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How much do bilingual call center supervisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for bilingual call center supervisor in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What does a bilingual call center supervisor do?

A Bilingual Call Center Supervisor plays a crucial role in supporting and developing team members by providing regular feedback, coaching sessions, and performance reviews tailored to both language groups. They foster an inclusive environment, ensuring communication is clear and culturally sensitive. Supervisors also identify training needs, facilitate skill-building workshops, and encourage professional growth by recommending team members for advanced roles or special projects. Collaboration with other supervisors and departments is common to address challenges and maintain high service standards.

What is the difference between Bilingual Call Center Supervisor vs Bilingual Customer Service Representative?

AspectBilingual Call Center SupervisorBilingual Customer Service Representative
CredentialsTypically requires leadership experience and call center knowledgeRequires language skills and customer service experience
Work EnvironmentSupervises team in call center settingHandles customer inquiries directly in call center
Employer UsageUsed by companies managing call center teamsUsed by companies providing direct customer support
Search IntentComparing supervisory roles in call centersLooking for direct customer service roles

The Bilingual Call Center Supervisor oversees team performance and ensures quality service, requiring leadership skills. The Bilingual Customer Service Representative handles customer inquiries directly, focusing on communication skills. Both roles are essential in call centers but differ mainly in responsibility level and focus.

What skills and qualifications are needed to thrive as a bilingual call center supervisor?

To thrive as a Bilingual Call Center Supervisor, you need proven leadership abilities, fluency in at least two languages, and prior experience in customer service or call center operations. Familiarity with call center software, workforce management tools, and CRM systems is typically required, along with knowledge of quality assurance processes. Exceptional communication, conflict resolution, and team motivation skills help you stand out in this role. These skills ensure efficient team management, high customer satisfaction, and seamless communication across diverse client groups.

What is a bilingual call center supervisor?

Bilingual Call Center Supervisors are professionals who oversee teams of call center agents and ensure smooth operations while communicating effectively in two or more languages. Their responsibilities typically include monitoring call quality, providing coaching and feedback, managing schedules, resolving escalated customer issues, and ensuring agents meet performance targets. Being bilingual enables them to support a diverse customer base and manage multilingual teams, helping the organization serve clients from different linguistic backgrounds. These supervisors play a critical role in delivering excellent customer service, improving team performance, and maintaining high satisfaction rates among both customers and employees.
More about Bilingual Call Center Supervisor jobs
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What states have the most Bilingual Call Center Supervisor jobs? States with the most job openings for Bilingual Call Center Supervisor jobs include:
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Bilingual Call Center Supervisor jobs near you
Infographic showing various Bilingual Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual Call Center Supervisor (English & Spanish)

Family Insurance Sales, LLC

Los Angeles, CA • On-site

$19 - $30/hr

Full-time

Re-posted 23 hours ago

Job description

Lead a High Performing Team That Makes a Difference
Family Insurance Sales, LLC is one of Southern California's fastest growing independent insurance agencies, serving thousands of customers through multiple locations across Los Angeles County.
We are seeking an experienced, bilingual Call Center Supervisor to lead and develop our in-house call center team. This is an excellent opportunity for a strong sales leader who enjoys coaching people, driving performance, and creating a positive, results driven culture.

This is a hands-on leadership role where you'll work alongside your team while helping build one of the industry's top performing insurance call centers.

About the Role:
You will oversee and support three essential departments that directly impact customer retention, sales growth, and client satisfaction:
  • Retention Department – Contact existing customers with premium payment reminders and help reduce policy cancellations.
  • Sales Call Center – Speak with prospective customers, provide insurance quotes, and schedule appointments for our licensed agents.
  • Cancellation Department – Contact customers whose policies are in danger of canceling and help schedule appointments to reinstate their coverage.

Leadership Opportunity:
  • We are currently expanding our call center operations.
  • During the initial phase, this position will be highly hands on, with approximately 100 percent call production while helping recruit, train, and build the team.
  • As the department grows, the role will naturally evolve into approximately 70 percent leadership and coaching and 30 percent personal production, allowing you to focus on developing people, improving performance, and driving results across the department.


What You'll Do:
  • Lead, coach, train, and mentor call center representatives through daily coaching and performance feedback.
  • Set clear expectations while building a culture of accountability, professionalism, and continuous improvement.
  • Monitor call quality, customer experience, and compliance standards.
  • Track key performance indicators including call volume, talk time, appointments, customer retention, reinstatements, and overall productivity.
  • Conduct one on one coaching sessions and team training.
  • Help recruit, onboard, and develop new team members.
  • Work alongside your team while leading by example.

What We're Looking For:
  • Minimum of 2 years of call center experience.
  • Previous supervisory or management experience in a call center environment is strongly preferred.
  • Minimum of 1 year of sales experience.
  • Bilingual in English and Spanish is required.
  • Strong leadership, coaching, and mentoring abilities.
  • Excellent communication and interpersonal skills.
  • Positive attitude with high energy and professionalism.
  • Strong emotional intelligence and the ability to build trust with both customers and employees.
  • Excellent listening, problem solving, and conflict resolution skills.
  • Persuasive communicator with the ability to motivate others.
  • Self-motivated, organized, and results driven.


Why Join Family Insurance Sales?
  • Competitive hourly pay of $19.00 to $25.00, based on experience.
  • Performance based bonus opportunities.
  • Full training provided. Insurance experience is helpful but not required.
  • Access to FIG University, our proprietary leadership and professional development platform.
  • Opportunity to grow into higher level management positions as our company continues to expand.
  • Supportive leadership team committed to your success.


Ready to Lead?
If you're passionate about coaching people, improving performance, and building a winning team, we'd love to meet you.

Call or Text: (323) 633-0085
Or reply to this posting with your resume.

Family Insurance Sales, LLC proudly serves the greater Los Angeles area and is committed to delivering outstanding service to the communities we serve.

Equal Employment Opportunity: Family Insurance Sales, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, or any other status protected by applicable federal, state, or local law.