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Commercial Insurance Csr Jobs (NOW HIRING)

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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Commercial Insurance Csr information

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$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Jul 21, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are Commercial Insurance CSRs?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are some common challenges faced by a Commercial Insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Commercial Insurance CSR, and why are they important?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.
More about Commercial Insurance Csr jobs
What cities are hiring for Commercial Insurance Csr jobs? Cities with the most Commercial Insurance Csr job openings:
What states have the most Commercial Insurance Csr jobs? States with the most job openings for Commercial Insurance Csr jobs include:
What job categories do people searching Commercial Insurance Csr jobs look for? The top searched job categories for Commercial Insurance Csr jobs are:
Commercial Insurance Csr jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines Insurance Customer Service Representative

Red Clover HR

Baltimore, MD • On-site

$60K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Commercial Lines Insurance Customer Service Representative
Department: Admin
Employment Type: Full Time
Location: Baltimore City, MD
Compensation: $60,000 - $70,000 / year
Description
On behalf of our client we are looking for a Commercial Lines Insurance Customer Service Representative. The Commercial Lines Client Service Representative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention.
The ideal candidate has a strong background in customer service and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team.
Key Responsibilities
  • Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes.
  • Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently.
  • Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business.
  • Maintain accurate client and policy information in the agency management system.
  • Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution.
  • Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts.

Skills, Knowledge and Expertise
  • Education: High school diploma or GED required.
  • Experience: 2+ years in a customer service role, preferably within commercial insurance.
  • Licensing: Property & Casualty (P&C) license.
  • Demonstrated ability to deliver exceptional client service.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.
  • Proficiency with office software (Microsoft Office, Google Suite).
  • Experience with an agency management system is a plus.

Core Competencies
  • Customer Focus - Building strong relationships and delivering client-centric solutions.
  • Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders

BENEFITS -
401k
PTO
Parking & Transperatation
STD/LTD
Medical

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