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Remote Call Listening Jobs in Delaware (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Dover, DE · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

AMBA

Inside Sales Insurance Specialist

Newark, DE · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

AMBA

Inside Sales Insurance Specialist

Dover, DE · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

AMBA

Inside Sales Insurance Specialist

Wilmington, DE · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

AMBA

Inside Sales Insurance Specialist

Newark, DE · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

AMBA

Inside Sales Insurance Specialist

Newark, DE · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

AMBA

Inside Sales Insurance Specialist

Wilmington, DE · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

AMBA

Inside Sales Insurance Specialist

Dover, DE · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

AMBA

Inside Sales Insurance Specialist

Wilmington, DE · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... high-volume call center experience preferred * Strong communication, listening, and objection ...

Acara Solutions

Operations Analyst

Wilmington, DE · On-site +1

Monday-Friday, 8AM to 5PM (4 days in office, 1 day remote) About the Opportunity: The Investor ... With a legacy of experience in various industries worldwide, we partner with clients, listen to ...

All JobsCall Listening JobsRemote Call Listening JobsRemote Call Listening Jobs in Delaware

Remote Call Listening information

What is the difference between Remote Call Listening vs Remote Customer Service Representative?

AspectRemote Call ListeningRemote Customer Service Representative
Primary RoleMonitoring and analyzing calls for quality and trainingAssisting customers with inquiries, issues, and support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service skills
Work EnvironmentCall monitoring platforms, quality assurance teamsCustomer support software, CRM systems
CertificationsNone typically required, but quality assurance or communication certifications helpCustomer service certifications (e.g., CPR, FCC certifications) beneficial

Remote Call Listening focuses on monitoring calls for quality assurance, while Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills but serve different functions within the customer support industry.

What are the most commonly searched types of Call Listening jobs in Delaware?

The most popular types of Call Listening jobs in Delaware are:

What cities in Delaware are hiring for Remote Call Listening jobs?

Cities in Delaware with the most Remote Call Listening job openings:

Remote Call Listening jobs near you

Remote Emergency Roadside Telephone Responder

AAA Club Alliance, Inc.

Wilmington, DE • On-site, Remote

$10.05 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

251st of 311 rated insurance

Job description

AAA is hiring for Full-Time Emergency Roadside Telephone Responders for our Virtual Call Center for Schedules beginning at 1pm, 2pm and 3pm EST.
**This is a work from home customer service position**
**Candidates MUST live within one of the following states to be considered**•
• Connecticut • Delaware • Indiana • Kansas • Kentucky • Maryland • New Jersey • Ohio • Oklahoma • Pennsylvania • South Dakota • Virginia • Washington, DC • West Virginia
Benefits:
  • Competitive Hourly Rate: The starting base compensation for this position is $10.05 to $19.25 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
  • Paid Three Week Virtual Training
  • All required computer equipment will be provided to you by AAA Club Alliance
  • 8% Shift Differential when working regular scheduled shift after 2:00pm EST
  • Health Insurance (Medical, Vision, Prescription Drug and Dental)
  • Flexible Spending Accounts
  • Wellness and Health Advocate Programs
  • 401(k) with Employer Match
  • Free AAA Membership and more

Requirements:
  • A quiet, private work space free from distraction or interruption
  • Previous Salesforce experience preferred but not required
  • Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
  • Successful completion of three week virtual training class
  • Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather
  • This position does not allow the flexibility to provide care to others in the household

Qualifications & Experience:
  • High School Diploma or equivalent
  • One year customer service experience, call center/inbound call taking experience preferred
  • Effective written and oral communication skills
  • Ability to multi-task, seek resolution and remain professional during times of high call volume in a fast paced work environment
  • Proficient computer use, typing skills and attention to detail
  • Familiarity with maps and map reading are preferred

Daily Responsibilities:
  • Answer high volume incoming calls (averaging 40-60 calls per day) from AAA Members in need of Roadside Assistance, providing extraordinary customer service using sound judgement, expressing empathy as needed and providing accurate responses using internal knowledgebase programs and reference materials
  • Accurately input Member location, vehicle make/model and description of the needs of the Member including any special considerations
  • Use of online mapping tools to determine Member breakdown location and establishing the tow to destination
  • Actively listen and probe for additional information in order to identify situations that may require special handling (e.g. safety concerns, extreme hardship to Member, etc.) and make sound decisions concerning prioritization of service
  • Provide clear and accurate information on pending service, potential cost of service, estimated time of arrival and provide any instructions to the Member as needed
  • Ensure awareness of any AAA programs, products or discounts that may enhance the Members experience based on the specific circumstances of the call

Paid virtual training class will begin on 10-12-2026 and will last for three weeks. You are required to be on camera for the entirety of your training, any subsequent training sessions and/or meetings throughout your employment with AAA.
Hours of training are: Monday through Friday from 9:00am to 4:30pm EST. Attendance and successful completion of training is required. Both Full Time and Part Time schedules will be offered to you for selection prior to successful completion of training and are as follows:
**All Times Are In Eastern Standard Time**
Full Time: 1:00pm to 9:00pm, 2:00pm to 10:00pm or 3:00pm to 11:00pm
Part Time: 1:00pm to 7:00pm, 2:00pm to 8:00pm or 3:00pm to 9:00pm
Full and Part Time employees are required to work one weekend day per week.
#LI-Remote
#Remote #WorkFromHome
#US #aaacluballiancejobs
#Hiring #CallCenter
Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Customer Service

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