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Night Shift Optum Call Center Jobs (NOW HIRING)

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Night Shift Optum Call Center information

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$10

$17

$25

How much do night shift optum call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for night shift optum call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the main challenges of working a night shift at an Optum call center, and how can employees manage them?

Working the night shift at an Optum call center can present challenges such as adjusting to an altered sleep schedule, maintaining work-life balance, and managing fatigue. Employees often find it helpful to establish a consistent sleep routine, create a quiet, dark environment for rest during the day, and prioritize healthy habits to stay alert during their shift. Additionally, night shift teams tend to develop strong camaraderie, and support from colleagues can help ease the transition. Optum typically provides resources and guidance to help employees adapt and maintain their well-being while working overnight.

What skills and qualifications are needed to thrive as a night shift Optum call center representative?

To thrive as a Night Shift Optum Call Center Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes healthcare-specific platforms is often required. Exceptional patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial to effectively assist clients, ensure accurate information exchange, and maintain high service quality during overnight hours.

What is a night shift Optum call center representative?

Night Shift Optum Call Center jobs involve working overnight hours to provide customer service and support to Optum clients, which may include patients, providers, or insurance partners. Employees in these positions typically handle phone inquiries, resolve issues, provide information about healthcare benefits, and document interactions in company systems. The night shift ensures that clients receive assistance outside of standard business hours, making these roles essential for 24/7 healthcare support. Strong communication skills, empathy, and attention to detail are important for success in these positions.
More about Night Shift Optum Call Center jobs
What cities are hiring for Night Shift Optum Call Center jobs? Cities with the most Night Shift Optum Call Center job openings:
What states have the most Night Shift Optum Call Center jobs? States with the most job openings for Night Shift Optum Call Center jobs include:
What job categories do people searching Night Shift Optum Call Center jobs look for? The top searched job categories for Night Shift Optum Call Center jobs are:
Night Shift Optum Call Center jobs near you
Infographic showing various Night Shift Optum Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Bilingual Call Center Representative

InfoCision - Work at Home

Atlanta, GA • Remote

$12 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people.

Qualifications

  • Fluent in both English and Spanish (spoken and written)
  • Excellent communication and problem-solving skills
  • Strong computer and multitasking abilities
  • Ability to work independently while maintaining productivity

Benefits

  • Weekly pay, with the ability to access a portion of your earned pay a few times per week
  • Paid training
  • Weekly bonus potential
  • Rewards & Recognition Programs
  • Supportive team environment
  • Opportunities for growth and advancement

Schedules

  • Day shift
  • Night shift
  • Evening shift until 2am EST

Remote Work Requirements- Candidates must provide their own:

  • Windows PC with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

Apply Today

If you are bilingual, customer-focused, and ready to work from the comfort of your home, we encourage you to apply today.

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

What InfoCision employees say

Pay

Hours and flexibility

Workplace

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