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Insurance Customer Service Specialist Jobs (NOW HIRING)

Crouch Staffing Solutions, Inc.

Insurance CSR

Killeen, TX · On-site

$15 - $20/hr

Insurance Customer Service Representative Location: Killeen, TX Area Schedule: Monday-Friday, 8:00 AM - 5:00 PM Pay: $15.00-$20.00/hour (DOE) Position Overview Crouch Staffing is seeking a detail ...

Barbee Insurance

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Insurance Customer Service Representative

Locust, NC · On-site

$16 - $21/hr

Job Overview We are seeking a motivated Insurance Customer Service Representative to join our team. In this role, you will be responsible for assisting clients with policy inquiries, processing ...

Runnels Insurance

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Insurance Customer Service Representative

Brandon, FL · On-site

$40K - $60K/yr

We are seeking a dynamic and customer-focused Insurance Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ...

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Insurance Customer Service Specialist information

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$24.5K

$52.5K

$96K

How much do insurance customer service specialist jobs pay per year?

As of Jun 14, 2026, the average yearly pay for insurance customer service specialist in the United States is $52,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Specialist do?

An Insurance Customer Service Specialist assists clients with their insurance policies by answering questions, processing claims, updating account information, and resolving issues. They serve as the main point of contact between the insurance company and policyholders, ensuring customer satisfaction and compliance with regulations. Their role often involves explaining policy details, helping with billing inquiries, and guiding clients through the claims process.

What is the difference between Insurance Customer Service Specialist vs Insurance Claims Processor?

AspectInsurance Customer Service SpecialistInsurance Claims Processor
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; often requires knowledge of claims processing
Work EnvironmentOffice setting, call centers, or remoteOffice or claims processing centers, often with detailed data entry
Employer & Industry UsageInsurance companies, agencies, brokersInsurance companies, third-party claims organizations
Common Search & ComparisonCustomer support, client communication, policy inquiriesClaims review, processing, and documentation

Insurance Customer Service Specialists focus on assisting clients with policy questions, billing, and general support, while Insurance Claims Processors handle the evaluation and processing of insurance claims. Both roles require strong communication skills but differ in daily tasks and focus areas.

What is the highest paid position in insurance?

In the insurance industry, executive roles such as Chief Executive Officer (CEO), Chief Underwriting Officer, and Chief Risk Officer tend to be the highest paid positions, often earning six-figure salaries plus bonuses. These roles require extensive experience, leadership skills, and industry knowledge, and they oversee company strategy, underwriting, and risk management functions.

What is the highest paid customer service job?

The highest paid customer service roles are often in specialized fields such as technical support for IT or software companies, or in executive customer service positions like Customer Service Directors or Vice Presidents. These roles typically require extensive experience, leadership skills, and sometimes advanced certifications, with salaries reaching six figures in some industries.

Is insurance customer service a good job?

Insurance customer service specialists handle client inquiries, policy explanations, and claims processing, often working in office or call center environments. The role requires strong communication skills, knowledge of insurance policies, and sometimes certifications like a license, with typical schedules including standard business hours. It can offer stable employment and opportunities for advancement in the insurance industry.

What are some common challenges faced by Insurance Customer Service Specialists, and how can they be managed?

Insurance Customer Service Specialists often encounter challenges such as handling complex policy inquiries, managing high call volumes, and dealing with upset or distressed clients. Successfully managing these situations involves strong communication skills, patience, and a thorough understanding of insurance products and procedures. Many employers provide regular training and access to up-to-date resources to help specialists stay informed and confident in assisting customers. Building rapport and remaining calm under pressure are key to providing excellent service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Specialist, and why are they important?

To excel as an Insurance Customer Service Specialist, you need a solid understanding of insurance products, policy processing, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with customer relationship management (CRM) software, policy administration systems, and common office applications is typically required. Outstanding communication, problem-solving, and patience help you address client inquiries and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences, ensuring policy accuracy, and fostering client retention in a competitive industry.

How much does a 215 license make?

An Insurance Customer Service Specialist with a 215 license can expect to earn an average salary ranging from $35,000 to $50,000 annually, depending on experience, location, and employer. Licensing allows for handling specific insurance policies and may lead to higher earning potential with additional certifications or seniority.
More about Insurance Customer Service Specialist jobs
What cities are hiring for Insurance Customer Service Specialist jobs? Cities with the most Insurance Customer Service Specialist job openings:
Who are the top companies hiring for Insurance Customer Service Specialist jobs? The top employers for Insurance Customer Service Specialist jobs are:
What job categories do people searching Insurance Customer Service Specialist jobs look for? The top searched job categories for Insurance Customer Service Specialist jobs are:
Insurance Customer Service Specialist jobs near you
Infographic showing various Insurance Customer Service Specialist job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $52,544 per year, or $25.3 per hour.

Insurance Customer Service Specialist

Haven Insurance Group

Atlanta, GA • On-site

$36K - $50K/yr

Full-time

Retirement, PTO

Posted 21 days ago

Job description

Customer Service Representative (Personal Lines) – Haven Insurance Group

About Us
We are a growing independent insurance agency dedicated to providing exceptional service to our clients. With a strong focus on personal lines insurance, we pride ourselves on building lasting relationships and delivering tailored solutions. We are looking for a motivated and detail-oriented Customer Service Representative (CSR) who can also assist with some light office management responsibilities.

Position Overview
The CSR will play a vital role in supporting our personal lines department by servicing existing clients, assisting producers, and ensuring smooth day-to-day office operations. This role is ideal for someone who enjoys helping people, has strong organizational skills, and can wear multiple hats in a fast-paced environment.

Key Responsibilities

Customer Service – Personal Lines

  • Respond to client inquiries by phone and email in a timely and professional manner
  • Process policy changes, endorsements, renewals, and certificates of insurance
  • Assist clients with billing questions, ID card requests, and claims reporting
  • Provide proactive client follow-up to ensure satisfaction and retention
  • Support producers and agents with account management

Office Management Tasks

  • Receive, sort, and distribute incoming mail
  • Prepare outgoing correspondence and packages
  • Make bank deposits and maintain accurate records
  • Manage office supplies and ensure common areas remain organized
  • Assist with scheduling and other administrative tasks as needed

Qualifications

  • Prior experience in personal lines insurance (agency or carrier) strongly preferred
  • Active Property & Casualty license a plus (or willingness to obtain within the first year)
  • Strong customer service and communication skills
  • Detail-oriented with excellent organizational and multitasking abilities
  • Proficient with Microsoft Office Suite and agency management systems (experience with Applied Epic, AMS360, or similar a plus)

What We Offer

  • Competitive salary commensurate with experience
  • 401k
  • Opportunities for professional development and licensing support
  • Collaborative, team-oriented work environment
  • The chance to grow with a locally owned, independent agency that values its employees and clients

Company Description

Since 2012, Haven Insurance Group continues to be one of the fastest growing privately held insurance brokerage firms in Atlanta. From our office in Atlanta, we can place business in Georgia and a dozen other states. We have separate departments for Personal Lines; to include auto, home, liability, life, and disability, as well as Commercial Lines
In addition to our experience as an agency we also have 28 years of claims experience. This allows us to not only help get the most competitive policy for a client’s situation, but also be able to help if a claim occurs.