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Licensed Insurance Customer Service Jobs in Indiana

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Licensed Insurance Customer Service information

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries, often requiring state licensing to sell or advise on insurance products. They typically use customer service skills and insurance knowledge to support policyholders and ensure compliance with industry regulations.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

What are some common challenges faced by licensed insurance customer service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

Is a licensed insurance customer service a good job?

A licensed insurance customer service role can be a stable and rewarding career, offering opportunities to develop communication and problem-solving skills. It often requires licensing, knowledge of insurance policies, and customer interaction, with typical schedules during business hours. Job satisfaction depends on individual preferences for client interaction and industry stability.

What are the key skills and qualifications needed to thrive as a licensed insurance customer service representative?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.
What are popular job titles related to Licensed Insurance Customer Service jobs in Indiana? For Licensed Insurance Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Licensed Insurance Customer Service jobs in Indiana look for? The top searched job categories for Licensed Insurance Customer Service jobs in Indiana are:
Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Service Representative - State Farm Agent Team Member

State Farm

Merrillville, IN • On-site

$16 - $25/hr

Other

PTO

Re-posted 4 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,544 frontline employees who took The Breakroom Quiz

225th of 303 rated insurance

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
  • Opportunity for advancement
  • Profit sharing
ROLE DESCRIPTION:
As a Licensed Insurance Team Member with Dan Bane State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation: $16.00 - $25.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Merrillville, IN and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

What State Farm employees say

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