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Commercial Insurance Csr Jobs (NOW HIRING)

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Insurance Customer Service Representative

Lehi, UT · Hybrid

$17.45 - $27.31/hr

The CSR will provide essential customer support within the insurance domain, utilizing foundational knowledge to address routine inquiries, policy updates, and basic problem-solving tasks. This role ...

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Commercial Insurance Csr information

See salary details

$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Jun 30, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are Commercial Insurance CSRs?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are some common challenges faced by a Commercial Insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Commercial Insurance CSR, and why are they important?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.
More about Commercial Insurance Csr jobs
What cities are hiring for Commercial Insurance Csr jobs? Cities with the most Commercial Insurance Csr job openings:
What states have the most Commercial Insurance Csr jobs? States with the most job openings for Commercial Insurance Csr jobs include:
What job categories do people searching Commercial Insurance Csr jobs look for? The top searched job categories for Commercial Insurance Csr jobs are:
Commercial Insurance Csr jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 2% Full Time, 75% Part Time, and 21% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Insurance Customer Service Representative

Hovland Insurance & Financial

Chula Vista, CA • On-site

$50K - $75K/yr

Full-time

Medical, Life, PTO

Posted 21 days ago

Job description

Welcome to Hovland Insurance & Financial, where we believe in building lasting relationships by providing exceptional support to our community here in Chula Vista, California. We're not just an insurance agency; we're a team dedicated to helping people protect what matters most to them. If you're someone who genuinely enjoys connecting with others, solving problems, and making a positive impact, you might be exactly who we're looking for to join us as an Insurance Customer Service Representative. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs and ensuring they feel valued and understood. We foster a supportive work environment where your contributions are recognized and appreciated. Come be a part of a team that's committed to service excellence and making a real difference in people's lives.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Birthday Off With Pay

Family Time Prioritized


Responsibilities

Respond to customer inquiries via phone, email, and in-person with a friendly and professional demeanor.

Assist clients with policy changes, billing questions, and general information about their insurance coverage.

Process policy endorsements, cancellations, and new business applications accurately.

Gather and document customer feedback to identify areas for service improvement.

Collaborate with agents and other team members to ensure a seamless customer experience.

Maintain up-to-date customer records in the agency's CRM system.


Requirements

High school diploma or equivalent required.

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Proficiency in customer relationship management (CRM) software.

Ability to multitask and manage time effectively in a busy office setting.

A positive attitude and genuine desire to help others.

Previous experience in customer service or insurance is a plus.