ZipRecruiter

Log In

1

Insurance Customer Service Specialist Jobs (NOW HIRING)

AgWest

Customer Service Specialist

Moses Lake, WA · On-site

$40K - $57K/yr

We are in search of a Customer Service Specialist I or Customer Service Specialist II to join our Washington Lending and Insurance department in Moses Lake. This full-time position reports to the ...

AdaptHealth LLC

Customer Service Specialist

$15 - $16/hr

Customer Service Specialist Customer Service Specialists are responsible for learning and ... Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and ...

StaffMyAgency LLC

Insurance Customer Service

Dallas, TX · On-site

$45K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Salary Potential: $45,000 - $75,000 ...

ALLSTATE Insurance Agency

Be Seen First

Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr (+ commission)

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

Randy Carruthers

Insurance Customer Service

Sterling, CO · On-site

$50K - $65K/yr

Insurance Customer Service Location: STERLING, CO, 80751 Salary: $50000.0 - $65000.0/year Experience: 0 Year(s) Position Overview Successful State Farm Agent is seeking a qualified professional to ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

next page

Showing results 1-20

All JobsFinance And Insurance JobsInsurance JobsInsurance Customer Service Specialist Jobs

Insurance Customer Service Specialist information

See salary details

$24.5K

$52.5K

$96K

How much do insurance customer service specialist jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance customer service specialist in the United States is $52,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service specialist do?

An Insurance Customer Service Specialist assists clients with their insurance policies by answering questions, processing claims, updating account information, and resolving issues. They serve as the main point of contact between the insurance company and policyholders, ensuring customer satisfaction and compliance with regulations. Their role often involves explaining policy details, helping with billing inquiries, and guiding clients through the claims process.

What are the key skills and qualifications needed to thrive as an insurance customer service specialist?

To excel as an Insurance Customer Service Specialist, you need a solid understanding of insurance products, policy processing, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with customer relationship management (CRM) software, policy administration systems, and common office applications is typically required. Outstanding communication, problem-solving, and patience help you address client inquiries and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences, ensuring policy accuracy, and fostering client retention in a competitive industry.

What are some common challenges faced by insurance customer service specialists, and how can they be managed?

Insurance Customer Service Specialists often encounter challenges such as handling complex policy inquiries, managing high call volumes, and dealing with upset or distressed clients. Successfully managing these situations involves strong communication skills, patience, and a thorough understanding of insurance products and procedures. Many employers provide regular training and access to up-to-date resources to help specialists stay informed and confident in assisting customers. Building rapport and remaining calm under pressure are key to providing excellent service and ensuring customer satisfaction.

What is the difference between Insurance Customer Service Specialist vs Insurance Claims Processor?

AspectInsurance Customer Service SpecialistInsurance Claims Processor
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; often requires knowledge of claims processing
Work EnvironmentOffice setting, call centers, or remoteOffice or claims processing centers, often with detailed data entry
Employer & Industry UsageInsurance companies, agencies, brokersInsurance companies, third-party claims organizations
Common Search & ComparisonCustomer support, client communication, policy inquiriesClaims review, processing, and documentation

Insurance Customer Service Specialists focus on assisting clients with policy questions, billing, and general support, while Insurance Claims Processors handle the evaluation and processing of insurance claims. Both roles require strong communication skills but differ in daily tasks and focus areas.

Is insurance customer service a good job?

Insurance customer service specialists handle client inquiries, policy explanations, and claims processing, often working in office or call center environments. The role requires strong communication skills, attention to detail, and familiarity with insurance policies and software. It can offer stable employment with opportunities for advancement and certifications in insurance or customer service.
More about Insurance Customer Service Specialist jobs

What cities are hiring for Insurance Customer Service Specialist jobs?

Cities with the most Insurance Customer Service Specialist job openings:

Who are the top companies hiring for Insurance Customer Service Specialist jobs?

The top employers for Insurance Customer Service Specialist jobs are:

What are popular job titles related to Insurance Customer Service Specialist jobs?

For Insurance Customer Service Specialist jobs, the most frequently searched job titles are:

Insurance Customer Service Specialist jobs near you
Infographic showing various Insurance Customer Service Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,544 per year, or $25.3 per hour.

Insurance Customer Service Specialist

Oroville, CA • On-site

Bruce Karolyi State Farm Agency
See more jobs at Bruce Karolyi State Farm Agencyexternal

$52K - $74K/yr

Full-time

Life, Retirement, PTO

Re-posted 14 days ago

Job description

Join Bruce Karolyi State Farm Agency, a reputable insurance agency located in Oroville, CA. As a Customer Service Specialist - Insurance, you will play a vital role in ensuring our clients receive exceptional service and support. We believe in building meaningful relationships with our customers and providing them with the peace of mind that comes from being insured by State Farm.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing guidance on insurance policies. You will have the opportunity to showcase your exceptional communication skills and customer-oriented approach to assist clients in finding the best insurance solutions to meet their needs.

We value teamwork and collaboration, and our team is dedicated to creating a positive and inviting work environment. If you are a motivated and customer-focused individual who thrives in a fast-paced setting, we invite you to join our team at Bruce Karolyi State Farm Agency. Apply now to be a part of our growing family!

Responsibilities

Responsibilities:

  • Provide exceptional customer service to clients, addressing their inquiries and concerns regarding insurance policies and claims.
  • Assist clients in selecting the right insurance coverage based on their needs and provide guidance throughout the application process.
  • Process policy changes, endorsements, and cancellations accurately and efficiently.
  • Collaborate with the agency team to provide comprehensive insurance solutions to clients.
  • Maintain accurate client records and follow up on outstanding tasks or documentation.
  • Stay up-to-date with industry regulations and product knowledge to provide accurate and relevant information to clients.
Requirements
  • Previous experience in customer service, preferably within the insurance industry
  • Excellent communication skills, both verbal and written
  • Strong attention to detail and problem-solving abilities
  • Ability to work in a fast-paced environment and adapt to changes
  • Customer-centric mindset and passion for helping others
  • Familiarity with CRM software is a plus
  • Must have Property Casualty / or Life license

For more information go to: www.Teamkarolyi.com

Benefits
Paid Time Off (PTO)###Life Insurance###Mon-Fri Schedule###Retirement Plan###Professional Work Environment###Hands on Training###Career Growth Opportunities###Flexible Schedule###Family Flex Time###401(k) / Profit Sharing###