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Night Shift Optum Call Center Jobs (NOW HIRING)

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a dedicated and customer-focused Call Center Operator (Night Shift) to join our team supporting government clients in the ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a dedicated and customer-focused Call Center Operator (Night Shift) to join our team supporting government clients in the ...

Koniag

Call Center Operator (Nights)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a dedicated and customer-focused Call Center Operator (Night Shift) to join our team supporting government clients in the ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a ... Excellent verbal and written communication skills Must have weekend and night availability - shift ...

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Night Shift Optum Call Center information

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How much do night shift optum call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for night shift optum call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a night shift Optum call center representative?

Night Shift Optum Call Center jobs involve working overnight hours to provide customer service and support to Optum clients, which may include patients, providers, or insurance partners. Employees in these positions typically handle phone inquiries, resolve issues, provide information about healthcare benefits, and document interactions in company systems. The night shift ensures that clients receive assistance outside of standard business hours, making these roles essential for 24/7 healthcare support. Strong communication skills, empathy, and attention to detail are important for success in these positions.

What skills and qualifications are needed to thrive as a night shift Optum call center representative?

To thrive as a Night Shift Optum Call Center Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes healthcare-specific platforms is often required. Exceptional patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial to effectively assist clients, ensure accurate information exchange, and maintain high service quality during overnight hours.

What are the main challenges of working a night shift at an Optum call center, and how can employees manage them?

Working the night shift at an Optum call center can present challenges such as adjusting to an altered sleep schedule, maintaining work-life balance, and managing fatigue. Employees often find it helpful to establish a consistent sleep routine, create a quiet, dark environment for rest during the day, and prioritize healthy habits to stay alert during their shift. Additionally, night shift teams tend to develop strong camaraderie, and support from colleagues can help ease the transition. Optum typically provides resources and guidance to help employees adapt and maintain their well-being while working overnight.
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Night Shift Optum Call Center jobs near you
Infographic showing various Night Shift Optum Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

WEST VIRGINIA only - Work at Home Call Center Representative

InfoCision

Remote

$9/hr

Other

Posted 3 days ago

New

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

Join Our Remote Call Center Team

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.
  • Maintain confidentiality and professionalism

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a portion of your earned wages multiple times each week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $9.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

What InfoCision employees say

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