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Night Shift Optum Call Center Jobs (NOW HIRING)

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Call Center Supervisor (Nights)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Night Shift) to support the daily operations of our Call Center serving ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Night Shift) to support the daily operations of our Call Center serving ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a dedicated and customer-focused Call Center Operator (Night Shift) to join our team supporting government clients in the ...

kgs

Call Center Operator (Nights)

Nashville, TN

Koniag Services Inc., a Koniag Government Services company, is seeking a dedicated and customer-focused Call Center Operator (Night Shift) to join our team supporting government clients in the ...

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Night Shift Optum Call Center information

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How much do night shift optum call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for night shift optum call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a night shift Optum call center representative?

Night Shift Optum Call Center jobs involve working overnight hours to provide customer service and support to Optum clients, which may include patients, providers, or insurance partners. Employees in these positions typically handle phone inquiries, resolve issues, provide information about healthcare benefits, and document interactions in company systems. The night shift ensures that clients receive assistance outside of standard business hours, making these roles essential for 24/7 healthcare support. Strong communication skills, empathy, and attention to detail are important for success in these positions.

What skills and qualifications are needed to thrive as a night shift Optum call center representative?

To thrive as a Night Shift Optum Call Center Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes healthcare-specific platforms is often required. Exceptional patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial to effectively assist clients, ensure accurate information exchange, and maintain high service quality during overnight hours.

What are the main challenges of working a night shift at an Optum call center, and how can employees manage them?

Working the night shift at an Optum call center can present challenges such as adjusting to an altered sleep schedule, maintaining work-life balance, and managing fatigue. Employees often find it helpful to establish a consistent sleep routine, create a quiet, dark environment for rest during the day, and prioritize healthy habits to stay alert during their shift. Additionally, night shift teams tend to develop strong camaraderie, and support from colleagues can help ease the transition. Optum typically provides resources and guidance to help employees adapt and maintain their well-being while working overnight.
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Night Shift Optum Call Center jobs near you
Infographic showing various Night Shift Optum Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Operator - Night Shift

Spry Methods

Nashville, TN • On-site

$17 - $18/hr

Full-time

Posted 27 days ago

Job description

Company Overview
Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.
Who We're Looking For (Position Overview)
Spry is seeking a customer-focused, dependable, and technically savvy professional to join our team as a Call Center Operator - Night Shift. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and can effectively troubleshoot technical issues while delivering exceptional customer service. You are a strong communicator who remains calm under pressure, can manage multiple priorities, and is passionate about ensuring end users receive timely and effective support.
You should be comfortable serving as the first point of contact for IT support requests, engaging with customers through phone, email, chat, and ticketing systems. Success in this role requires strong problem-solving skills, attention to detail, the ability to follow established processes, and a commitment to delivering a positive customer experience. You work well both independently and as part of a collaborative team, take ownership of issues through resolution, and are motivated by helping users overcome technical challenges.
What Your Day-To-Day Looks Like (Position Responsibilities)
As a Night Shift Call Center Operator, you will:
  • Must be able to work rotating 4x10 Night Shift 8:30pm-7:00am
  • Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support interactions.

  • Answer incoming calls and respond to submitted tickets promptly, accurately documenting all reported issues, requests, and resolutions in the ITSM ticketing system in accordance with established procedures.

  • Perform initial triage and troubleshooting of common IT issues including but not limited to password resets, account unlocks, software installation and configuration, hardware troubleshooting, network connectivity issues, and printer support.

  • Follow established call handling scripts, knowledge base articles, and SOPs to resolve Tier 1 IT support issues at the point of contact whenever possible, minimizing the need for escalation.

  • Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the appropriate Tier 2 or Tier 3 support teams, ensuring all relevant information is captured and communicated clearly.

  • Maintain consistent adherence to SLA requirements for response times, resolution times, and ticket documentation quality throughout each shift.

  • Communicate clearly and professionally with end users throughout the support lifecycle, providing timely status updates and follow-up on open or escalated tickets as needed.

  • Participate in team huddles, training sessions, and knowledge sharing activities to stay current on supported systems, updated procedures, and emerging issues.

  • Adhere to all applicable federal regulations, agency security policies, and call center operational procedures during every end user interaction.

  • Maintain a high level of professionalism, patience, and empathy when assisting end users, including those with varying levels of technical proficiency.

  • Contribute to the maintenance and accuracy of knowledge base articles by flagging outdated information and suggesting updates based on call center experience.

  • Meet or exceed individual performance targets including call handling metrics, ticket quality scores, customer satisfaction ratings, and schedule adherence.

  • Support team leads and supervisors by communicating recurring issues, emerging trends, or systemic problems observed during call handling activities.

What You Need to Succeed (Minimum Requirements)
  • Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
  • U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
  • High school diploma or GED required.
  • Minimum of one (1) year of experience in a call center, help desk, customer service, or technical support environment.
  • Basic knowledge of IT concepts and end-user support, including account management, hardware troubleshooting, software support, and password resets.
  • Strong written and verbal communication skills with the ability to effectively support users with varying levels of technical expertise.
  • Demonstrated customer service skills and a professional, patient, and solution-oriented approach.
  • Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
  • Experience documenting incidents and service requests in an ITSM ticketing system.
  • Ability to follow established procedures, knowledge articles, and standard operating procedures (SOPs).
  • Strong attention to detail, organizational skills, and ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Microsoft Teams.
  • Ability to work independently and as part of a team in a customer-focused support environment.
  • Strong time management skills with the ability to meet schedule and attendance requirements.

Ideally, You Also Have (Preferred Qualifications)
  • Active Secret clearance or higher.
  • ITIL Foundation certification or familiarity with ITIL service management principles.
  • CompTIA A+, Network+, or other relevant entry-level IT certifications.
  • HDI Customer Service Representative (HDI-CSR) certification or equivalent customer support certification.
  • Experience supporting federal government customers or working in a regulated government environment.
  • Familiarity with remote support tools, including Remote Desktop Protocol (RDP), Microsoft SCCM, or similar platforms.
  • Experience supporting multi-factor authentication (MFA) solutions and identity/access management processes.
  • Knowledge of federal IT security policies, cybersecurity best practices, and end-user security awareness principles.
  • Bilingual communication skills.Experience providing support in a high-volume call center or enterprise service desk environment.

$17 - $18 an hour
Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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