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Commercial Insurance Csr Jobs (NOW HIRING)

Flanagan Mills Insurance Agency

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Insurance Customer Service Representative

Rochester, NY · On-site

$21 - $23/hr

Join our growing team at Flanagan Mills Insurance Agency in this client-facing role where you'll provide customer service and support to our home, auto, and business insurance clients! We're looking ...

VAN PELT & SON AGENCY INC

Insurance CSR

Middletown, NJ

$25K - $55K/yr

Well established insurance agency seeking experienced individual for full-time long term employment. Must be familiar with personal and commercial lines as well as working with management system ...

gpac

CSR - Commercial Insurance

Los Angeles, CA · On-site

$47K - $65K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a dependable and customer-focused Customer Service Representative to join a growing independent insurance ...

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Commercial Insurance Csr information

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$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Jun 30, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are Commercial Insurance CSRs?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are some common challenges faced by a Commercial Insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Commercial Insurance CSR, and why are they important?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.
More about Commercial Insurance Csr jobs
What cities are hiring for Commercial Insurance Csr jobs? Cities with the most Commercial Insurance Csr job openings:
What states have the most Commercial Insurance Csr jobs? States with the most job openings for Commercial Insurance Csr jobs include:
What job categories do people searching Commercial Insurance Csr jobs look for? The top searched job categories for Commercial Insurance Csr jobs are:
Commercial Insurance Csr jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 2% Full Time, 75% Part Time, and 21% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.
Customer Service Representative I

Customer Service Representative I

Sunstar Insurance Group LLC

Hot Springs, AR

$13 - $17.75/hr

Full-time

Posted 17 days ago

Job description

We are seeking a Commercial Lines Customer Service Representative (CSR) to deliver exceptional service and support to our commercial insurance clients. This role involves managing policy administration—including new business, renewals, endorsements, and cancellations—while ensuring accuracy, compliance, and timely processing. The CSR will act as a liaison between clients, underwriters, and producers, providing guidance on coverage, resolving inquiries, and maintaining strong client relationships. Ideal candidates possess solid knowledge of commercial insurance products, excellent communication skills, attention to detail, and proficiency with agency management systems. A Property & Casualty license and prior experience in commercial lines are preferred.