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Insurance Customer Service Representative Jobs in Indiana

Polyram USA

Customer Service Representative

Darmstadt, IN

$15.25 - $20.75/hr

Customer Service Representative Polyram Compounds, LLC is seeking an experienced and motivated ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays)

Polyram USA

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Polyram Compounds, LLC is seeking an experienced and motivated ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays)

Polyram USA

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Polyram Compounds, LLC is seeking an experienced and motivated ... Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays)

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Indiana

Insurance Customer Service Representative information

See Indiana salary details

$24.7K

$46.1K

$69.5K

How much do insurance customer service representative jobs pay per year?

As of Jun 18, 2026, the average yearly pay for insurance customer service representative in Indiana is $46,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers prefer candidates with customer service experience or knowledge of insurance software tools.

How much does a 215 license make in Florida?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and employer. Licensing can enhance job prospects and salary potential in the insurance industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In the insurance industry, experienced insurance customer service representatives with advanced certifications or managerial responsibilities can also earn higher wages, especially in large companies or specialized fields.

What does a customer service rep do at an insurance company?

An insurance customer service representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems and communication skills to resolve issues, update records, and ensure customer satisfaction during regular working hours.
What are popular job titles related to Insurance Customer Service Representative jobs in Indiana? For Insurance Customer Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Indiana look for? The top searched job categories for Insurance Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for Insurance Customer Service Representative jobs? Cities in Indiana with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in IN? For Insurance Customer Service Representative jobs in IN, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,064 per year, or $22.1 per hour.

Insurance Customer Service Representative

Michiana Family Insurance

South Bend, IN • On-site

$560 - $800/wk

Full-time

Posted 22 days ago

Job description

An Insurance Customer Service Representative (CSR) is the primary liaison between policyholders and an insurance agency. They manage accounts, clarify coverage limits, process policy changes, and resolve billing issues. They also assist clients during claims, ensuring a seamless and empathetic experience.

· Policy Management: Process policy renewals, process changes, and explain coverage details like deductibles and policy exclusions.

· Customer Support: Address inbound calls and emails to resolve billing issues, answer general inquiries, and guide clients through the claim's intake process.

· Client Retention & Growth: Identify cross-selling and up-selling opportunities, review renewals for coverage gaps, and assist in annual coverage reviews.

· Record Keeping: Document all interactions, complaints, and changes accurately in internal agency management systems.

· Sales Collaboration: Quote new business or transfer complex leads to licensed sales agents when policies need to be initiated or upgraded.