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Licensed Insurance Customer Service information

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$26K

$48.4K

$73K

How much do licensed insurance customer service jobs pay per year?

As of Jun 16, 2026, the average yearly pay for licensed insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a Licensed Insurance Customer Service Representative?

A Licensed Insurance Customer Service Representative is a professional who assists clients with their insurance policies, answers questions, processes policy changes, and helps resolve claims or billing issues. They are required to have an insurance license, which ensures they understand industry regulations and products. Their role is critical in maintaining customer satisfaction and ensuring clients understand their coverage options. They often work for insurance agencies or companies and may specialize in areas like auto, home, or health insurance.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

What is the highest paid customer service job?

In customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries. These roles often require extensive experience, leadership skills, and sometimes certifications, with salaries varying by industry and location.

What are some common challenges faced by Licensed Insurance Customer Service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

What type of insurance license pays the most?

In the insurance industry, licenses for life insurance and variable products typically offer higher earning potential compared to other licenses. Licensed insurance customer service roles often require a life or health insurance license, but roles involving specialized or high-value policies, such as variable or securities-related insurance, tend to pay more due to increased complexity and expertise needed.

Is a licensed insurance agent a good job?

A licensed insurance agent is a professional who sells insurance policies and provides customer service related to insurance products. The job often requires passing licensing exams, maintaining certifications, and working in a sales-oriented environment, with opportunities for commissions and career advancement. It can be a stable career for those with strong communication skills and an interest in finance and risk management.

How to get into insurance customer service?

To start a career as an insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Relevant certifications or training in insurance policies can improve job prospects, and previous experience in customer service is often preferred. Entry-level roles may require passing a background check and completing company-specific training programs.

What are the key skills and qualifications needed to thrive as a Licensed Insurance Customer Service Representative, and why are they important?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.
More about Licensed Insurance Customer Service jobs
What states have the most Licensed Insurance Customer Service jobs? States with the most job openings for Licensed Insurance Customer Service jobs include:
What job categories do people searching Licensed Insurance Customer Service jobs look for? The top searched job categories for Licensed Insurance Customer Service jobs are:
Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service Representative

Otto Insurance Group

Lancaster, OH

$45K - $55K/yr

Other

Medical, Retirement, PTO

Posted 19 days ago

Job description

Licensed Insurance Customer Service Manager

As a Licensed Insurance Customer Service Manager at Otto Insurance Group, you will be responsible for providing exceptional customer service to clients and assisting them with their insurance needs.

Responsibilities:

  • Handle customer inquiries and provide accurate information about insurance policies
  • Process policy changes, renewals, and claims efficiently
  • Assist customers with policy-related questions and concerns
  • Maintain client records and documentation
  • Collaborate with the sales team to ensure customer satisfaction

Requirements:

  • Active insurance license
  • Prior experience in customer service or insurance industry
  • Excellent communication and interpersonal skills
  • Proficiency in insurance software and Microsoft Office

Benefits:

  • Competitive compensation: $45,000.00 - $55,000.00 per year paid semi-monthly
  • Health insurance and retirement plans
  • Paid time off and holidays
  • Matching Simple IRA

About the Company:

At Otto Insurance Group, we are committed to providing high-quality insurance products and exceptional customer service. Join our team and be part of a dynamic company that values its employees and clients alike.

Apply