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Customer Service Rep Insurance Jobs (NOW HIRING)

Farrmers Insurance

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Customer Service Representative -Insurance

San Diego, CA · On-site

$17.25 - $23.25/hr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

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CSR - Commercial Insurance

Temecula, CA

$44K - $60K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a dependable and customer-focused Customer Service Representative to join a growing independent insurance ...

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How much do customer service rep insurance jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer service rep insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Rep in Insurance, and why are they important?

To thrive as a Customer Service Rep in Insurance, you need a solid understanding of insurance products, policy procedures, and strong problem-solving abilities, often supported by a high school diploma or relevant certifications. Familiarity with customer relationship management (CRM) software, call center systems, and insurance databases is typically required. Excellent communication, patience, and conflict resolution skills help build trust and handle challenging client interactions effectively. These skills are essential for ensuring customer satisfaction, retaining clients, and maintaining the company's reputation in a competitive industry.

What is the difference between Customer Service Rep Insurance vs Claims Adjuster?

AspectCustomer Service Rep InsuranceClaims Adjuster
CredentialsHigh school diploma; some roles may require insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice settings, call centers, remote optionsFieldwork and office settings, inspecting damages
Employer & IndustryInsurance companies, customer service centersInsurance companies, claims departments
Primary FocusAssisting customers, policy inquiriesEvaluating claims, determining coverage and payouts

While both roles work within the insurance industry, Customer Service Reps focus on assisting policyholders with inquiries and account management, whereas Claims Adjusters evaluate and process insurance claims. Customer Service Reps typically handle customer interactions, while Claims Adjusters conduct investigations and determine claim validity.

How does a Customer Service Rep in insurance typically handle challenging customer interactions, and what support is available from the team?

As a Customer Service Rep in insurance, you will occasionally encounter customers who are upset or frustrated about claims, policy changes, or coverage issues. Handling these situations often involves active listening, clear communication, and empathy to de-escalate concerns. Most insurance companies provide thorough training, access to knowledge bases, and support from supervisors or team leads to help you resolve complex issues. Additionally, reps usually collaborate closely with claims adjusters and underwriters to ensure accurate information and solutions are provided. Team meetings and ongoing coaching sessions are common to share best practices and address challenges collectively.

What does a Customer Service Representative in insurance do?

A Customer Service Representative (CSR) in insurance assists clients with policy inquiries, processes changes to existing policies, handles billing questions, and helps customers file and track insurance claims. They serve as the main point of contact between the insurance company and its clients, ensuring that customers receive accurate information and prompt assistance. CSRs also help explain coverage options, resolve complaints, and maintain detailed records of customer interactions. Their role is essential in providing a positive customer experience and supporting the overall operations of the insurance agency.
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What job categories do people searching Customer Service Rep Insurance jobs look for? The top searched job categories for Customer Service Rep Insurance jobs are:
Customer Service Rep Insurance jobs near you

Customer Service Representative -Insurance

Farrmers Insurance

San Diego, CA • On-site

$17.25 - $23.25/hr

Full-time

Posted 7 days ago

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Job description

Position:
Customer Service Representative – Insurance (Licensed)

Location:
San Diego, CA (In-Office)

Pay:
Competitive Hourly + Bonus Opportunities (Based on Experience)

Overview:
We are a busy, well-established Farmers Insurance agency looking for a reliable, detail-oriented Customer Service Representative to join our team full-time!

This role is the backbone of our office. You’ll be supporting both our clients and the agent directly—handling day-to-day service needs, keeping policies accurate, and making sure everything runs smoothly behind the scenes. If you enjoy helping people, staying organized, and being part of a tight-knit team, this is a great opportunity to step into a stable and important role.

What You’ll Do:

  • Process policy changes, billing inquiries, coverage updates, and claims support
  • Assist with applications, renewals, and day-to-day servicing for both personal and commercial lines
  • Cross-sell additional coverages when appropriate to better support clients
  • Handle requests for Certificates of Insurance (COIs) accurately and efficiently
  • Maintain and update agency systems to ensure all client and policy information is current
  • Support the agent with administrative and operational tasks to keep the office running smoothly

What We’re Looking For:

  • Active Insurance License (Required)
  • Prior insurance experience strongly preferred (Farmers systems experience is a big plus)
  • Familiarity with Guidewire, billing systems, and quoting tools
  • Experience with personal and commercial lines carriers (e.g., CA Fair Plan, surplus lines, etc.)
  • Strong understanding of Acord forms, COIs, applications, and invoices
  • Comfortable using tools like Adobe, DocuSign, and standard office systems
  • Detail-oriented, dependable, and able to manage multiple tasks throughout the day
  • Strong communication skills and a customer-first mindset

We are looking forward to meeting You! 

Company Description

Established Farmers Insurance agency. Centrally located in Mission Valley.