed.
  • Opportunity to lead departmental improvements and create long-term training and development initiatives.

Perks:

  • Monthly performance bonus opportunity.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with employer match.
  • Paid time off and sick leave.
  • Opportunity to make a meaningful impact by shaping team performance and operational excellence.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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