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Bilingual Call Center Supervisor Jobs (NOW HIRING)

Fortuity

Bilingual Call Center Supervisor

Phoenix, AZ

$50K - $60K/yr

Call Center Operations Supervisor Bilingual English/Spanish At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing ...

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How much do bilingual call center supervisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bilingual call center supervisor in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a bilingual call center supervisor?

Bilingual Call Center Supervisors are professionals who oversee teams of call center agents and ensure smooth operations while communicating effectively in two or more languages. Their responsibilities typically include monitoring call quality, providing coaching and feedback, managing schedules, resolving escalated customer issues, and ensuring agents meet performance targets. Being bilingual enables them to support a diverse customer base and manage multilingual teams, helping the organization serve clients from different linguistic backgrounds. These supervisors play a critical role in delivering excellent customer service, improving team performance, and maintaining high satisfaction rates among both customers and employees.

What does a bilingual call center supervisor do?

A Bilingual Call Center Supervisor plays a crucial role in supporting and developing team members by providing regular feedback, coaching sessions, and performance reviews tailored to both language groups. They foster an inclusive environment, ensuring communication is clear and culturally sensitive. Supervisors also identify training needs, facilitate skill-building workshops, and encourage professional growth by recommending team members for advanced roles or special projects. Collaboration with other supervisors and departments is common to address challenges and maintain high service standards.

What skills and qualifications are needed to thrive as a bilingual call center supervisor?

To thrive as a Bilingual Call Center Supervisor, you need proven leadership abilities, fluency in at least two languages, and prior experience in customer service or call center operations. Familiarity with call center software, workforce management tools, and CRM systems is typically required, along with knowledge of quality assurance processes. Exceptional communication, conflict resolution, and team motivation skills help you stand out in this role. These skills ensure efficient team management, high customer satisfaction, and seamless communication across diverse client groups.

What is the difference between Bilingual Call Center Supervisor vs Bilingual Customer Service Representative?

AspectBilingual Call Center SupervisorBilingual Customer Service Representative
CredentialsTypically requires leadership experience and call center knowledgeRequires language skills and customer service experience
Work EnvironmentSupervises team in call center settingHandles customer inquiries directly in call center
Employer UsageUsed by companies managing call center teamsUsed by companies providing direct customer support
Search IntentComparing supervisory roles in call centersLooking for direct customer service roles

The Bilingual Call Center Supervisor oversees team performance and ensures quality service, requiring leadership skills. The Bilingual Customer Service Representative handles customer inquiries directly, focusing on communication skills. Both roles are essential in call centers but differ mainly in responsibility level and focus.

More about Bilingual Call Center Supervisor jobs

What states have the most Bilingual Call Center Supervisor jobs?

States with the most job openings for Bilingual Call Center Supervisor jobs include:

What job categories do people searching Bilingual Call Center Supervisor jobs look for?

The top searched job categories for Bilingual Call Center Supervisor jobs are:

Bilingual Call Center Supervisor jobs near you
Infographic showing various Bilingual Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual Call Center Supervisor

Fortuity

Phoenix, AZ

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Call Center Operations Supervisor
Bilingual English/Spanish
At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced agents.
Summary:
The Call Center Operations Supervisor serves as the frontline leadership presence on the contact center floor, working closely with onsite Managers and client site leadership to maintain service levels, reinforce standards, and support employee success in a secure, regulated environment. Bilingual Supervisors have the additional responsibility of managing a workforce fluent in both English and Spanish.
Pay: $50,000-60,000 annually
Location: Columbus, OH (onsite at 775 West Broad Street) and/or Phoenix, AZ (Remote)
Assignment: Full Time, Permanent
Responsibilities:
  • Supervise and direct the day-to-day work of assigned remote and/or onsite call center agents
  • Monitor performance metrics including productivity, quality, customer satisfaction, schedule adherence and attendance.
  • Monitor call queues and real-time staffing needs in coordination with Workforce Management
  • Maintain company and client quality, performance, attendance and compliance standards identifying and addressing trends when needed
  • Prepare and deliver performance reports to leadership regularly
  • Communicate operational updates, changes, and expectations clearly to staff and leadership
  • Provide regular timely coaching and performance support to agents utilizing real-time feedback, one-on-ones, call reviews, and documented coaching sessions.
  • Collaborate with leadership and human resources to accurately and effectively document coaching, attendance concerns, corrective actions, and employee relations concerns
  • Develop and implement performance improvement plans for agents as needed
  • Review and submit agent timecards for accuracy and completion in accordance with payroll schedules
  • Participate in and support onboarding activities and client-led training and certification programs
  • Drive continuous improvement initiatives to enhance efficiency and customer experience
  • Provide operational support during periods of high call volume
  • Participate in leadership meetings and contribute to strategic planning discussions
  • Maintain compliance with applicable laws, regulations, policies, and best practices.
  • Support and participate in employee engagement, morale, and retention initiatives
  • Promote a professional, inclusive, performance-driven work environment
  • Perform other related duties as assigned
Education/Experience:
  • High School Diploma/GED equivalent required; Associate or Bachelor’s degree preferred
  • 3+ years of supervisory experience in a contact center or customer service environment required
  • Experience supporting government or government-adjacent contact center contracts preferred
Knowledge/Skills:
  • Must be bilingual with fluent proficiency in English and Spanish written and spoken communications
  • Strong understanding of contact center KPIs and performance management.
  • Familiar with workforce management, quality assurance, or timekeeping systems
  • Proven coaching and employee development skills with a remote and/or onsite workforce
  • Excellent verbal and written communication skills; ability to manage sensitive situations effectively
  • Strong organizational and documentation skills
  • Proficient in Microsoft Office Suite and collaboration tools
Additional Requirements:
  • Must be at least 18 years old
  • Must be a US citizen
  • Must successfully pass a background investigation and federal MRPT suitability screening prior to starting the position
  • Ability to sit, stand, and walk the contact center floor for extended periods
  • Flexibility to work evening and/or weekend hours, as necessary
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift 25 pounds at a time
Are you ready to join us in a welcoming team environment that values your contributions and helps you make a real difference in people’s lives? Start your career with Fortuity today!
What differentiates Fortuity and makes us an employer of choice?
Total Rewards:
  • Competitive base pay
  • Paid Time Off and 6 Paid Holidays per year
  • Company Paid Life Insurance and STD/LTD
  • Medical, Dental, Vision and 401K
  • OnDemand Pay
Additional On-Site Offerings:
  • Fresh market vending
  • On-Site fitness center
  • Clean, climate-controlled environment
…And more!
Fortuity Calling, LLC, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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