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Eagle Resource Group

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Bilingual Call Center Supervisor- English/Spanish

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor will oversee a medium-sized team of 6-15 agents, ensuring efficient operations and high-quality customer service in both English and Spanish. Reporting directly ...

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How much do bilingual call center supervisor jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for bilingual call center supervisor in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What does a bilingual call center supervisor do?

A Bilingual Call Center Supervisor plays a crucial role in supporting and developing team members by providing regular feedback, coaching sessions, and performance reviews tailored to both language groups. They foster an inclusive environment, ensuring communication is clear and culturally sensitive. Supervisors also identify training needs, facilitate skill-building workshops, and encourage professional growth by recommending team members for advanced roles or special projects. Collaboration with other supervisors and departments is common to address challenges and maintain high service standards.

What is the difference between Bilingual Call Center Supervisor vs Bilingual Customer Service Representative?

AspectBilingual Call Center SupervisorBilingual Customer Service Representative
CredentialsTypically requires leadership experience and call center knowledgeRequires language skills and customer service experience
Work EnvironmentSupervises team in call center settingHandles customer inquiries directly in call center
Employer UsageUsed by companies managing call center teamsUsed by companies providing direct customer support
Search IntentComparing supervisory roles in call centersLooking for direct customer service roles

The Bilingual Call Center Supervisor oversees team performance and ensures quality service, requiring leadership skills. The Bilingual Customer Service Representative handles customer inquiries directly, focusing on communication skills. Both roles are essential in call centers but differ mainly in responsibility level and focus.

What skills and qualifications are needed to thrive as a bilingual call center supervisor?

To thrive as a Bilingual Call Center Supervisor, you need proven leadership abilities, fluency in at least two languages, and prior experience in customer service or call center operations. Familiarity with call center software, workforce management tools, and CRM systems is typically required, along with knowledge of quality assurance processes. Exceptional communication, conflict resolution, and team motivation skills help you stand out in this role. These skills ensure efficient team management, high customer satisfaction, and seamless communication across diverse client groups.

What is a bilingual call center supervisor?

Bilingual Call Center Supervisors are professionals who oversee teams of call center agents and ensure smooth operations while communicating effectively in two or more languages. Their responsibilities typically include monitoring call quality, providing coaching and feedback, managing schedules, resolving escalated customer issues, and ensuring agents meet performance targets. Being bilingual enables them to support a diverse customer base and manage multilingual teams, helping the organization serve clients from different linguistic backgrounds. These supervisors play a critical role in delivering excellent customer service, improving team performance, and maintaining high satisfaction rates among both customers and employees.
More about Bilingual Call Center Supervisor jobs
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What states have the most Bilingual Call Center Supervisor jobs? States with the most job openings for Bilingual Call Center Supervisor jobs include:
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Bilingual Call Center Supervisor jobs near you
Infographic showing various Bilingual Call Center Supervisor job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual Call Center Supervisor- English/Spanish

Eagle Resource Group

Atlanta, GA • On-site

$21.60/hr

Contractor

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

The Bilingual Call Center Supervisor will oversee a medium-sized team of 6-15 agents, ensuring efficient operations and high-quality customer service in both English and Spanish. Reporting directly to the Call Center Manager, the supervisor will play a key role in team management, communication, and performance monitoring.

Responsibilities

  • Supervise and support a team of 6-15 call center agents
  • Facilitate effective bilingual communication in English and Spanish
  • Resolve conflicts and escalate issues as necessary
  • Monitor and ensure quality assurance standards are met

Preferred Qualifications

  • 2+ years of experience in call center supervision

Company Description

​​Eagle Resource Group, Inc. is a Georgia-based staffing and recruiting company. We are engaged in the business of matching our clients’ open job roles with experienced candidates. ​

With over 50 years of combined experience, knowledge and understanding of the industry, Eagle Resource Group has the advantage to address the needs of our clients and experienced candidates.