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Commercial Insurance Csr information

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$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Jul 24, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are Commercial Insurance CSRs?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are some common challenges faced by a Commercial Insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Commercial Insurance CSR, and why are they important?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.
More about Commercial Insurance Csr jobs
What cities are hiring for Commercial Insurance Csr jobs? Cities with the most Commercial Insurance Csr job openings:
What states have the most Commercial Insurance Csr jobs? States with the most job openings for Commercial Insurance Csr jobs include:
What job categories do people searching Commercial Insurance Csr jobs look for? The top searched job categories for Commercial Insurance Csr jobs are:
Commercial Insurance Csr jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.
Farmers Insurance Customer Service Rep

Farmers Insurance Customer Service Rep

Farmers Insurance - Carrie Joos Agency

Bloomington, IL • On-site

$20 - $25/hr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

For more than 23 years, Farmers Insurance - Carrie Joos Agency has been a proud partner of Farmers Insurance, consistently ranked among the top 1% of agencies nationwide. Our success is built on teamwork, service, and a commitment to excellence. Weve earned Farmers highest honors, including Presidents Council, Toppers Club, MDRT, and Championship recognition. Our culture is supportive and growth-oriented, where learning is a continuous process and every team member contributes to our shared success.

Were seeking a detail-oriented and customer-focused Insurance Customer Service Representative to join our award-winning team. In this role, youll provide outstanding support to our clients and producers, ensuring every customer interaction reflects our commitment to service and excellence. Youll thrive in a fast-paced, team-oriented environment where learning, collaboration, and growth are encouraged.

  • Base pay between $20 and $25 per hour, based on experience
  • Paid time off and health insurance
  • Retirement plan and career growth opportunities
  • Hands-on training and ongoing mentorship


If youre motivated, organized, and ready to contribute to a top-performing agency, wed love to hear from you. Apply today!


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan


Responsibilities
  • Support producers by providing prompt, accurate, and courteous client service
  • Prepare and process quotes, applications, endorsements, and certificates of insurance
  • Review, update, and maintain policy records to ensure accuracy and compliance
  • Handle phone inquiries, emails, and in-person client interactions with professionalism and care
  • Manage client files, billing, payments, and account documentation efficiently

Requirements
  • Over 18 years of age with a high school diploma or equivalent
  • Property & Casualty license (or ability to obtain)
  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Dependable, ethical, and self-motivated
  • Skilled with Microsoft Office and comfortable navigating multiple systems