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Night Shift Optum Call Center Jobs (NOW HIRING)

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

AE Landscape Borders

Call Center Representative

Nashville, TN · On-site

$15.50 - $19.25/hr

Night Shift: 12 PM - 8 PM (Mon-Fri) + 1 weekend/month * When scheduled for the weekend, you will have Thursday & Friday off Position: Call Center Representative Department: Call Center Location:

Koniag

Call Center Operator (Nights)

Nashville, TN · On-site

... Call Center team supporting government clients in the Nashville, Tennessee area. The ideal ... This is a Night Shift position 9:00pm - 7:00am (4 On, 4 Off X 10 hour shifts) We offer competitive ...

New

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

... Call Center team supporting government clients in the Nashville, Tennessee area. The ideal ... This is a Night Shift position 9:00pm - 7:00am (4 On, 4 Off X 10 hour shifts) We offer competitive ...

kgs

Call Center Operator (Nights)

Nashville, TN

... Call Center team supporting government clients in the Nashville, Tennessee area. The ideal ... This is a Night Shift position 9:00pm - 7:00am (4 On, 4 Off X 10 hour shifts) We offer competitive ...

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Night Shift Optum Call Center information

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How much do night shift optum call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for night shift optum call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the main challenges of working a night shift at an Optum call center, and how can employees manage them?

Working the night shift at an Optum call center can present challenges such as adjusting to an altered sleep schedule, maintaining work-life balance, and managing fatigue. Employees often find it helpful to establish a consistent sleep routine, create a quiet, dark environment for rest during the day, and prioritize healthy habits to stay alert during their shift. Additionally, night shift teams tend to develop strong camaraderie, and support from colleagues can help ease the transition. Optum typically provides resources and guidance to help employees adapt and maintain their well-being while working overnight.

What skills and qualifications are needed to thrive as a night shift Optum call center representative?

To thrive as a Night Shift Optum Call Center Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes healthcare-specific platforms is often required. Exceptional patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial to effectively assist clients, ensure accurate information exchange, and maintain high service quality during overnight hours.

What is a night shift Optum call center representative?

Night Shift Optum Call Center jobs involve working overnight hours to provide customer service and support to Optum clients, which may include patients, providers, or insurance partners. Employees in these positions typically handle phone inquiries, resolve issues, provide information about healthcare benefits, and document interactions in company systems. The night shift ensures that clients receive assistance outside of standard business hours, making these roles essential for 24/7 healthcare support. Strong communication skills, empathy, and attention to detail are important for success in these positions.
More about Night Shift Optum Call Center jobs
What cities are hiring for Night Shift Optum Call Center jobs? Cities with the most Night Shift Optum Call Center job openings:
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Night Shift Optum Call Center jobs near you
Infographic showing various Night Shift Optum Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 5% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Supervisor

DirectedLINK LLC

Los Angeles, CA

$80K - $100K/yr

Full-time, Other

Re-posted 4 days ago

Job description

Title: Call Center Supervisor (Night Shift)

Employment Type: Full-time

Compensation Range: $80,000 - $100,000 annually

Location: Los Angeles, CA

Work Schedule: Onsite, Night Shift

Industry: Legal Services

Company Overview

This organization is a high-volume legal services provider supporting personal injury and employment-related matters through a centralized intake operation. The firm relies on structured call center processes, sales discipline, and client engagement excellence to drive case acquisition and service quality.

Position Summary

The Call Center Supervisor leads a night-shift intake team responsible for engaging potential clients and supporting case sign-ups. This role manages staffing, call quality, training, and performance while ensuring consistent client experience and operational coverage during extended hours.

Key Responsibilities

  • Lead and supervise a team of more than fifteen intake representatives
  • Create and manage work schedules to ensure adequate night and weekend coverage
  • Audit and monitor intake calls for quality, compliance, and conversion effectiveness
  • Assist intake representatives with client sign-ups as needed
  • Lead onboarding and training for new intake hires
  • Support client referral processes and intake procedures
  • Foster a positive, team-oriented onsite work environment
  • Work evenings, nights, weekends, and holidays as required

Required Qualifications

  • Ability to work evenings, nights, weekends, and holidays
  • Prior management or supervisory experience
  • Experience working in a call center environment
  • Bachelor’s degree in a relevant field
  • Experience managing or coaching entry-level workforce populations
  • Sales experience or sales-driven operational exposure
  • Strong communication and professional presence

Preferred Qualifications

  • Call center management experience
  • Experience working in a legal services environment
  • Familiarity with Salesforce or legal CRM platforms
  • Bilingual language proficiency