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Licensed Insurance Customer Service Jobs in Indiana

Kemper

Licensed Insurance Agent

Indianapolis, IN · On-site

Kemper's products and services are making a real difference to our customers, who have unique and ... Licensed Insurance Sales Agent (with sign-on bonus and uncapped commissions). Employment Type ...

Kemper

Licensed Insurance Agent

Fort Wayne, IN · On-site

Kemper's products and services are making a real difference to our customers, who have unique and ... Licensed Insurance Sales Agent (with sign-on bonus and uncapped commissions). Employment Type ...

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All JobsLicensed Insurance Customer Service JobsLicensed Insurance Customer Service Jobs in Indiana

Licensed Insurance Customer Service information

What are the key skills and qualifications needed to thrive as a licensed insurance customer service representative?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.

What are some common challenges faced by licensed insurance customer service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

Is licensed insurance customer service a good job?

Licensed insurance customer service roles involve assisting clients with policy inquiries, claims, and coverage options, often requiring certification and strong communication skills. These jobs typically offer stable employment, opportunities for advancement, and may include benefits such as health insurance and paid time off.

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries, often requiring state licensing to sell or explain insurance products. They typically use communication skills and insurance knowledge to support customers and may need to pass licensing exams and maintain certifications.

What are popular job titles related to Licensed Insurance Customer Service jobs in Indiana?

For Licensed Insurance Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Licensed Insurance Customer Service jobs in Indiana look for?

The top searched job categories for Licensed Insurance Customer Service jobs in Indiana are:

Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Insurance Customer Service

Karen Lyles-Farmers Insurance Agency

Indianapolis, IN • On-site

$27K - $33K/yr

Full-time

Life, PTO

Posted 5 days ago

Job description

Put your skills to better use. Karen Lyles-Farmers Insurance Agency in INDIANAPOLIS, Indiana, is looking for an individual with experience in the insurance industry to join our team as a Full-Time Account Manager. You will be responsible for managing customer relationships. Your ability to build rapport will be necessary as you work closely with your customers to understand their business and personal needs to offer valuable options. You will also be responsible for following up with customers to help ensure satisfaction. If you have proven experience as an account manager, we want to hear from you. Apply today!


The pay range for this position is $13-$16 per hour, based on prior experience. This base rate is combined with commission and bonuses, providing additional earning potential on top of the hourly wage.


In this position, we expect a 40-hour work week, with flexible days to accommodate your schedule. However, working hours are from 8 AM to 5 PM, Monday through Friday are required.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Bonus Opportunities

Appreciation Lunches and Outings

Family Friendly-Family Focused

Annual/Monthly Performance Review

Paid Holidays


Responsibilities
  • Develop insurance quotes, make sales presentations, and close sales.
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers and follow-up.
  • Complete Evidence of Insurance requests.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Spelling and Grammar skills.
  • Problem-Solving Capabilities.
  • Property & Casualty License (desired, but not required)