ZipRecruiter

Log In

1

Insurance Customer Service Specialist Jobs (NOW HIRING)

New Pig

Customer Service Specialist

Duncansville, PA · On-site

$14.25 - $19/hr

Customer Service Specialist Position at New Pig Corporation New Pig Corporation - Customer Service ... Low cost BCBS insurance. Paid time off - vacation, sick, personal. Eligible 1st day of month ...

Central Insurance

Customer Service Specialist

Van Wert, OH · On-site

$15.50 - $20.50/hr

Customer Service Specialist Location: Van Wert, OH Work Model: Hybrid Position type: Full time - ... Be the Voice Behind Exceptional Customer Experiences At Central Insurance, our customers count on ...

previous pagenext page

Showing results 21-40

All JobsFinance And Insurance JobsInsurance JobsInsurance Customer Service Specialist Jobs

Insurance Customer Service Specialist information

See salary details

$24.5K

$52.5K

$96K

How much do insurance customer service specialist jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance customer service specialist in the United States is $52,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service specialist do?

An Insurance Customer Service Specialist assists clients with their insurance policies by answering questions, processing claims, updating account information, and resolving issues. They serve as the main point of contact between the insurance company and policyholders, ensuring customer satisfaction and compliance with regulations. Their role often involves explaining policy details, helping with billing inquiries, and guiding clients through the claims process.

What are the key skills and qualifications needed to thrive as an insurance customer service specialist?

To excel as an Insurance Customer Service Specialist, you need a solid understanding of insurance products, policy processing, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with customer relationship management (CRM) software, policy administration systems, and common office applications is typically required. Outstanding communication, problem-solving, and patience help you address client inquiries and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences, ensuring policy accuracy, and fostering client retention in a competitive industry.

What are some common challenges faced by insurance customer service specialists, and how can they be managed?

Insurance Customer Service Specialists often encounter challenges such as handling complex policy inquiries, managing high call volumes, and dealing with upset or distressed clients. Successfully managing these situations involves strong communication skills, patience, and a thorough understanding of insurance products and procedures. Many employers provide regular training and access to up-to-date resources to help specialists stay informed and confident in assisting customers. Building rapport and remaining calm under pressure are key to providing excellent service and ensuring customer satisfaction.

What is the difference between Insurance Customer Service Specialist vs Insurance Claims Processor?

AspectInsurance Customer Service SpecialistInsurance Claims Processor
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; often requires knowledge of claims processing
Work EnvironmentOffice setting, call centers, or remoteOffice or claims processing centers, often with detailed data entry
Employer & Industry UsageInsurance companies, agencies, brokersInsurance companies, third-party claims organizations
Common Search & ComparisonCustomer support, client communication, policy inquiriesClaims review, processing, and documentation

Insurance Customer Service Specialists focus on assisting clients with policy questions, billing, and general support, while Insurance Claims Processors handle the evaluation and processing of insurance claims. Both roles require strong communication skills but differ in daily tasks and focus areas.

Is insurance customer service a good job?

Insurance customer service specialists handle client inquiries, policy explanations, and claims processing, often working in office or call center environments. The role requires strong communication skills, attention to detail, and familiarity with insurance policies and software. It can offer stable employment with opportunities for advancement and certifications in insurance or customer service.
More about Insurance Customer Service Specialist jobs

What cities are hiring for Insurance Customer Service Specialist jobs?

Cities with the most Insurance Customer Service Specialist job openings:

Who are the top companies hiring for Insurance Customer Service Specialist jobs?

The top employers for Insurance Customer Service Specialist jobs are:

What are popular job titles related to Insurance Customer Service Specialist jobs?

For Insurance Customer Service Specialist jobs, the most frequently searched job titles are:

Insurance Customer Service Specialist jobs near you
Infographic showing various Insurance Customer Service Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,544 per year, or $25.3 per hour.

Insurance Customer Service Representative

Chula Vista, CA • On-site

Hovland Insurance & Financial
See more jobs at Hovland Insurance & Financialexternal

$50K - $75K/yr

Full-time

Medical, Life, PTO

Re-posted 6 days ago

Job description

Welcome to Hovland Insurance Financial, where we believe in building lasting relationships by providing exceptional support to our community here in Chula Vista, California. We're not just an insurance agency; we're a team dedicated to helping people protect what matters most to them. If you're someone who genuinely enjoys connecting with others, solving problems, and making a positive impact, you might be exactly who we're looking for to join us as an Insurance Customer Service Representative. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs and ensuring they feel valued and understood. We foster a supportive work environment where your contributions are recognized and appreciated. Come be a part of a team that's committed to service excellence and making a real difference in people's lives.

Responsibilities

Respond to customer inquiries via phone, email, and in-person with a friendly and professional demeanor.

Assist clients with policy changes, billing questions, and general information about their insurance coverage.

Process policy endorsements, cancellations, and new business applications accurately.

Gather and document customer feedback to identify areas for service improvement.

Collaborate with agents and other team members to ensure a seamless customer experience.

Maintain up-to-date customer records in the agency's CRM system.

Requirements

High school diploma or equivalent required.

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Proficiency in customer relationship management (CRM) software.

Ability to multitask and manage time effectively in a busy office setting.

A positive attitude and genuine desire to help others.

Previous experience in customer service or insurance is a plus.

Benefits
Paid Time Off (PTO)###Health Insurance###Life Insurance###Hands on Training###Mon-Fri Schedule###Birthday Off With Pay###Family Time Prioritized###