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Insurance Customer Service Specialist Jobs (NOW HIRING)

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

King Of Prussia, PA · On-site

$20 - $23/hr

This position is located in West Chester, PA US We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance ...

Hoya Insurance Agency Inc

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Insurance Customer Service Representative

San Gabriel, CA · On-site

$15.50 - $25/hr

We are seeking an Insurance Customer Service Representative to become a part of our organization! The Customer Service Representative is the first point of contact for customers and responsible for ...

Pediatric Home Service

Customer Service Specialist

Columbus, OH · On-site

$16.50 - $21.75/hr

Customer Service Specialist * Location: Columbus, Ohio * Hours: Monday-Friday, 8a-5p We are looking ... Obtains insurance authorization information as required for products and services provided by PHS.

Farrmers Insurance

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Insurance Customer Service Representative

Coronado, CA · On-site

$42K - $58K/yr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

Clyburn Insurance

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Insurance Customer Service Representative

Virginia Beach, VA · On-site

$40K - $50K/yr

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions. Some of the job ...

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All JobsInsurance Customer Service Specialist Jobs

Insurance Customer Service Specialist information

See salary details

$24.5K

$52.5K

$96K

How much do insurance customer service specialist jobs pay per year?

As of Jun 15, 2026, the average yearly pay for insurance customer service specialist in the United States is $52,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Specialist do?

An Insurance Customer Service Specialist assists clients with their insurance policies by answering questions, processing claims, updating account information, and resolving issues. They serve as the main point of contact between the insurance company and policyholders, ensuring customer satisfaction and compliance with regulations. Their role often involves explaining policy details, helping with billing inquiries, and guiding clients through the claims process.

What is the difference between Insurance Customer Service Specialist vs Insurance Claims Processor?

AspectInsurance Customer Service SpecialistInsurance Claims Processor
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; often requires knowledge of claims processing
Work EnvironmentOffice setting, call centers, or remoteOffice or claims processing centers, often with detailed data entry
Employer & Industry UsageInsurance companies, agencies, brokersInsurance companies, third-party claims organizations
Common Search & ComparisonCustomer support, client communication, policy inquiriesClaims review, processing, and documentation

Insurance Customer Service Specialists focus on assisting clients with policy questions, billing, and general support, while Insurance Claims Processors handle the evaluation and processing of insurance claims. Both roles require strong communication skills but differ in daily tasks and focus areas.

What is the highest paid position in insurance?

In the insurance industry, executive roles such as Chief Executive Officer (CEO), Chief Underwriting Officer, and Chief Risk Officer tend to be the highest paid positions, often earning six-figure salaries plus bonuses. These roles require extensive experience, leadership skills, and industry knowledge, and they oversee company strategy, underwriting, and risk management functions.

What is the highest paid customer service job?

The highest paid customer service roles are often in specialized fields such as technical support for IT or software companies, or in executive customer service positions like Customer Service Directors or Vice Presidents. These roles typically require extensive experience, leadership skills, and sometimes advanced certifications, with salaries reaching six figures in some industries.

Is insurance customer service a good job?

Insurance customer service specialists handle client inquiries, policy explanations, and claims processing, often working in office or call center environments. The role requires strong communication skills, knowledge of insurance policies, and sometimes certifications like a license, with typical schedules including standard business hours. It can offer stable employment and opportunities for advancement in the insurance industry.

What are some common challenges faced by Insurance Customer Service Specialists, and how can they be managed?

Insurance Customer Service Specialists often encounter challenges such as handling complex policy inquiries, managing high call volumes, and dealing with upset or distressed clients. Successfully managing these situations involves strong communication skills, patience, and a thorough understanding of insurance products and procedures. Many employers provide regular training and access to up-to-date resources to help specialists stay informed and confident in assisting customers. Building rapport and remaining calm under pressure are key to providing excellent service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Specialist, and why are they important?

To excel as an Insurance Customer Service Specialist, you need a solid understanding of insurance products, policy processing, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with customer relationship management (CRM) software, policy administration systems, and common office applications is typically required. Outstanding communication, problem-solving, and patience help you address client inquiries and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences, ensuring policy accuracy, and fostering client retention in a competitive industry.

How much does a 215 license make?

An Insurance Customer Service Specialist with a 215 license can expect to earn an average salary ranging from $35,000 to $50,000 annually, depending on experience, location, and employer. Licensing allows for handling specific insurance policies and may lead to higher earning potential with additional certifications or seniority.
More about Insurance Customer Service Specialist jobs
What cities are hiring for Insurance Customer Service Specialist jobs? Cities with the most Insurance Customer Service Specialist job openings:
Who are the top companies hiring for Insurance Customer Service Specialist jobs? The top employers for Insurance Customer Service Specialist jobs are:
What job categories do people searching Insurance Customer Service Specialist jobs look for? The top searched job categories for Insurance Customer Service Specialist jobs are:
Insurance Customer Service Specialist jobs near you
Infographic showing various Insurance Customer Service Specialist job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $52,544 per year, or $25.3 per hour.

Insurance Customer Service Representative

ANGELA ROUDEZ INSURANCE AGENCY INC

Chicago, IL

$41K - $56K/yr

Other

Medical, Life, Retirement

Posted 25 days ago

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

We are seeking an Insurance Sales Agent to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients.

Responsibilities:

Present and sell insurance policies to new and existing clients

Develop and calculate suitable plans based on clients' needs

Resolve client inquiries and complaints

Expand business reach through networking techniques

Comply with insurance standards and regulations

Track and identify areas of improvement

Qualifications:

Previous experience in insurance, customer service, or other related fields

Ability to build rapport with clients

Property & Casualty and/or Life and Health license required to start.

Strong negotiation skills

Excellent written and verbal communication skills

Ability to prioritize and multitask

Bilingual Spanish

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