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Insurance Customer Service Representative Jobs in Indiana

AYS

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

About the job Customer Service Representative Remote Position: Customer Service Representative ... insurance - 401(k) retirement plan - Paid time off and holidays - Career development and ...

Martin Inc.

Customer Service Representative

Fort Wayne, IN · On-site

$14.75 - $20/hr

Customer Service Representative As a Customer Service Representative (CSR) at Martin, you will play ... Vision insurance Schedule: Full-time Monday - Friday 7:30 a.m. - 4:30 p.m. No weekends

Michelle Brown State farm Insurance

Be Seen First

Customer Service Representative

Crown Point, IN · On-site

$20K - $40K/yr

... Customer Service Representative to join our agency team. As the first point of contact for our ... No insurance license is required to start. We provide on-the-job training and will sponsor and ...

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Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Indiana

Insurance Customer Service Representative information

See Indiana salary details

$24.7K

$46.1K

$69.5K

How much do insurance customer service representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for insurance customer service representative in Indiana is $46,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Indiana?

For Insurance Customer Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Indiana look for?

The top searched job categories for Insurance Customer Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Insurance Customer Service Representative jobs?

Cities in Indiana with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in IN?

For Insurance Customer Service Representative jobs in IN, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,064 per year, or $22.1 per hour.

Customer Service Representative

AYS

Indianapolis, IN • On-site

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

About the job Customer Service Representative
Remote
Position: Customer Service Representative
Position Overview:
As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer inquiries, concerns, and requests. This is a full-time, permanent position with opportunities for growth and advancement within the company.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide product and service information to customers
- Identify and escalate priority issues to the appropriate department
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update account information as needed
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Follow up with customers to ensure their needs have been met and provide feedback to improve customer experience
- Continuously strive to meet and exceed customer service expectations
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Minimum of 1-2 years of customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office and ability to learn new software systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and organizational skills
- Ability to remain calm and professional in difficult situations
- Previous experience in the technology industry is a plus
Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Career development and advancement opportunities
- Fun and collaborative work environment
If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Join our dynamic team at AYS Inc and be a part of our commitment to delivering top-notch solutions and services to our valued clients. Apply now and start your journey with us.

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