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Insurance Customer Service Specialist Jobs (NOW HIRING)

Horihan Insurance

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Insurance Customer Service Representative

Winona, MN · On-site

$15 - $17/hr

Horihan Insurance is seeking an insurance CSR to assist with customer service work in our office. Insurance licensing would be preferred but not required for hiring. Once hired you would be required ...

AgWest Farm Credit

Customer Service Specialist

Salem, OR · On-site

$40K - $57K/yr

We are in search of a Customer Service Specialist I or Customer Service Specialist II to join our Oregon Lending and Insurance in Salem. This full-time position reports to the Director, Operations ...

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Insurance Customer Service Specialist information

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$24.5K

$52.5K

$96K

How much do insurance customer service specialist jobs pay per year?

As of Jun 15, 2026, the average yearly pay for insurance customer service specialist in the United States is $52,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Specialist do?

An Insurance Customer Service Specialist assists clients with their insurance policies by answering questions, processing claims, updating account information, and resolving issues. They serve as the main point of contact between the insurance company and policyholders, ensuring customer satisfaction and compliance with regulations. Their role often involves explaining policy details, helping with billing inquiries, and guiding clients through the claims process.

What is the difference between Insurance Customer Service Specialist vs Insurance Claims Processor?

AspectInsurance Customer Service SpecialistInsurance Claims Processor
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; often requires knowledge of claims processing
Work EnvironmentOffice setting, call centers, or remoteOffice or claims processing centers, often with detailed data entry
Employer & Industry UsageInsurance companies, agencies, brokersInsurance companies, third-party claims organizations
Common Search & ComparisonCustomer support, client communication, policy inquiriesClaims review, processing, and documentation

Insurance Customer Service Specialists focus on assisting clients with policy questions, billing, and general support, while Insurance Claims Processors handle the evaluation and processing of insurance claims. Both roles require strong communication skills but differ in daily tasks and focus areas.

What is the highest paid position in insurance?

In the insurance industry, executive roles such as Chief Executive Officer (CEO), Chief Underwriting Officer, and Chief Risk Officer tend to be the highest paid positions, often earning six-figure salaries plus bonuses. These roles require extensive experience, leadership skills, and industry knowledge, and they oversee company strategy, underwriting, and risk management functions.

What is the highest paid customer service job?

The highest paid customer service roles are often in specialized fields such as technical support for IT or software companies, or in executive customer service positions like Customer Service Directors or Vice Presidents. These roles typically require extensive experience, leadership skills, and sometimes advanced certifications, with salaries reaching six figures in some industries.

Is insurance customer service a good job?

Insurance customer service specialists handle client inquiries, policy explanations, and claims processing, often working in office or call center environments. The role requires strong communication skills, knowledge of insurance policies, and sometimes certifications like a license, with typical schedules including standard business hours. It can offer stable employment and opportunities for advancement in the insurance industry.

What are some common challenges faced by Insurance Customer Service Specialists, and how can they be managed?

Insurance Customer Service Specialists often encounter challenges such as handling complex policy inquiries, managing high call volumes, and dealing with upset or distressed clients. Successfully managing these situations involves strong communication skills, patience, and a thorough understanding of insurance products and procedures. Many employers provide regular training and access to up-to-date resources to help specialists stay informed and confident in assisting customers. Building rapport and remaining calm under pressure are key to providing excellent service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Specialist, and why are they important?

To excel as an Insurance Customer Service Specialist, you need a solid understanding of insurance products, policy processing, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with customer relationship management (CRM) software, policy administration systems, and common office applications is typically required. Outstanding communication, problem-solving, and patience help you address client inquiries and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences, ensuring policy accuracy, and fostering client retention in a competitive industry.

How much does a 215 license make?

An Insurance Customer Service Specialist with a 215 license can expect to earn an average salary ranging from $35,000 to $50,000 annually, depending on experience, location, and employer. Licensing allows for handling specific insurance policies and may lead to higher earning potential with additional certifications or seniority.
More about Insurance Customer Service Specialist jobs
What cities are hiring for Insurance Customer Service Specialist jobs? Cities with the most Insurance Customer Service Specialist job openings:
Who are the top companies hiring for Insurance Customer Service Specialist jobs? The top employers for Insurance Customer Service Specialist jobs are:
What job categories do people searching Insurance Customer Service Specialist jobs look for? The top searched job categories for Insurance Customer Service Specialist jobs are:
Insurance Customer Service Specialist jobs near you
Infographic showing various Insurance Customer Service Specialist job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $52,544 per year, or $25.3 per hour.

Insurance Customer Service Specialist

State Farm Insurance Sandra Serna A

El Paso, TX

$18 - $21/hr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development
  • Wellness resources

Benefits/Perks:
  • Competitive Pay
  • Professional Development
  • 401k Retirement
  • Health Program
  • Career Advancement

Job Description
The Personal Lines Customer Service Specialist at Sandra Serna State Farm Insurance is responsible for maintaining and maximizing relationships with personal lines clients and for servicing the book of business. Build and develop customer relationships within our customer base and provide above and beyond customer service for our State Farm clients including auto, home and life insurance.
Responsibilities:
  • Service new and existing clients in person, online, by phone, and through written communication.
  • Foster and maintain excellent relationships with clients through regular follow-up, accurate and timely service requests, and general account support. Anticipate, respond to, and follow up on all existing client needs.
  • Provide best coverage recommendations for the insured, process policy changes, and billing functions; follow up as necessary with customers and other documentation. Explain policies to insured and educate them on coverages and rates.
  • Foster and maintain excellent relationships with customers through regular follow-up, timely quotations, and general account support.
  • Support and prepare clients for renewal and retention, and maintain strong client relationships.
  • Anticipate, respond to, and follow up on all existing client needs.
  • Monitor, review, and report on key metrics to ensure customer service targets are achieved and execute service activity documentation in a timely, accurate, and professional manner.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
  • Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.

Qualifications:
  • Strong Bilingual Skills- English/Spanish
  • Active Property and Casualty General Lines License (required)
  • Possess a valid drivers license and a source of reliable transportation.
  • Demonstrate strong knowledge of insurance products with atleast 1 year of strong and fast paced customer service in the insurance industry for personal lines, rating procedures, underwriting procedures, coverages, and industry operations to effectively retain and maintain the existing client base.
  • Have a proven track record of business-to-business insurance customer service success. Possess strong presentation, persuasion, and customer service skills with the ability to quickly and efficiently assist customers.
  • Be people-oriented, customer-focused, and professionally assertive in maintaining relationships and servicing existing clients.
  • Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
  • Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems.