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Call Center Agent Jobs in Delaware (NOW HIRING)

Judge Group, Inc.

Software Engineer

Wilmington, DE · On-site

$73 - $78/hr

Experience supporting Contact Center, Customer Experience (CX), or Call Center technologies. * Experience working with GenAI, Vertex AI, Agent Development Kit (ADK), or other AI-powered solutions.

GEICO

Contractor - GEA

Wilmington, DE · On-site

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

GEICO

Contractor - GEA

Wilmington, DE · On-site

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

Mister Sparky of Delaware

Client Care Representative

Newark, DE · On-site

$15.75 - $21.25/hr

Reports to the Call Center Manager. JOB DUTIES Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication ...

Casella Home Office

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. * Engages with customers to assess needs and makes sales recommendations for ...

Liveops

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Mister Sparky

Client Care Representative

Newark, DE · On-site

$17 - $20/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...

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Showing results 41-60

All JobsCall Center Agent JobsCall Center Agent Jobs in Delaware

Call Center Agent information

See Delaware salary details

$10

$17

$25

How much do call center agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center agent in Delaware is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Delaware?

The most popular types of Call Center Agent jobs in Delaware are:

What are popular job titles related to Call Center Agent jobs in Delaware?

For Call Center Agent jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Delaware look for?

The top searched job categories for Call Center Agent jobs in Delaware are:

What are popular job titles related to Call Center Agent jobs in DE?

For Call Center Agent jobs in DE, the most frequently searched job titles are:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,841 per year, or $17.2 per hour.

Customer Service Representative

Advance Sourcing Concepts LLC

Wilmington, DE • On-site

$18.25/hr

Contractor

Re-posted 6 days ago

Job description

Responsibilities and Qualifications:
  • Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
  • Bilingual Spanish speaking candidates are welcome and encouraged to apply
  • This is high energy role and requires individuals who can adapt to changes quickly
  • Will work in a fastpaced environment
  • Must have empathy and the ability to control conversation/call
  • High school/GED required
  • Must have customer service experience
  • Call center experience preferred (this is a high call volume position) (Preferred Health Insurance Call Center Experience)
  • Soft skills are very important to this role and require a level of professionalism and caring.
  • Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
  • Must be able to work any shift between 8:00AM 8:00PM
  • Must be open to working the 11:30AM 8:00PM shift, which is a daily shift
  • Professional behavior, on camera training and adherence to the current Work from Home policy is required.
  • Work from home is not a substitute for childcare or elder care. You must be on camera and an active participant in the class.
  • Smoking of any type (including ecigarettes, vape, etc.) is not permitted during the class or on the phones.
  • Candidates who successfully complete the training program) will receive a bonus of $250. In order to be eligible, candidates must maintain acceptable attendance and no more than three absences or occurrences including late or early departures. They must be performing overall and meeting all job description criteria.
  • Candidates who successfully complete the first 6 months on assignment will receive a retention bonus of $500. In order to be eligible, candidates need to be performing overall and maintain acceptable attendance standards. They may not be on any type of documented coaching.
  • Candidates who successfully complete the first 6 months on assignment will be eligible to convert to fulltime Gateway employees. This will be dependent upon factors such as business needs and performance.
  • Candidates who have had 3 or more absences including calloffs, late arrivals or early departures during the 6week training period, will be subject to having their contracts ended.

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