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Bilingual Call Center Supervisor Jobs (NOW HIRING)

MCI Careers

Bilingual Call Center Representative

Tampa, FL · On-site

$14 - $17.25/hr

Are you a strong communicator who thrives in a fast-paced environment and enjoys helping others? We're hiring Bilingual Call Center Representatives to support inbound customer service , help desk ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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How much do bilingual call center supervisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for bilingual call center supervisor in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a bilingual call center supervisor?

Bilingual Call Center Supervisors are professionals who oversee teams of call center agents and ensure smooth operations while communicating effectively in two or more languages. Their responsibilities typically include monitoring call quality, providing coaching and feedback, managing schedules, resolving escalated customer issues, and ensuring agents meet performance targets. Being bilingual enables them to support a diverse customer base and manage multilingual teams, helping the organization serve clients from different linguistic backgrounds. These supervisors play a critical role in delivering excellent customer service, improving team performance, and maintaining high satisfaction rates among both customers and employees.

What does a bilingual call center supervisor do?

A Bilingual Call Center Supervisor plays a crucial role in supporting and developing team members by providing regular feedback, coaching sessions, and performance reviews tailored to both language groups. They foster an inclusive environment, ensuring communication is clear and culturally sensitive. Supervisors also identify training needs, facilitate skill-building workshops, and encourage professional growth by recommending team members for advanced roles or special projects. Collaboration with other supervisors and departments is common to address challenges and maintain high service standards.

What skills and qualifications are needed to thrive as a bilingual call center supervisor?

To thrive as a Bilingual Call Center Supervisor, you need proven leadership abilities, fluency in at least two languages, and prior experience in customer service or call center operations. Familiarity with call center software, workforce management tools, and CRM systems is typically required, along with knowledge of quality assurance processes. Exceptional communication, conflict resolution, and team motivation skills help you stand out in this role. These skills ensure efficient team management, high customer satisfaction, and seamless communication across diverse client groups.

What is the difference between Bilingual Call Center Supervisor vs Bilingual Customer Service Representative?

AspectBilingual Call Center SupervisorBilingual Customer Service Representative
CredentialsTypically requires leadership experience and call center knowledgeRequires language skills and customer service experience
Work EnvironmentSupervises team in call center settingHandles customer inquiries directly in call center
Employer UsageUsed by companies managing call center teamsUsed by companies providing direct customer support
Search IntentComparing supervisory roles in call centersLooking for direct customer service roles

The Bilingual Call Center Supervisor oversees team performance and ensures quality service, requiring leadership skills. The Bilingual Customer Service Representative handles customer inquiries directly, focusing on communication skills. Both roles are essential in call centers but differ mainly in responsibility level and focus.

More about Bilingual Call Center Supervisor jobs

What states have the most Bilingual Call Center Supervisor jobs?

States with the most job openings for Bilingual Call Center Supervisor jobs include:

What job categories do people searching Bilingual Call Center Supervisor jobs look for?

The top searched job categories for Bilingual Call Center Supervisor jobs are:

Bilingual Call Center Supervisor jobs near you
Infographic showing various Bilingual Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Bilingual ONLY - TENNESSEE ONLY - Work at Home Call Center Representative

InfoCision

Jamestown, TN • Remote

$15/hr

Other

Re-posted 20 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

Bilingual Call Center Representative- Work from Home

Apply Today

If you are bilingual, customer-focused, and ready to work from the comfort of your home, we encourage you to apply today.

Remote Work Requirements- Candidates must provide their own:

  • Windows PC with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

Job Overview

We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people.

Qualifications

  • Fluent in both English and Spanish (spoken and written)
  • Excellent communication and problem-solving skills
  • Strong computer and multitasking abilities
  • Ability to work independently while maintaining productivity

Schedules

  • Day shift
  • Night shift
  • Evening shift until 2am

Pay: $15.00 per hour

Benefits

  • Weekly pay, with the ability to access a portion of your earned pay a few times per week
  • Paid training
  • Weekly bonus potential
  • Rewards & Recognition Programs
  • Supportive team environment
  • Opportunities for growth and advancement

What InfoCision employees say

Pay

Hours and flexibility

Workplace

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