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Bilingual Call Center Supervisor Jobs (NOW HIRING)

Eagle Resource Group

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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual (English and Spanish) Call Center Supervisor will oversee a medium-sized team (6-15 members) providing exceptional customer support while ensuring high performance and quality standards.

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Bilingual Call Center Supervisor information

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How much do bilingual call center supervisor jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for bilingual call center supervisor in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

How does a Bilingual Call Center Supervisor typically support and develop their team members?

A Bilingual Call Center Supervisor plays a crucial role in supporting and developing team members by providing regular feedback, coaching sessions, and performance reviews tailored to both language groups. They foster an inclusive environment, ensuring communication is clear and culturally sensitive. Supervisors also identify training needs, facilitate skill-building workshops, and encourage professional growth by recommending team members for advanced roles or special projects. Collaboration with other supervisors and departments is common to address challenges and maintain high service standards.

What is the difference between Bilingual Call Center Supervisor vs Bilingual Customer Service Representative?

AspectBilingual Call Center SupervisorBilingual Customer Service Representative
CredentialsTypically requires leadership experience and call center knowledgeRequires language skills and customer service experience
Work EnvironmentSupervises team in call center settingHandles customer inquiries directly in call center
Employer UsageUsed by companies managing call center teamsUsed by companies providing direct customer support
Search IntentComparing supervisory roles in call centersLooking for direct customer service roles

The Bilingual Call Center Supervisor oversees team performance and ensures quality service, requiring leadership skills. The Bilingual Customer Service Representative handles customer inquiries directly, focusing on communication skills. Both roles are essential in call centers but differ mainly in responsibility level and focus.

What are the key skills and qualifications needed to thrive as a Bilingual Call Center Supervisor, and why are they important?

To thrive as a Bilingual Call Center Supervisor, you need proven leadership abilities, fluency in at least two languages, and prior experience in customer service or call center operations. Familiarity with call center software, workforce management tools, and CRM systems is typically required, along with knowledge of quality assurance processes. Exceptional communication, conflict resolution, and team motivation skills help you stand out in this role. These skills ensure efficient team management, high customer satisfaction, and seamless communication across diverse client groups.

What are Bilingual Call Center Supervisors?

Bilingual Call Center Supervisors are professionals who oversee teams of call center agents and ensure smooth operations while communicating effectively in two or more languages. Their responsibilities typically include monitoring call quality, providing coaching and feedback, managing schedules, resolving escalated customer issues, and ensuring agents meet performance targets. Being bilingual enables them to support a diverse customer base and manage multilingual teams, helping the organization serve clients from different linguistic backgrounds. These supervisors play a critical role in delivering excellent customer service, improving team performance, and maintaining high satisfaction rates among both customers and employees.
More about Bilingual Call Center Supervisor jobs
What cities are hiring for Bilingual Call Center Supervisor jobs? Cities with the most Bilingual Call Center Supervisor job openings:
What states have the most Bilingual Call Center Supervisor jobs? States with the most job openings for Bilingual Call Center Supervisor jobs include:
What job categories do people searching Bilingual Call Center Supervisor jobs look for? The top searched job categories for Bilingual Call Center Supervisor jobs are:
Bilingual Call Center Supervisor jobs near you
Infographic showing various Bilingual Call Center Supervisor job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.
Bilingual Call Center Supervisor

Bilingual Call Center Supervisor

Eagle Resource Group

Atlanta, GA • On-site

$21.60/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

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Job description

The Bilingual (English and Spanish) Call Center Supervisor will oversee a medium-sized team (6-15 members) providing exceptional customer support while ensuring high performance and quality standards. Reporting directly to the Call Center Manager, this role requires effective communication in two languages and strong leadership to maintain a productive and motivated team.

Responsibilities

  • Supervise and lead a team of call center agents.
  • Provide bilingual customer support to ensure clear communication with diverse clients.
  • Monitor team performance and implement improvements.
  • Conduct quality assurance to maintain service standards.
  • Deliver training and development programs for team members.
  • Resolve conflicts and handle escalated customer issues.
  • Create and manage work schedules.

Preferred Qualifications

  • 2+ years of experience in call center supervision.

Company Description

​​Eagle Resource Group, Inc. is a Georgia-based staffing and recruiting company. We are engaged in the business of matching our clients’ open job roles with experienced candidates. ​
With over 50 years of combined experience, knowledge and understanding of the industry, Eagle Resource Group has the advantage to address the needs of our clients and experienced candidates.