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Licensed Insurance Customer Service Jobs in Indiana

Kemper

Licensed Insurance Agent

Indianapolis, IN

Kemper's products and services are making a real difference to our customers, who have unique and ... Licensed Insurance Sales Agent (with sign-on bonus and uncapped commissions). Employment Type ...

Kemper

Licensed Insurance Agent

Fort Wayne, IN · On-site

Kemper's products and services are making a real difference to our customers, who have unique and ... Licensed Insurance Sales Agent (with sign-on bonus and uncapped commissions). Employment Type ...

RevOne Companies

Licensed Insurance Agent

Greenwood, IN · On-site

$35K - $40K/yr

We pride ourselves on providing personal, local service --whether over the phone or face-to-face ... Active health insurance license (Life & Health) in Indiana, Illinois, or Kentucky required

New York Life

Be Seen First

Licensed Insurance Agent

New Albany, IN · On-site

$85K - $150K/yr

Provide exceptional customer service by addressing inquiries, explaining policy details, and assisting with claims processes * Promote a comprehensive understanding of insurance products while ...

RevOne Companies

Licensed Insurance Agent

Greenwood, IN · On-site

$35K - $40K/yr

We pride ourselves on providing personal, local service -whether over the phone or face-to-face. As ... Active health insurance license (Life & Health) in Indiana, Illinois, or Kentucky required

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Licensed Insurance Customer Service information

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries, often requiring state licensing to sell or advise on insurance products. They typically use customer service skills and insurance knowledge to support policyholders and ensure compliance with industry regulations.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

What are some common challenges faced by licensed insurance customer service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

Is a licensed insurance customer service a good job?

A licensed insurance customer service role can be a stable and rewarding career, offering opportunities to develop communication and problem-solving skills. It often requires licensing, knowledge of insurance policies, and customer interaction, with typical schedules during business hours. Job satisfaction depends on individual preferences for client interaction and industry stability.

What are the key skills and qualifications needed to thrive as a licensed insurance customer service representative?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.
What are popular job titles related to Licensed Insurance Customer Service jobs in Indiana? For Licensed Insurance Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Licensed Insurance Customer Service jobs in Indiana look for? The top searched job categories for Licensed Insurance Customer Service jobs in Indiana are:
Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Commercial Insurance Customer Service Representative

KFG Insurance Agency - IN

Granger, IN • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Job description

Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Position Overview:
Korhorn Financial Group is looking for a Commercial Insurance Customer Service Representative to support our business clients with policy servicing, documentation, and ongoing account needs.
At Korhorn Financial Group, we believe meaningful work starts with purpose and people. Every day, we help individuals and families navigate important financial decisions with clarity, confidence, and care — and we do it together as a team. Our client-first philosophy shapes everything we do, from thoughtful collaboration to long-term relationships built on trust. If you’re looking for a place where your work truly matters, your voice is valued, and you can grow while making a real impact on others’ lives, you’ll feel at home here.
Responsibilities:
  • Service commercial accounts, including policy changes and renewals
  • Prepare certificates of insurance and documentation
  • Respond to client and carrier inquiries
  • Assist producers with account management tasks
  • Maintain accurate and organized client records
Qualifications:
  • Commercial insurance experience preferred
  • Property & Casualty license required or willingness to obtain
  • Strong attention to detail and organizational skills
  • Excellent communication and client service abilities
  • Ability to manage multiple accounts and priorities