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Customer Service Rep Insurance Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... insurance, paid vacation, paid time off (PTO), and on-the-job training . Work for a company that ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

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Customer Service Rep Insurance information

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How much do customer service rep insurance jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service rep insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service rep in insurance do?

A Customer Service Representative (CSR) in insurance assists clients with policy inquiries, processes changes to existing policies, handles billing questions, and helps customers file and track insurance claims. They serve as the main point of contact between the insurance company and its clients, ensuring that customers receive accurate information and prompt assistance. CSRs also help explain coverage options, resolve complaints, and maintain detailed records of customer interactions. Their role is essential in providing a positive customer experience and supporting the overall operations of the insurance agency.

What are the key skills and qualifications needed to thrive as a customer service rep in insurance?

To thrive as a Customer Service Rep in Insurance, you need a solid understanding of insurance products, policy procedures, and strong problem-solving abilities, often supported by a high school diploma or relevant certifications. Familiarity with customer relationship management (CRM) software, call center systems, and insurance databases is typically required. Excellent communication, patience, and conflict resolution skills help build trust and handle challenging client interactions effectively. These skills are essential for ensuring customer satisfaction, retaining clients, and maintaining the company's reputation in a competitive industry.

How does a customer service rep in insurance typically handle challenging customer interactions, and what support is available from the team?

As a Customer Service Rep in insurance, you will occasionally encounter customers who are upset or frustrated about claims, policy changes, or coverage issues. Handling these situations often involves active listening, clear communication, and empathy to de-escalate concerns. Most insurance companies provide thorough training, access to knowledge bases, and support from supervisors or team leads to help you resolve complex issues. Additionally, reps usually collaborate closely with claims adjusters and underwriters to ensure accurate information and solutions are provided. Team meetings and ongoing coaching sessions are common to share best practices and address challenges collectively.

What is the difference between Customer Service Rep Insurance vs Claims Adjuster?

AspectCustomer Service Rep InsuranceClaims Adjuster
CredentialsHigh school diploma; some roles may require insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice settings, call centers, remote optionsFieldwork and office settings, inspecting damages
Employer & IndustryInsurance companies, customer service centersInsurance companies, claims departments
Primary FocusAssisting customers, policy inquiriesEvaluating claims, determining coverage and payouts

While both roles work within the insurance industry, Customer Service Reps focus on assisting policyholders with inquiries and account management, whereas Claims Adjusters evaluate and process insurance claims. Customer Service Reps typically handle customer interactions, while Claims Adjusters conduct investigations and determine claim validity.

More about Customer Service Rep Insurance jobs

What are popular job titles related to Customer Service Rep Insurance jobs?

For Customer Service Rep Insurance jobs, the most frequently searched job titles are:

Customer Service Rep Insurance jobs near you

Licensed Insurance Customer Service Representative

Kimberly, WI • On-site

The Insurance Resource
See more jobs at The Insurance Resourceexternal

$40K - $55K/yr

Full-time

Retirement, PTO

Re-posted 3 days ago

Job description

Join The Insurance Resource as a Licensed Insurance Customer Service Representative in Kimberly, Wisconsin, where we believe in building meaningful customer relationships through exceptional service. Our team is dedicated to fostering a supportive and engaging environment that enhances both personal and professional growth. In this role, you'll have the opportunity to work directly with our clients, ensuring they receive the help and guidance they need with their insurance policies. We are searching for a communicative and customer-focused individual who can thrive in a collaborative setting. Your role will involve direct client interactions to solve inquiries, resolve issues, and provide excellent support. If you are committed to making a positive impact and enjoy helping clients, this position is perfect for you.

Responsibilities
  • Client Support: Provide exceptional customer service by addressing policyholders' queries and concerns promptly and professionally.
  • Policy Management: Assist clients in understanding policy details and make necessary changes or updates as required.
  • Claims Assistance: Guide clients through the claims process, ensuring all documentation is submitted accurately and timely.
  • Problem Resolution: Collaborate with clients to resolve any issues related to their insurance policies effectively.
  • Education: Educate clients about policy provisions, coverage options, and renewals to enable informed decision-making.
  • Feedback Collection: Gather and report on customer feedback to improve service delivery and customer satisfaction.
Requirements
  • Licensing: Possession of a valid PC insurance license is mandatory. (However, if you are the right fit, we will consider helping you get licensed.)
  • Experience: Proven experience in customer service within the insurance industry.
  • Communication Skills: Excellent verbal and written communication skills.
  • Customer Focused: A strong commitment to delivering exceptional customer service and ensuring client satisfaction.
  • Problem-solving: Demonstrated ability to address customer inquiries and resolve issues effectively.
  • Interpersonal Skills: Ability to build and maintain strong client relationships.
  • Organizational Skills: Capacity to manage multiple tasks efficiently and prioritize work.
  • Teamwork: Ability to work collaboratively with other team members in a dynamic environment.

Tech Literacy: Familiarity with basic computer applications and customer relationship management (CRM) software.

Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Retirement Plan###Evenings Off###