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Commercial Insurance Csr Jobs (NOW HIRING)

Gene Hufford Agency, Inc

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Insurance Licensed Customer Service Representative (CSR)

Rapid City, SD · On-site

$55K - $75K/yr

Since 1989 Job Type: Full-Time Licensed Insurance Customer Service Representative (CSR) Job Summary Gene Hufford Agency, Inc. is seeking a sharp, dependable, and personable Licensed Insurance ...

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Commercial Insurance Csr information

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$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Sep 1, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial insurance CSR?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are the key skills and qualifications needed to thrive as a commercial insurance CSR?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.

What are some common challenges faced by a commercial insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

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What cities are hiring for Commercial Insurance Csr jobs?

Cities with the most Commercial Insurance Csr job openings:

What states have the most Commercial Insurance Csr jobs?

States with the most job openings for Commercial Insurance Csr jobs include:

What job categories do people searching Commercial Insurance Csr jobs look for?

The top searched job categories for Commercial Insurance Csr jobs are:

Commercial Insurance Csr jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Insurance Customer Service Rep

Shore Line Insurance Agency Inc

Rocky Point, NY • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

***This is a fully in-office role, remote applicants will not be considered***

Shore Line Insurance Agency is a well-established independent Property Casualty agency serving clients for over 40 years. As a family-owned business, we have built our reputation on personalized service and long-term relationships with both our clients and employees. Our agency operates with a close-knit team environment where mutual respect and collaboration are valued every day. Many of our team members have worked together for decades. We take pride in delivering attentive, professional service while fostering meaningful relationships with the clients and businesses we serve. If you're looking for an opportunity to join a respected independent agency where your contributions are appreciated and your work directly impacts client satisfaction, we'd love to meet you.

We are seeking an experienced Commercial Insurance Customer Service Representative to join our team. In this role, you will serve as a key resource for commercial clients, managing policy servicing, renewals, remarketing efforts, and day-to-day account needs. The ideal candidate is licensed, detail-oriented, and knowledgeable in commercial insurance operations.

  • Base salary of $60,000-$80,000+ based on experience
  • Bonus opportunities and performance incentives
  • Health, dental, and vision insurance
  • Retirement plan
  • Paid time off (PTO)
  • Office snacks and coffee

If you're an experienced Commercial Lines professional seeking a stable, respected agency where teamwork, professionalism, and client service come first, apply today!

Responsibilities
  • Manage commercial policy renewals and ongoing account servicing
  • Quote new business opportunities and remarket existing accounts when appropriate
  • Provide day-to-day support for commercial clients, including certificates of insurance and policy-related requests
  • Assist with policy reviews and account retention initiatives
  • Support producers with new business referrals and client relationship management
  • Communicate effectively with insurance carriers, clients, and agency team members
Requirements
  • Active Property Casualty Insurance License required
  • Prior commercial insurance experience preferred
  • Experience using carrier rating platforms and insurance company systems
  • Knowledge of commercial lines coverage and servicing processes
  • Excellent communication and client relationship skills
  • Strong organizational skills and attention to detail
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Retirement Plan###Bonus Opportunities###Licensing Assistance###Mentorship###Continuing Education Opportunities###Ongoing Training Seminars###Performance Bonuses###Professional Work Environment###Office Snacks and Coffee###Personal Workspace