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Licensed Insurance Customer Service information

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$26K

$48.4K

$73K

How much do licensed insurance customer service jobs pay per year?

As of Aug 16, 2026, the average yearly pay for licensed insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a licensed insurance customer service representative?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.

What are some common challenges faced by licensed insurance customer service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

Is a licensed insurance customer service a good job?

A licensed insurance customer service role can be a stable and rewarding career, offering opportunities to develop communication and problem-solving skills. It often requires licensing, knowledge of insurance policies, and customer interaction, with typical schedules during business hours. Job satisfaction depends on individual preferences for client interaction and industry stability.

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries, often requiring state licensing to sell or advise on insurance products. They typically use customer service skills and insurance knowledge to support policyholders and ensure compliance with industry regulations.
More about Licensed Insurance Customer Service jobs

What states have the most Licensed Insurance Customer Service jobs?

States with the most job openings for Licensed Insurance Customer Service jobs include:

What job categories do people searching Licensed Insurance Customer Service jobs look for?

The top searched job categories for Licensed Insurance Customer Service jobs are:

Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service

Keith Hargrove - State Farm Agency

Lakeland, FL • On-site

$35K - $48K/yr

Other

Medical, Life, Retirement, PTO

Re-posted 3 hours ago

Job description

Licensed Insurance Customer Service

Keith Hargrove – State Farm Agent is hiring a Customer Service Representative to support and retain existing insurance customers. This role focuses on service, policy support, and claims assistance, with growth opportunities for driven candidates.

Responsibilities

  • Answer customer questions and provide policy information
  • Make policy changes and updates
  • Assist with insurance claims and follow up
  • Document customer interactions accurately

Qualifications

  • Strong communication and customer service skills
  • Detail-oriented with ability to multitask
  • Customer service experience preferred
  • Active Florida 2-15 license required

Benefits

  • Competitive salary
  • Performance-based bonuses
  • License reimbursement
  • Simple IRA
  • Health insurance
  • Paid time off
  • Flexible schedule
  • Training & development
  • Opportunity for advancement

About Our Agency

We help customers with auto, home, life insurance, and retirement planning in Lakeland, FL.

State Farm agents are independent contractors who hire their own employees. Employees are not employees of State Farm.

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