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Commercial Insurance Csr Jobs (NOW HIRING)

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

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All JobsCommercial Insurance Csr Jobs

Commercial Insurance Csr information

See salary details

$24K

$54.6K

$76.5K

How much do commercial insurance csr jobs pay per year?

As of Jul 23, 2026, the average yearly pay for commercial insurance csr in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are Commercial Insurance CSRs?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are some common challenges faced by a Commercial Insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Commercial Insurance CSR, and why are they important?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.
More about Commercial Insurance Csr jobs
What cities are hiring for Commercial Insurance Csr jobs? Cities with the most Commercial Insurance Csr job openings:
What states have the most Commercial Insurance Csr jobs? States with the most job openings for Commercial Insurance Csr jobs include:
What job categories do people searching Commercial Insurance Csr jobs look for? The top searched job categories for Commercial Insurance Csr jobs are:
Commercial Insurance Csr jobs near you
Infographic showing various Commercial Insurance Csr job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Insurance Customer Service Rep

Farmers Insurance Timberlin Agency

Peoria, AZ • On-site

$39K - $65K/yr

Full-time

Medical, Life, PTO

Posted 8 days ago

Job description

Founded more than a decade ago, the Zach Timberlin Agency has proudly served communities throughout Arizona and expanded into additional states to meet the growing needs of our clients. Today, our agency is powered by a high-performing team of customer service and sales professionals who are passionate about delivering exceptional client experiences. We are committed to fostering an energetic culture where teamwork and professional development are valued. As we continue to grow, we are seeking motivated individuals who want to contribute to an award-winning team while building meaningful careers in the insurance industry. We believe success should be celebrated, and we work hard to create an environment where employees feel supported, recognized, and excited to win together.

We're seeking a dependable Insurance Customer Service Representative to support our growing client base. This role is ideal for someone who enjoys helping people and creating positive customer experiences. You will assist customers with policy servicing and billing inquiries, and assist our producers by scheduling calls for them, all while helping maintain the high level of service our agency is known for.

  • Base salary starting at $39,000
  • First-year earning potential of $45,000-$65,000 with bonus opportunities
  • PTO
  • Monday-Friday schedule
  • Licensing assistance and study materials provided
  • Growth-focused and team-oriented culture

If you're ready to launch your insurance sales career with a supportive and high-energy team, apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance


Responsibilities
  • Serve as the first point of contact for incoming customers
  • Gather detailed and accurate client information to ensure smooth onboarding and account servicing
  • Support new and existing customer accounts in both Life and Property & Casualty insurance
  • Generate and follow up on leads through outbound and inbound communication
  • Maximize client interactions by reviewing coverage options and bundle opportunities
  • Coordinate and schedule Financial Reviews (FFRs) and Life appointments for licensed producers

Requirements
  • Active Property & Casualty License a bonus
  • Active Life, Accident & Health License a bonus
  • Strong communication, organizational, and interpersonal skills
  • Ability to work independently while also contributing to a team environment
  • Minimum typing speed of 40 WPM
  • High School Diploma or equivalent required