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Customer Care Agent Jobs (NOW HIRING)

Star Group LP

Customer Care Agent

Newtown, PA · On-site

$14.50 - $19.50/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Star Group LP

Customer Care Agent

Newtown, PA · On-site

$14.50 - $19.50/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Meenan

Customer Care Agent

Hopewell Junction, NY · On-site

$15.75 - $21/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

PetroServices

Customer Care Agent

Woodbury, NY · On-site

$17 - $22.75/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Petro Home Services

Customer Care Agent

Woodbury, NY · On-site

$16.25 - $21.75/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Meenan

Customer Care Agent

Newtown, PA · On-site

$14.50 - $19.50/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Meenan

Customer Care Agent

Hopewell, NY · On-site

$15.75 - $21/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Star Group LP

Customer Care Agent

Woodbury, NY · On-site

$16.25 - $21.75/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Meenan

Customer Care Agent

Newtown, PA · On-site

$14.50 - $19.50/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Petro

Customer Care Agent

Woodbury, NY · On-site

$16.25 - $21.75/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Star Group LP

Customer Care Agent

Hopewell Junction, NY · On-site

$18 - $20/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Peoples National Bank

Customer Care Agent

Mount Vernon, IL · On-site

$15 - $20/hr

Customer Care Agent - Call Center We are seeking a dependable, customer-focused Customer Care Agent to provide prompt, professional support to customers by phone and email. This role assists ...

Star Group LP

Customer Care Agent

Woodbury, NY · On-site

$16.25 - $21.75/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Star Group LP

Customer Care Agent

Hopewell, NY · On-site

$18 - $20/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Carroll Home Services

Customer Care Agent

Woodbury, NY · On-site

$16.25 - $21.75/hr

As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active ...

Hotelbeds

Customer care agent

Orlando, FL · On-site

$14.50 - $19.25/hr

CUSTOMER CARE AGENT- BILINGUAL SPANISH and/or PORTUGUESE Hours: This department is open 24 hours, 7 days a week. Must be able to work a flexible schedule to include weekends and holidays. SUMMARY The ...

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

Hotelbeds

Customer care agent

Orlando, FL

$14.50 - $19.25/hr

CUSTOMER CARE AGENT- BILINGUAL SPANISH and/or PORTUGUESE Hours: This department is open 24 hours, 7 days a week. Must be able to work a flexible schedule to include weekends and holidays. SUMMARY The ...

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Customer Care Agent information

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How much do customer care agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer care agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer care agent?

Customer Care Agents are professionals who assist customers by addressing their questions, resolving issues, and providing information about products or services. They typically work in call centers, help desks, or customer service departments, interacting with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction and help maintain a positive relationship between the company and its clients. Customer Care Agents often handle complaints, process orders, and provide product or service support. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer care agent?

To thrive as a Customer Care Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic office applications is typically required. Patience, active listening, and emotional intelligence help individuals excel in handling diverse customer inquiries and concerns. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer loyalty.

What are some typical challenges a customer care agent faces, and how can they be managed effectively?

Customer Care Agents often encounter high call volumes, difficult customer interactions, and the need to resolve issues efficiently while maintaining a positive attitude. Managing these challenges involves developing strong communication and problem-solving skills, as well as practicing patience and empathy. Many employers offer training and support systems, such as knowledge bases and escalation procedures, to help agents navigate complex situations and ensure customer satisfaction. Regular team meetings and feedback sessions also provide opportunities for continuous learning and improvement.

What is the difference between Customer Care Agent vs Customer Service Representative?

AspectCustomer Care AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online support
Employer & Industry UsageCustomer-focused companies across various industriesRetail, telecom, banking, and service industries
Common Search & ComparisonCustomer Care Agent vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Agents often handle more complex or specialized issues, while Customer Service Representatives typically manage general inquiries. The credentials, work environment, and industry usage are quite similar, making these roles closely related but with slight differences in scope and responsibilities.

How do I become a customer care agent?

To become a customer care agent, typically you need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like CRM software. Many employers also value problem-solving abilities and a friendly attitude; some roles may require specific certifications or training programs. Entry-level positions often provide on-the-job training to develop necessary skills.
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Who are the top companies hiring for Customer Care Agent jobs?

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What states have the most Customer Care Agent jobs?

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Customer Care Agent jobs near you
Infographic showing various Customer Care Agent job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Care Agent

Star Group LP

Newtown, PA • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Retirement

Re-posted 19 days ago

Job description

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:
As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:

  • Preparing account changes
  • Troubleshooting and resolving customer issues
  • Identifying and acting upon potential new sales opportunities
  • Assisting with customer retention
  • Working with other departments to ensure timely resolution of customer issues
  • Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements:

As a Customer Care Agent, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

  • High School Diploma or Equivalent
  • 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
  • Ability to work well in a fast paced environment
  • Excellent telephone skills
  • Strong troubleshooting abilities
  • Solid negotiating skills
  • Computer proficient
  • Must be flexible for weekday and weekend shifts

Benefits:

As a Customer Care Agent, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

  • Medical coverage (F/T staff)
  • Dental coverage (F/T staff)
  • Retirement Savings
  • Plus more!

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Apply