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Insurance Customer Service Representative Jobs in Indiana

Hoch Insurance Agency Inc

Be Seen First

Insurance Customer Service Representative

Leo, IN · On-site

$11 - $21/hr (+ commission)

Insurance Customer Service Representative Seeking to add an exceptional Customer Service Representative to our Leo, IN location team. In this role you will be expected to provide prompt, professional ...

Hoch Insurance Agency Inc

Be Seen First

Insurance Customer Service Representative

Leo, IN · On-site

$11 - $21/hr (+ commission)

Insurance Customer Service Representative Seeking to add an exceptional Customer Service Representative to our Leo, IN location team. In this role you will be expected to provide prompt, professional ...

U-Haul

Customer Service Representative

Elkhart, IN · On-site

$15.50 - $21/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Merrillville, IN · On-site

$15 - $20.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Indiana

Insurance Customer Service Representative information

See Indiana salary details

$24.7K

$46.1K

$69.5K

How much do insurance customer service representative jobs pay per year?

As of Sep 11, 2026, the average yearly pay for insurance customer service representative in Indiana is $46,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Indiana?

For Insurance Customer Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Indiana look for?

The top searched job categories for Insurance Customer Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Insurance Customer Service Representative jobs?

Cities in Indiana with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in IN?

For Insurance Customer Service Representative jobs in IN, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $46,064 per year, or $22.1 per hour.

Insurance Customer Service Representative

Leo, IN • On-site

Hoch Insurance Agency Inc
See more jobs at Hoch Insurance Agency Incexternal

$11 - $21/hr (+ commission)

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

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Job description

Job description:

Insurance Customer Service Representative

Seeking to add an exceptional Customer Service Representative to our Leo, IN location team. In this role you will be expected to provide prompt, professional and accurate service to our agency customers. This position is located at our Leo, Indiana office.

Duties Description

  • Must be able to multi-task, remain organized, and communicate effectively
  • Document information provided into our system while speaking with customers
  • Work with agents to quote new business and rewrite existing business
  • Policy data entry
  • Respond to requests from agents, insureds, mortgage companies and insurance companies regarding policies, endorsements, billings and payments.
    • Make appropriate response to written and verbal correspondence and obtain necessary information within authority.
  • Change payment plans or take payments on direct/agency billed policies.
  • Accurately collect and process information for ACH, credit and debit card payments.
  • Other duties as assigned.

Required Qualifications

  • Excellent communication, organizational and customer service skills.
  • Must be proficient in Microsoft Excel, Word, Docusign and Outlook software.
  • Ability to work in a fast paced environment with multiple priorities and work on a team.
  • Be willing to obtain a Property & Casualty Insurance License

About Us

https://hochinsurance.com/about/careers/

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Ability to Commute:

  • Leo, IN 46765 (Required)

Ability to Relocate:

  • Leo, IN 46765: Relocate before starting work (Preferred)

Work Location: In person

Company Description

Established in 1967, Hoch Insurance is a privately held independent agency providing quality and personalized risk management and insurance services throughout Indiana and the United States. We are a family-owned, third generation agency that believes in forming relationships with our clients and making sure we provide you with the best solutions for your individual needs.

We look at the whole picture and utilize our national and regional insurance companies to ensure that our clients receive the best possible coverage at the best possible price.