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Commercial Insurance Csr Jobs (NOW HIRING)

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

William Raveis Real Estate

Be Seen First

Insurance Customer Service Representative

Shelton, CT · On-site

$60K - $70K/yr

Customer service representatives must possess the skills to service a full Personal Lines insurance portfolio while effectively working on cross-selling and retention. This is a fast-paced ...

The Jonus Group

Commercial Lines CSR

Parkersburg, WV

$65K/yr

Commercial insurance is the core of the agency's business, representing the majority of its ... Strong communication and customer service skills * Ability to multitask and stay organized in a ...

The Misch Group

Commercial Lines CSR

Columbus, OH

$55K - $60K/yr

Commercial Lines CSR Department: Insurance & Financial Services Employment Type: Full Time Location: Ohio Compensation: $55,000 - $60,000 / year Description About Us: We are a local independent ...

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Commercial Insurance Csr information

See salary details

$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Jun 9, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are Commercial Insurance CSRs?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are some common challenges faced by a Commercial Insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Commercial Insurance CSR, and why are they important?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.
More about Commercial Insurance Csr jobs
What cities are hiring for Commercial Insurance Csr jobs? Cities with the most Commercial Insurance Csr job openings:
What states have the most Commercial Insurance Csr jobs? States with the most job openings for Commercial Insurance Csr jobs include:
What job categories do people searching Commercial Insurance Csr jobs look for? The top searched job categories for Commercial Insurance Csr jobs are:
Commercial Insurance Csr jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Insurance Customer Service Rep

Chris Galban

San Angelo, TX • Remote

$15 - $20/hr

Full-time

PTO

Posted 12 days ago

Job description

Established in 2018, the Chris Galban Agency has consistently ranked in the top 1% of Allstate agencies nationwide. That level of performance comes from a combination of strong sales execution, a team-first mindset, and a commitment to delivering real value to clients. We focus on the customer first, taking the time to understand their needs and match them with the right coverage. We build relationships and create long-term trust. The culture here is competitive, collaborative, and energetic. Agents work together to hit team goals while also pushing themselves to win individually every day. Employees here value a strong team atmosphere and a fun, high-energy environment that keeps the work engaging.

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist clients with policy needs, and identify opportunities to improve coverage and retention. This role is ideal for someone who enjoys working with people, solving problems, and contributing to both service and sales success.

  • Base pay of $15 to $20 per hour based on experience
  • Bonus opportunities and performance incentives
  • Paid time off, paid holidays, and paid sick leave
  • Career growth and advancement opportunities
  • Office snacks and coffee

If you are a customer-focused professional who enjoys building relationships and wants to grow within a high-performing agency, apply today!


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Continuing Education Opportunities

Ongoing Training Seminars

Professional Work Environment

Team Building Activities

Equipment Provided

Office Snacks and Coffee

Paid Sick Leave

Personal Workspace

Active Community Involvement

Flexibility with Work Location (Home Optional)


Responsibilities
  • Greet customers in person in a friendly and professional manner
  • Handle inbound calls, emails, and chats efficiently
  • Direct inquiries to the appropriate team members
  • Analyze customer needs and provide tailored solutions
  • Support sales efforts through education and cross-selling
  • Resolve client concerns and negotiate solutions when needed

Requirements
  • A valid Property & Casualty license is required, or willing to obtain
  • Strong verbal and written communication skills
  • Ability to handle customer interactions professionally and efficiently
  • Strong problem-solving and negotiation abilities
  • Customer-focused mindset with attention to detail
  • Ability to work both independently and within a team
  • Experience in insurance or customer service is a plus