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Customer Service Rep Insurance Jobs (NOW HIRING)

Bing Recruitment

CSR

Patchogue, NY · Hybrid

$65K - $90K/yr

Customer Service Representative (CSR) - Insurance Location: Patchogue, NY (On-site preferred; Hybrid options considered) Salary Range: $65,000 - $90,000 / year (Commensurate with experience) Job Type ...

Mullica Hill Insurance

Be Seen First

Insurance CSR

Mullica Hill, NJ · On-site

$15.23 - $17/hr

The Insurance Customer Service Representative (CSR) at our small agency provides essential back office support with a focus on quoting and managing a variety of insurance policies. This role ...

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

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Customer Service Rep Insurance information

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How much do customer service rep insurance jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service rep insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service rep in insurance do?

A Customer Service Representative (CSR) in insurance assists clients with policy inquiries, processes changes to existing policies, handles billing questions, and helps customers file and track insurance claims. They serve as the main point of contact between the insurance company and its clients, ensuring that customers receive accurate information and prompt assistance. CSRs also help explain coverage options, resolve complaints, and maintain detailed records of customer interactions. Their role is essential in providing a positive customer experience and supporting the overall operations of the insurance agency.

What are the key skills and qualifications needed to thrive as a customer service rep in insurance?

To thrive as a Customer Service Rep in Insurance, you need a solid understanding of insurance products, policy procedures, and strong problem-solving abilities, often supported by a high school diploma or relevant certifications. Familiarity with customer relationship management (CRM) software, call center systems, and insurance databases is typically required. Excellent communication, patience, and conflict resolution skills help build trust and handle challenging client interactions effectively. These skills are essential for ensuring customer satisfaction, retaining clients, and maintaining the company's reputation in a competitive industry.

How does a customer service rep in insurance typically handle challenging customer interactions, and what support is available from the team?

As a Customer Service Rep in insurance, you will occasionally encounter customers who are upset or frustrated about claims, policy changes, or coverage issues. Handling these situations often involves active listening, clear communication, and empathy to de-escalate concerns. Most insurance companies provide thorough training, access to knowledge bases, and support from supervisors or team leads to help you resolve complex issues. Additionally, reps usually collaborate closely with claims adjusters and underwriters to ensure accurate information and solutions are provided. Team meetings and ongoing coaching sessions are common to share best practices and address challenges collectively.

What is the difference between Customer Service Rep Insurance vs Claims Adjuster?

AspectCustomer Service Rep InsuranceClaims Adjuster
CredentialsHigh school diploma; some roles may require insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice settings, call centers, remote optionsFieldwork and office settings, inspecting damages
Employer & IndustryInsurance companies, customer service centersInsurance companies, claims departments
Primary FocusAssisting customers, policy inquiriesEvaluating claims, determining coverage and payouts

While both roles work within the insurance industry, Customer Service Reps focus on assisting policyholders with inquiries and account management, whereas Claims Adjusters evaluate and process insurance claims. Customer Service Reps typically handle customer interactions, while Claims Adjusters conduct investigations and determine claim validity.

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What job categories do people searching Customer Service Rep Insurance jobs look for?

The top searched job categories for Customer Service Rep Insurance jobs are:

Customer Service Rep Insurance jobs near you

Customer Service Representative Insurance

EIG Insurance Center

Scottsdale, AZ • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Insurance CSR Specialist Join Our Growing Team!

We're looking for a bilingual Customer Service Specialist to join our fast-growing Farmers Insurance office. If youre looking for a career where every day is dynamic, your work is appreciated, and your team feels like family, this is the place for you! We work hard, have fun, and celebrate success togetherall while helping clients protect what matters most. In this role, you'll handle phone inquiries, process payments, assist with claims, maintain client relationships, and support sales efforts.

Applicants must be able to take customer service calls in Spanish.


Benefits

Hourly Base Salary Based on Experience

Dental Insurance

Vision Insurance

Health Insurance

Paid Time Off (PTO)

401(k) matching

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities
  • Assist customers with policy changes, payments, and claims
  • Provide outstanding customer service and follow-ups
  • Schedule appointments and support sales efforts
  • Maintain strong client relationships and retention
  • Present insurance options based on client needs

Requirements
  • Spanish (Required)
  • Strong communication and customer service skills
  • Positive, self-motivated, and detail-oriented
  • Ability to multi-task in a fast-paced environment