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Customer Service Rep Insurance Jobs (NOW HIRING)

Ascension Agent Group

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P&C Insurance Customer Service Representative (CSR)

Radnor, PA · Remote

$60K - $72K/yr

P&C Insurance Customer Service Representative (CSR) Location: Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance distribution platform. We partner with ...

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Ascension Agent Group

Be Seen First

P&C Insurance Customer Service Representative (CSR)

Radnor, PA · Remote

$60K - $72K/yr

P&C Insurance Customer Service Representative (CSR) Location: Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance distribution platform. We partner with ...

New

Ascension Agent Group

Be Seen First

P&C Insurance Customer Service Representative (CSR)

Radnor, PA · Remote

$60K - $72K/yr

P&C Insurance Customer Service Representative (CSR) Location: Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance distribution platform. We partner with ...

New

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Customer Service Rep Insurance information

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How much do customer service rep insurance jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service rep insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service rep in insurance do?

A Customer Service Representative (CSR) in insurance assists clients with policy inquiries, processes changes to existing policies, handles billing questions, and helps customers file and track insurance claims. They serve as the main point of contact between the insurance company and its clients, ensuring that customers receive accurate information and prompt assistance. CSRs also help explain coverage options, resolve complaints, and maintain detailed records of customer interactions. Their role is essential in providing a positive customer experience and supporting the overall operations of the insurance agency.

What are the key skills and qualifications needed to thrive as a customer service rep in insurance?

To thrive as a Customer Service Rep in Insurance, you need a solid understanding of insurance products, policy procedures, and strong problem-solving abilities, often supported by a high school diploma or relevant certifications. Familiarity with customer relationship management (CRM) software, call center systems, and insurance databases is typically required. Excellent communication, patience, and conflict resolution skills help build trust and handle challenging client interactions effectively. These skills are essential for ensuring customer satisfaction, retaining clients, and maintaining the company's reputation in a competitive industry.

How does a customer service rep in insurance typically handle challenging customer interactions, and what support is available from the team?

As a Customer Service Rep in insurance, you will occasionally encounter customers who are upset or frustrated about claims, policy changes, or coverage issues. Handling these situations often involves active listening, clear communication, and empathy to de-escalate concerns. Most insurance companies provide thorough training, access to knowledge bases, and support from supervisors or team leads to help you resolve complex issues. Additionally, reps usually collaborate closely with claims adjusters and underwriters to ensure accurate information and solutions are provided. Team meetings and ongoing coaching sessions are common to share best practices and address challenges collectively.

What is the difference between Customer Service Rep Insurance vs Claims Adjuster?

AspectCustomer Service Rep InsuranceClaims Adjuster
CredentialsHigh school diploma; some roles may require insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice settings, call centers, remote optionsFieldwork and office settings, inspecting damages
Employer & IndustryInsurance companies, customer service centersInsurance companies, claims departments
Primary FocusAssisting customers, policy inquiriesEvaluating claims, determining coverage and payouts

While both roles work within the insurance industry, Customer Service Reps focus on assisting policyholders with inquiries and account management, whereas Claims Adjusters evaluate and process insurance claims. Customer Service Reps typically handle customer interactions, while Claims Adjusters conduct investigations and determine claim validity.

More about Customer Service Rep Insurance jobs

What job categories do people searching Customer Service Rep Insurance jobs look for?

The top searched job categories for Customer Service Rep Insurance jobs are:

Customer Service Rep Insurance jobs near you

Insurance Customer Service Representative

The David Cochran Agency dba Mosaic Insurance

Woodstock, GA • On-site

$45K - $250K/yr

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Are you looking for a role where you can truly make a difference and be part of a supportive team? The David Cochran Agency, operating as Mosaic Insurance, is seeking a bright and welcoming Insurance Customer Service Representative to join our vibrant office in Woodstock, Georgia. We believe that exceptional service starts with genuine connection, and we're committed to creating a positive experience for everyone who walks through our doors or calls us. As a key member of our team, you'll be the friendly voice and helpful hand that our clients rely on. You'll have the chance to build relationships, solve problems, and contribute directly to the success of our agency and the peace of mind of our policyholders. If you have a knack for communication, a positive outlook, and a desire to grow with a dedicated team, we can't wait to welcome you aboard!


Benefits

Annual Base Salary + Commission

Career Growth Opportunities

Retirement Plan

Evenings Off

Mon-Fri Schedule

Work from Home

Hands on Training

Paid Time Off (PTO)


Responsibilities

Serve as the first point of contact for client inquiries, providing friendly and efficient support.

Assist clients with policy questions, changes, and general inquiries with patience and clarity.

Help manage and organize client information within our systems.

Coordinate with agents and other team members to resolve client needs effectively.

Contribute to a positive and supportive office environment.


Requirements

Previous customer service experience is a plus, but we're happy to train the right person.

Excellent communication skills, both written and verbal.

A positive attitude and a genuine desire to help others.

Comfort with learning new software and systems.

Ability to work collaboratively within a team.