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Call Center Agent Jobs in Delaware (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

DE

$17/hr

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

F.H. Furr

Call Center Supervisor (On-Site)

Georgetown, DE · On-site

$55K - $80K/yr

Overview Call Center Supervisor (Onsite - Georgetown, DE) Position Summary F.H. Furr is seeking an ... Assign and maintain agent skill groups and routing configurations. * Generate and analyze daily ...

VHB

Call Center Representative

Smyrna, DE · On-site

$18.50/hr

Call Center Representative Job Locations US-DE-Smyrna ID 2026-6161 Category Administrative/Clerical Type Regular Full-Time Career Stage Type Entry level # of Openings 1 Overview ABOUT THE POSITION We ...

VHB

Call Center Representative

Smyrna, DE

$18.50/hr

Overview ABOUT THE POSITION We're seeking a Call Center Representative to help keep Delaware's transportation network running smoothly. In this role, you'll provide administrative and operational ...

VHB

Call Center Representative

Smyrna, DE

$18.50/hr

Overview ABOUT THE POSITION We're seeking a Call Center Representative to help keep Delaware's transportation network running smoothly. In this role, you'll provide administrative and operational ...

VHB

Call Center Representative

Smyrna, DE · On-site

$18.50/hr

Overview ABOUT THE POSITION We're seeking a Call Center Representative to help keep Delaware's transportation network running smoothly. In this role, you'll provide administrative and operational ...

VHB

Call Center Representative

Smyrna, DE

$18.50/hr

ABOUT THE POSITION We're seeking a Call Center Representative to help keep Delaware's transportation network running smoothly. In this role, you'll provide administrative and operational support by ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Delaware

Call Center Agent information

See Delaware salary details

$10

$17

$25

How much do call center agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for call center agent in Delaware is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How do I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Employers often require basic computer proficiency and may provide training on specific tools or scripts; some positions may also require prior customer service experience. Certifications are not mandatory but can enhance your prospects.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What jobs pay 4000 a week without a degree?

A call center agent typically does not earn $4,000 a week without significant experience, specialized skills, or management responsibilities. High-paying roles in sales, real estate, or freelance consulting can reach that level, but they often require strong communication skills, a network, or self-employment. Most jobs paying this amount without a degree are rare and usually involve commission-based earnings or entrepreneurial efforts.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, team leaders, or technical support supervisors, with salaries often exceeding $60,000 annually. These positions usually require leadership skills, industry experience, and sometimes certifications in customer service or management.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

How can I make 2000 a week working from home?

A call center agent can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but achieving this income level typically requires experience and a high-volume workload.
More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Delaware? The most popular types of Call Center Agent jobs in Delaware are:
What are popular job titles related to Call Center Agent jobs in Delaware? For Call Center Agent jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Delaware look for? The top searched job categories for Call Center Agent jobs in Delaware are:
What are popular job titles related to Call Center Agent jobs in DE? For Call Center Agent jobs in DE, the most frequently searched job titles are:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Delaware as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 7% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,841 per year, or $17.2 per hour.
Representative - Call Center Agent (Part Time)

Representative - Call Center Agent (Part Time)

Bally's Corporation

Dover, DE

$16/hr

Part-time

Posted 13 days ago

Bally's rating

6.6

Company rating: 6.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Responsibilities:

  • Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile.
  • Ability to lead the call without impacting actually listening to the voice of the customer.
  • Ability to quickly and accurately input information into various systems.
  • Seeks and acts upon opportunities to up-sell accommodations.
  • Maintains guest confidentiality at all times when reviewing information.
  • Registers guests in player tracking software for select invitational events.
  • Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests.
  • Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager.
  • Must have a clear speaking voice, be comfortable with phone work and date entry.
  • Needs to be able to type information into computer while speaking to customer on the phone.
  • Promotes positive and productive motivation within the department.
  • Respond to all guest inquiries professionally, courteously and promptly.
  • Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.
  • Will handle hotel room reservations and casino offers. Handles additional offers for special events as required.
  • Handles guest room deposits via credit cards that are placed on reservations.
  • Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems.
  • Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc.
  • Assists with overflow calls from other properties as required.
  • Maintains an effective and professional manner with all customers.
  • Performs filing assignments as directed.
  • Works safely, following all established safety rules and regulations.
  • Communicates effectively with co-workers, supervisors and guests.
  • Follows all relevant policies and procedures.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma, GED or equivalent work experience required.
  • Strong computer literacy skills.
  • Must have excellent written and oral English communication skills, and telephone etiquette skills.
  • Prior call center or customer service experience preferred.
  • Must possess excellent hospitality and guest relations skills.
  • Must be able to report to work on time as scheduled.
  • Must be proactive and work well under pressure in a fast paced environment.
  • Must be able to respond calmly and make rational decisions when handling guest conflicts.
  • Must have outstanding coordination and organizational skills with the ability to multi-task.
  • Must be able to work a varied shift schedule, including weekends and holidays.
  • Must present an overall professional appearance and report to work in appropriate attire
  • Must have the ability to work well with fellow employees – must be a team player.

Work Environment:

  • Must be available to work weekends, holidays, and nights as scheduled
  • Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor.
  • Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.

Additional Benefits:

  • Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

  • $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

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