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Insurance Customer Service Representative Jobs in Indiana

Polyram USA

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Polyram Compounds, LLC is seeking an experienced and motivated ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays)

U-Haul

Customer Service Representative

Evansville, IN

$15.25 - $20.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Terre Haute, IN · On-site

$15.25 - $20.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Indiana

Insurance Customer Service Representative information

See Indiana salary details

$24.7K

$46.1K

$69.5K

How much do insurance customer service representative jobs pay per year?

As of Jul 31, 2026, the average yearly pay for insurance customer service representative in Indiana is $46,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $52,300.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are popular job titles related to Insurance Customer Service Representative jobs in Indiana? For Insurance Customer Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Indiana look for? The top searched job categories for Insurance Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for Insurance Customer Service Representative jobs? Cities in Indiana with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in IN? For Insurance Customer Service Representative jobs in IN, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Indiana as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $46,064 per year, or $22.1 per hour.

Commercial Insurance Customer Service Representative

KFG Insurance Agency - IN

Granger, IN • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 16 days ago

Job description

Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Position Overview:
Korhorn Financial Group is looking for a Commercial Insurance Customer Service Representative to support our business clients with policy servicing, documentation, and ongoing account needs.
At Korhorn Financial Group, we believe meaningful work starts with purpose and people. Every day, we help individuals and families navigate important financial decisions with clarity, confidence, and care — and we do it together as a team. Our client-first philosophy shapes everything we do, from thoughtful collaboration to long-term relationships built on trust. If you’re looking for a place where your work truly matters, your voice is valued, and you can grow while making a real impact on others’ lives, you’ll feel at home here.
Responsibilities:
  • Service commercial accounts, including policy changes and renewals
  • Prepare certificates of insurance and documentation
  • Respond to client and carrier inquiries
  • Assist producers with account management tasks
  • Maintain accurate and organized client records
Qualifications:
  • Commercial insurance experience preferred
  • Property & Casualty license required or willingness to obtain
  • Strong attention to detail and organizational skills
  • Excellent communication and client service abilities
  • Ability to manage multiple accounts and priorities