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Licensed Insurance Customer Service information

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$26K

$48.4K

$73K

How much do licensed insurance customer service jobs pay per year?

As of Aug 15, 2026, the average yearly pay for licensed insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries, often requiring state licensing to sell or advise on insurance products. They typically use customer service skills and insurance knowledge to support policyholders and ensure compliance with industry regulations.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

What are some common challenges faced by licensed insurance customer service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

Is a licensed insurance customer service a good job?

A licensed insurance customer service role can be a stable and rewarding career, offering opportunities to develop communication and problem-solving skills. It often requires licensing, knowledge of insurance policies, and customer interaction, with typical schedules during business hours. Job satisfaction depends on individual preferences for client interaction and industry stability.

What are the key skills and qualifications needed to thrive as a licensed insurance customer service representative?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.
More about Licensed Insurance Customer Service jobs

What states have the most Licensed Insurance Customer Service jobs?

States with the most job openings for Licensed Insurance Customer Service jobs include:

What job categories do people searching Licensed Insurance Customer Service jobs look for?

The top searched job categories for Licensed Insurance Customer Service jobs are:

Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service

R K Mehrotra - State Farm Agency

Baton Rouge, LA

$31K - $43K/yr

Full-time, Contractor

Medical, Retirement, PTO

Posted 10 days ago

Job description

Our State Farm Agency in Baton Rouge is seeking a professional, licensed, and customer-focused Insurance Customer Service Representative to join our team. If you are passionate about helping clients, enjoy problem-solving, and want to grow your career in Property & Casualty (P&C) insurance, this role is for you.

Qualifications – Must Haves:
• Active P&C Insurance License
• Previous experience in an insurance agency or customer service role
• Ability to work on-site in Baton Rouge (not remote)
• Strong communication, organizational, and customer service skills
• Detail-oriented, proactive, and motivated to help clients understand insurance options

Responsibilities:

• Provide excellent customer service via phone and in-person interactions
• Build and maintain strong client relationships
• Educate clients on insurance policies, coverage options, claims, billing, and transfers
• Perform needs-based policy reviews to recommend coverage options
• Assist the agent with daily office tasks and reporting
• Ensure timely and accurate follow-up on all client requests
• Enhance the overall State Farm insurance customer experience

Benefits:
• Competitive salary plus performance-based bonuses
• Paid Holidays and Paid Time Off
• Health Insurance
• Retirement Plan
• Professional development and career growth in insurance sales and service

Ideal Candidate:
• Licensed in P&C insurance
• Experienced in insurance office operations
• Excellent written, verbal, and listening communication skills
• Detail-oriented, organized, and self-motivated
• Comfortable using insurance software and computer systems
• Team player who can multitask and work efficiently
• Committed to continuing education and staying up-to-date on product changes

How to Apply:
If you are a licensed insurance professional ready to advance your career in insurance customer service, submit your resume today. Qualified candidates will be contacted regarding the next steps in the interview process.

Important Notice:
This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of the agent must complete all required licensing, training, and onboarding. State Farm agents are independent contractors and hire their own staff.