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Licensed Insurance Customer Service information

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$26K

$48.4K

$73K

How much do licensed insurance customer service jobs pay per year?

As of Jul 6, 2026, the average yearly pay for licensed insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries while holding the necessary state licenses to sell or service insurance products. They often use customer management tools and must pass licensing exams to ensure compliance with industry regulations.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

What is the highest paid customer service job?

In customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries. These roles often require extensive experience, leadership skills, and sometimes industry-specific certifications, with salaries varying by industry and location.

What are some common challenges faced by Licensed Insurance Customer Service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

Is insurance customer service a good job?

Insurance customer service is a stable job that involves assisting clients with policy questions, claims, and coverage options. It often requires strong communication skills, patience, and familiarity with insurance software, and can offer opportunities for advancement and certification. Job satisfaction depends on individual preferences for helping customers and working in a client-focused environment.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents, agency owners, or those working in high-net-worth client segments, often earning six-figure incomes through commissions and bonuses. Advanced certifications, extensive experience, and strong sales skills can significantly increase earning potential in this field.

What are the key skills and qualifications needed to thrive as a Licensed Insurance Customer Service Representative, and why are they important?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.
More about Licensed Insurance Customer Service jobs
What states have the most Licensed Insurance Customer Service jobs? States with the most job openings for Licensed Insurance Customer Service jobs include:
What job categories do people searching Licensed Insurance Customer Service jobs look for? The top searched job categories for Licensed Insurance Customer Service jobs are:
Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 41% Full Time, 31% Part Time, and 25% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service

Johnny Chin - State Farm Agency

Cincinnati, OH • Hybrid

$38K - $52K/yr

Full-time

PTO

Posted 25 days ago

Job description

Licensed Insurance Customer Service / Sales – P&C Required

Already licensed? Join a successful State Farm Agent office. Salary + bonus/commission, PTO, growth opportunity. In-office role West Chester, OH.