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Customer Care Agent Jobs (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Spanaway, WA · On-site

$17.13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Salt Lake City, UT · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Vital Records Control

Customer Care Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Customer Care Agent This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions:

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

SIGN ON BONUS TOTALING $2,500 PAID OUT IN FOLLOWING SCHEDULE: $500 immediately upon hire / $1,000 following 60 days / $1,000 following 90 days As a Customer Care Agent, you will be the first point of ...

New

MCI Careers

Customer Care Agent

Pembroke, GA

$7.25/hr

We are seeking a dedicated and customer-focused Customer Care Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

Hilton Grand Vacations

Customer Care Agent

Orlando, FL

$13.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls into booked vacations and tours. You will engage with guests and prospective owners who have ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

SIGN ON BONUS TOTALING $2,500 PAID OUT IN FOLLOWING SCHEDULE: $500 immediately upon hire / $1,000 following 60 days / $1,000 following 90 days As a Customer Care Agent, you will be the first point of ...

Moses Auto Group

Customer Care Agent

Saint Albans, WV · On-site

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

SIGN ON BONUS TOTALING $2,500 PAID OUT IN FOLLOWING SCHEDULE: $500 immediately upon hire / $1,000 following 60 days / $1,000 following 90 days As a Customer Care Agent, you will be the first point of ...

MAP Communications

Customer Care Agent

Hurst, TX · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Care Agent Not every call center job changes someone's day. This one can. We are looking for people who combine professionalism, empathy and attention to detail to support callers when they ...

Ashley Global Retail, LLC

Customer Care Agent

Arcadia, WI · On-site

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Phoenix, AZ · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Bowling Green, OH · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Bryant, AR · On-site

$13 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

MCI Careers

Customer Care Agent

Midway, GA · On-site

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dedicated and customer-focused Customer Care Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

MCI Careers

Customer Care Agent

Midway, GA · On-site

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dedicated and customer-focused Customer Care Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

Hilton Grand Vacations, Inc.

Customer Care Agent

Orlando, FL

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls into booked vacations and tours. You will engage with guests and prospective owners who have ...

Hilton Grand Vacations, Inc.

Customer Care Agent

Orlando, FL · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls into booked vacations and tours. You will engage with guests and prospective owners who have ...

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All JobsCustomer Care Agent Jobs

Customer Care Agent information

See salary details

$9

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$27

How much do customer care agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer care agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care agent?

To thrive as a Customer Care Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic office applications is typically required. Patience, active listening, and emotional intelligence help individuals excel in handling diverse customer inquiries and concerns. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer loyalty.

How do I become a customer care agent?

To become a customer care agent, you typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with customer management software, and the ability to handle inquiries professionally are also important. Some employers may require specific training or certifications related to customer service or communication.

What is a customer care agent?

Customer Care Agents are professionals who assist customers by addressing their questions, resolving issues, and providing information about products or services. They typically work in call centers, help desks, or customer service departments, interacting with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction and help maintain a positive relationship between the company and its clients. Customer Care Agents often handle complaints, process orders, and provide product or service support. Strong communication and problem-solving skills are essential for this role.

What are some typical challenges a customer care agent faces, and how can they be managed effectively?

Customer Care Agents often encounter high call volumes, difficult customer interactions, and the need to resolve issues efficiently while maintaining a positive attitude. Managing these challenges involves developing strong communication and problem-solving skills, as well as practicing patience and empathy. Many employers offer training and support systems, such as knowledge bases and escalation procedures, to help agents navigate complex situations and ensure customer satisfaction. Regular team meetings and feedback sessions also provide opportunities for continuous learning and improvement.

What is the difference between Customer Care Agent vs Customer Service Representative?

AspectCustomer Care AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online support
Employer & Industry UsageCustomer-focused companies across various industriesRetail, telecom, banking, and service industries
Common Search & ComparisonCustomer Care Agent vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Agents often handle more complex or specialized issues, while Customer Service Representatives typically manage general inquiries. The credentials, work environment, and industry usage are quite similar, making these roles closely related but with slight differences in scope and responsibilities.

More about Customer Care Agent jobs

What cities are hiring for Customer Care Agent jobs?

Cities with the most Customer Care Agent job openings:

What are the most commonly searched types of Customer Care Agent jobs?

The most popular types of Customer Care Agent jobs are:

Who are the top companies hiring for Customer Care Agent jobs?

The top employers for Customer Care Agent jobs are:

What states have the most Customer Care Agent jobs?

States with the most job openings for Customer Care Agent jobs include:

What job categories do people searching Customer Care Agent jobs look for?

The top searched job categories for Customer Care Agent jobs are:

What are popular job titles related to Customer Care Agent jobs?

For Customer Care Agent jobs, the most frequently searched job titles are:

Customer Care Agent jobs near you
Infographic showing various Customer Care Agent job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Care Agent

Ashley Global Retail, LLC

Spanaway, WA • On-site

$17.13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

38th of 51 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

  1. VIP & Escalation Support

  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

  1. Cross-Functional Operations & Multi-Channel Support

  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

  1. Store & Customer Partnership

  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.

  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US

  • At least 18 years old

  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time Off

Compensation: This position pays an hourly rate of $17.13 -$17.13
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts and 401(k) to eligible Team Members. Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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