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Bilingual Call Center Agent Jobs (NOW HIRING)

At Your School (AYS, Inc.)

Call Center Agent

$15.25 - $20.25/hr

Call Center Agent Location: Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... Bilingualism is an asset Benefits: * Competitive salary * Comprehensive benefits package, including ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... including evenings and weekends - Bilingualism is an asset Benefits: - Competitive salary ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA. Hours and Work days This position is required to work three ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Independent Living Systems

HRA Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking an HRA Call Center Agent to join our team at Independent Living Systems (ILS). ILS ... Bilingual in English and Spanish * Certification in medical assisting or related field ...

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Bilingual Call Center Agent information

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How much do bilingual call center agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for bilingual call center agent in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a bilingual call center agent?

Bilingual Call Center Agents are customer service professionals who handle phone calls and other communications in two or more languages. Their primary responsibility is to assist customers, answer questions, resolve issues, and provide information, all while communicating fluently in the required languages. This role is crucial for companies serving diverse communities or international clients. Bilingual agents ensure that all customers receive support in their preferred language, improving customer satisfaction and expanding a company's reach.

What are the key skills and qualifications needed to thrive as a bilingual call center agent, and why are they important?

To thrive as a Bilingual Call Center Agent, you need fluency in at least two languages, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is typically required. Exceptional listening skills, patience, and problem-solving abilities help agents effectively resolve customer issues and build rapport. These skills are essential to providing efficient, high-quality service to diverse customer bases and ensuring customer satisfaction.

What are some common challenges faced by bilingual call center agents, and how can they be addressed?

Bilingual Call Center Agents often encounter challenges such as managing high call volumes, handling complex customer issues in multiple languages, and accurately translating technical terms. These challenges can be addressed by developing strong communication and active listening skills, staying organized with call documentation, and participating in regular training sessions to stay updated on product knowledge and language proficiency. Supportive team environments and access to language resources also help agents succeed and reduce stress.

What is the difference between Bilingual Call Center Agent vs Customer Service Representative?

AspectBilingual Call Center AgentCustomer Service Representative
CredentialsBasic customer service skills, bilingual proficiencyBasic customer service skills, may require language skills
Work EnvironmentCall centers, customer support centersRetail, office, call centers
Industry UsageTelecommunications, tech, financeRetail, hospitality, healthcare
Search IntentJobs requiring bilingual skills in call centersCustomer service roles, often monolingual

Both roles involve assisting customers, but Bilingual Call Center Agents specifically handle calls in multiple languages within call centers, while Customer Service Representatives may work in various settings and often handle monolingual interactions. The bilingual skill requirement makes the agent role more specialized for companies serving diverse populations.

More about Bilingual Call Center Agent jobs

What cities are hiring for Bilingual Call Center Agent jobs?

Cities with the most Bilingual Call Center Agent job openings:

What are the most commonly searched types of Bilingual Call Center Agent jobs?

The most popular types of Bilingual Call Center Agent jobs are:

What states have the most Bilingual Call Center Agent jobs?

States with the most job openings for Bilingual Call Center Agent jobs include:

What are popular job titles related to Bilingual Call Center Agent jobs?

For Bilingual Call Center Agent jobs, the most frequently searched job titles are:

Bilingual Call Center Agent jobs near you
Infographic showing various Bilingual Call Center Agent job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Call Center Agent

Remote

At Your School (AYS, Inc.)
See more jobs at At Your School (AYS, Inc.)external

$15.25 - $20.25/hr

Other

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Job description

Call Center Agent

Atlanta, Georgia, United States

Position: Call Center Agent Location: Remote

Job Overview:

As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent service. You will be the first point of contact for our clients and will play a crucial role in maintaining our reputation for outstanding customer service. This is a full-time position with the opportunity for growth and advancement within the company.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate and complete information to customers
  • Maintain a high level of product and service knowledge to effectively handle customer inquiries
  • Follow communication procedures and policies to ensure consistent customer service
  • Utilize company software and tools to accurately document customer interactions and update customer information
  • Collaborate with team members and other departments to resolve customer issues
  • Meet and exceed performance targets set by the company
  • Maintain a positive and professional attitude towards customers at all times
  • Continuously seek opportunities to improve customer service processes and procedures

Qualifications:

  • High school diploma or equivalent
  • Previous experience in a customer service or call center role is preferred
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Proficient in using computer systems and software
  • Strong time-management and organizational skills
  • Ability to work well in a team and independently
  • Willingness to work flexible hours, including evenings and weekends
  • Bilingualism is an asset

Benefits:

  • Competitive salary
  • Comprehensive benefits package, including health, dental, and vision coverage
  • Paid vacation and sick days
  • Opportunities for growth and advancement within the company
  • Ongoing training and development programs
  • Positive and supportive work environment

AYS Inc is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a customer service-oriented individual with a passion for helping others, we would love to hear from you. Join our team at AYS Inc and be a part of our commitment to providing exceptional customer service. Apply now!

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