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Call Center Agent Jobs in Delaware (NOW HIRING)

Serco

Call Center Rep - Temporary

Wilmington, DE · On-site

$15 - $19.50/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

PRICE AUTOMOTIVE GROUP

SALES BDC AGENT

Dover, DE · On-site

CUSTOMER SERVICE/BDC AGENT CALLING ALL RETAIL SALES, CUSTOMER SERVICE, AND RECENT COLLEGE GRADS ... Previous call center and/or Internet sales experience a plus * Prior sales experience but didn't ...

PRICE AUTOMOTIVE GROUP

SERVICE BDC AGENT

Dover, DE · On-site

CUSTOMER SERVICE/BDC AGENT CALLING ALL RETAIL SALES, CUSTOMER SERVICE, AND RECENT COLLEGE GRADS ... Previous call center and/or Internet sales experience a plus * Requires strong written and verbal ...

PRICE AUTOMOTIVE GROUP

SERVICE BDC AGENT

Dover, DE · On-site

CUSTOMER SERVICE/BDC AGENT CALLING ALL RETAIL SALES, CUSTOMER SERVICE, AND RECENT COLLEGE GRADS ... Previous call center and/or Internet sales experience a plus * Requires strong written and verbal ...

Liveops

Remote Customer Service Representative

Dover, DE · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Delaware

Call Center Agent information

See Delaware salary details

$10

$17

$25

How much do call center agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center agent in Delaware is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Delaware?

The most popular types of Call Center Agent jobs in Delaware are:

What are popular job titles related to Call Center Agent jobs in Delaware?

For Call Center Agent jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Delaware look for?

The top searched job categories for Call Center Agent jobs in Delaware are:

What are popular job titles related to Call Center Agent jobs in DE?

For Call Center Agent jobs in DE, the most frequently searched job titles are:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,841 per year, or $17.2 per hour.

Call Center Representative - Life Insurance & Annuities

DXC Technology

Newark, DE • On-site

$15.75 - $19.50/hr

Full-time

Posted 11 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

152nd of 224 rated it services

Job description

Job Description:

DXC Technology helps global companies and public sector organizations run and modernize their mission-critical systems and operations. Through our expertise across applications, cloud, analytics, security, business process services, and insurance, we help our customers improve performance, reduce complexity, and deliver better experiences.

DXC's Insurance Services business combines technology, industry expertise, and proven best practices to transform and automate complex insurance processes while improving customer and operational outcomes.

About the Role

We are actively hiring Call Center Representatives to join our Annuities team at DXC.

In this role, you will provide high-quality service and support to customers, agents, and broker/dealer representatives regarding annuity products and policies. You will respond to inquiries by phone and email, research and resolve complex questions, process transactions, and navigate multiple systems to provide accurate and timely solutions.

The ideal candidate is customer-focused, detail-oriented, analytical, and comfortable working in a fast-paced environment. Strong listening and communication skills, intellectual curiosity, and a genuine commitment to helping customers are essential to success in this role.

Key Responsibilities

  • Respond to inquiries from customers, agents, and broker/dealer representatives via telephone and email, providing professional and timely support.

  • Research and resolve questions related to fixed and variable annuities, including policy provisions, application and contract discrepancies, processing delays, and status inquiries.

  • Educate Financial Services Representatives on annuity products, processes, market requirements, and contract provisions.

  • Process transactions accurately and efficiently while tracking requests through completion.

  • Build strong customer relationships through effective communication, active listening, empathy, and a solutions-oriented approach.

  • Navigate multiple systems and applications to research information and provide complete, accurate responses.

  • Follow established policies, procedures, and quality standards while maintaining a high level of professionalism.

  • Identify opportunities to improve the customer experience and contribute to team and business objectives.

  • Adapt to changing priorities, processes, and business needs while maintaining service quality and productivity.

Required Qualifications

  • High school diploma or equivalent.

  • 1-2 years of customer service experience.

  • Ability to obtain a FINRA Series 6 license within 90 days of hire, based on the applicable training plan.

  • Strong customer service skills and a demonstrated commitment to delivering an exceptional customer experience.

  • Excellent verbal and written communication skills.

  • Strong listening, analytical, and problem-solving abilities.

  • Effective time management and organizational skills.

  • Ability to multitask and work effectively in a fast-paced, team-oriented environment.

  • Ability to adapt to change and adjust priorities based on business needs.

  • Strong computer and keyboarding skills.

Preferred Qualifications

  • College coursework, professional certification, or relevant technical/trade training.

  • Experience in insurance, annuities, financial services, or a related industry.

  • Previous call center or contact center experience.

  • Familiarity with insurance or financial services products and related administrative processes.

  • Ability to quickly learn and develop knowledge of products, processes, and functions across areas such as administration, claims, underwriting, and marketing.

  • Strong mathematical, analytical, and problem-solving skills.

  • Demonstrated ability to take ownership of customer inquiries and follow through to resolution.

What Success Looks Like

Successful Senior Customer Service Representatives will:

  • Deliver accurate, timely, and empathetic solutions to customer and agent inquiries.

  • Build trust through clear communication and consistent follow-through.

  • Develop strong knowledge of annuity products, policies, and processes.

  • Balance quality, productivity, and customer experience in a high-volume environment.

  • Continuously learn and adapt as products, processes, and customer needs evolve.

Work Schedule

  • Monday-Friday, during business hours between 7:30 AM and 5:30 PM.

  • Flexibility is required regarding work shifts and overtime based on business needs.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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